InMotion Hosting Reviews

Summary: Is expensive but each detail in the client service is efficient.
In 10 years, I only experience 3 o 4 times lost connection for a few hours in my servers.

Positive: Is the best support that I know.
Efficient cpanel.
Can have different servers sellers, VPS, dedicated with a same account and can be administrator in different panels and in independence form.

Negative: It's a little expensive but it's the best hosting service that I ever used.

Summary: InMotion Hosting isn't just a hosting provider; it's a partner in success. I can wholeheartedly recommend them to anyone seeking top-notch hosting services.

Positive: Unwavering reliability, excellent control panel packed with an array of tools and software applications as well as very competitive pricing.

Negative: I don't have any suggestions for improvement. The services, support, tools and applications provide everything I need.

Summary: Great value for the money, I love that they're not spammy and answer all my questions when I call in. They've been pretty quick thus far, longest request I had was a server migration (it was quicker to do it myself vs wait for their team to have time to do it... they have a lot more customer now then before).

Positive: I've really enjoyed working with dedicated server support, they've helped me so much when I was in a bind (and I am truly grateful). I haven't had much need for triage because their products are well built and work as promised... plus, I'm not doing crazy things to "break stuff". Highly recommend their dedicated services for servers.

Negative: I was charged once more money over a couple of months without knowing it was going to happen, there was a price increase without warning. They did, however, correct the issue and ultimately I ended up going with a newer product that was less expensive than holding onto my legacy package. So that may be a downside, they'll up-charge you when they want you to move to a new product they're pushing (and you're on an old legacy product they want to get rid of and not support anymore).

Summary: The tech support is everything for this not-so-technical website owner. Good pricing, and automated billing.

Positive: Super friendly and helpful tech support team. I've had to approach them a couple times when changing pcs and forgetting how to set everything up.

Negative: Not happy with the interface for the emails. They were helpful in getting me set up in Windows Mail, but now that I see we're forced to move to Outlook, and I've heard it doesn't support many email addresses.

Summary: Very helpful reps, service is always up, secure, and easy to use for newbies. All the needs are on here so no need to worry about setting up sites.

Positive: Hosting's amp is practical, very easy to use. Offers are great for non-profits. Most of all, tech support is very responsive. Chat and emails are very well responded to, especially if there are issues. Among other hosts we use, InMotion Hosting is our top 1.

Negative: A bit pricey, especially after the initial offers but has to be manageable eventually if planned out the sustainability after the three-year initial purchase.

Summary: I am happy to have my website with them even if at time needs to wait for someone to help me, but once this happens they are very friendly and helpful.

Positive: For some years I have been using InMotion Hosting, with a very good experience. They are very helpful every time that I need support.

Negative: Perhaps need more support IT as not to wait much, since at time I can be on the phone for over 5 minutes.

Summary: InMotion was suggested to me many years ago. The person reviewing couldn't stop raving about them. How often does that really occur? So, I took the plunge. Now I can't stop raving about them.

Positive: If I were going to define the very top standard of service, I would start by looking at InMotion Hosting. I'm not trying to just be nice. I was a strategy and turnaround consultant and executive for many years. Their customer service is incredible. There are no "tech egotists" there like with 99% of the other IT firms. They are problem solvers and solution providers.

Negative: The only con is that isn't easy free - but then it would be outstanding.

Summary: Exception and very happy with continuation of In motion hosting beyond the 15 years of excellent service.

Positive: As someone who has utilized hosting from In Motion for over 15 years there are an "Excellent with customer service operation on support and sales and service" is very good questions and issues are resolved in a timely manner. Value of hosting is exceptional compared to other hosing company. In motion is a cut above.

Negative: Go back to live help late evenings and weekend.
Offer training on how to use all products available.
Options for little more deeper assistance on commonly used applications like Wordpress and popular plugins.

Summary: Been with InMotion Hosting for years. Very happy hosts my service without annoying me with marketing emails etc.

Positive: - InMotion has helped me fix back end website errors when I called for tech support.
- Service just works, hosting my low-volume forum website, leaving me to basically ignore the hosting aspect.
- Whenever I do call for any kind of support, the agent is helpful, knowledgeable and efficient.

Negative: Because I so infrequently go to my dashboard, sometimes I have to search for what I am looking for. That's mostly my problem, though.

Summary: In an age of enshittification, InMotion Hosting has had none of that. As a long-time customer, I can say their service is unexcelled in uptime, support, consistent performance, and overall user-friendliness. As an amateur, I am extremely grateful for this.

Positive: Timely support.
No constant tricky upselling.
Generous plans.
Consistent service.
Very fair, affordable rates.

Negative: None at all.

Summary: Refreshingly friendly and competent. I do not have the time or inclination to become a computer expert. InMotion's service is outstanding. Quick, friendly, personal service over the phone anytime day or night for as long as it takes to solve a problem.

Positive: I do not have the time or inclination to become a computer expert. InMotion's service is outstanding. Quick, friendly, personal service over the phone anytime day or night for as long as it takes to solve a problem.

Negative: What's not to like? do not have 18 more characters to add.

Summary: In Motion hosting does such a great job that I don’t even think about them until a renewal notice comes in! Thank you!

Positive: It always works!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Negative: Complicated interface. Cpanel and Amp are confusing.

Summary: After a difficult history with several unreliable hosting firms, our experience with InMotion Hosting has been the Holy Grail we have been hoping to find.

Positive: 1. The product range offers a fit for almost everyone, at a prices that fit comfortably.
2. The support team is excellent: fast, efficient, professional, caring, knowledgeable, courteous, dedicated problem-solvers.

Negative: In 2023 InMotion reduced its live telephone support availability hours. No longer phone available 24/7 means at nights and on weekends getting support by chat or by filing a service ticket to receive an email response. When I'm overseas several time zones away, getting InMotion's fast phone support is now quite limited during daytime hours and must be carefully planned.

Summary: InMotion Hosting has been a dream to work with. Their product and support are outstanding. Working with their team is always a great experience. They have solved every issue I have encountered and, at times, I believe they have provided me service beyond what is within their scope to provide. I am greatly appreciative of everything they have done to keep my systems up and running. I have been with Inmotion for many years now and, even though I have looked at pricing with competitors, I still remain with InMotion Hosting because they have provided me the best service I have ever had. Outside of maintenance I haven't really had any outage issues so they seem to maintain a hardened service on the back-end.

Positive: Outstanding service and an easy to use interface that makes it simple and fast to support my systems. It is easy to navigate to where I need to go and I am able to access it on all of my devices. InMotion Hosting provides all the features I need to run my systems effectively and efficiently so I am very happy with their service.

Negative: InMotion Hosting is always responsive so I really don't have any cons. They have solved any issues I have ever had.

Summary: Excellent. No complaints of any sort at all. InMotion Hosting is the absolute best provider among a few I've dealt with over the last 20 years. Bar none!

Positive: The service by InMotion Hosting is great both through the live and the chat support. I recommend this company highly.

Negative: They decided to forego the 24-hour live service and not offer it on weekends either. We weren't even informed of it, whereas I think we should've been sent an email about it. Not even one word. I hope the upper management changes its policy and informs customers about such important matters. Having said that, I am still very grateful for the great service they've been able to provide. They go above and beyond the call of duty to help and fix things. Their support staff are competent and knowledgeable. Overall, I couldn't be happier. :)