• Name: Stephanie A H.
    Job Title: Care giver
    Length of product use: 6-12 Months
    Used How Often?: Monthly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Good

    Date: Apr 26 2019

    Summary: It's a fun added bonus

    Positive: The random extra rewards

    Negative: A lot of rewards aren't exactly useful

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  • Name: Kanesha W.
    Job Title: CNA
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    An okay experience

    Date: Apr 26 2019

    Summary: It was okay experience just need more people to be professional and courteous to the customers! Prices are okay but some are ridiculously high! Some staff are sweet and helpful but I still stop in this particular hair store for my convenience.

    Positive: I like that the store is always clean and organized.. some staff are friendly but not all! Need more staff that’s helpful and smiling at the customers! Great prices on most products!

    Negative: I don’t like that some of the employees don’t speak or acknowledge you when you walk in! They peek around and watch you instead of asking is there anything you need help! Makes you feel very uncomfortable! I’d rather drive back to Alabama and shop at my hometown hair store, never had these problems!

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  • Name: Ashley D.
    Job Title: Flight attendant
    Length of product use: Free Trial
    Used How Often?: Monthly
    Role: User
    Organization Size: 20,000 or More
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Usually it’s great

    Date: Apr 25 2019

    Summary: Overall it’s good. But I don’t think I should have to voice what my reward is. It should just automatically apply

    Positive: I like that I just have to put my phone number in and my rewards pop up. Also getting emails letting me know about current rewards is nice

    Negative: When a reward comes up the cashier doesn’t ring it in. I put my number in and it came up at 20% off your purchase. I thought oh great. As soon as I left the store I looked at my receipt and the 20% off was not applied.

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  • Name: Kara W.
    Job Title: Na
    Length of product use: 1-2 Years
    Used How Often?: Monthly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Discount showed in my app but not in my account when I went to pay

    Date: May 01 2019

    Summary: I would like the app to match the account so the discount applies

    Positive: I appreciate the Discounts and finding new places to try

    Negative: Discount showed in my app but wasn’t in my account when I went to pay

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  • Name: Jack L.
    Job Title: User
    Length of product use: 2+ Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Buggy. User interface has a lot of to be desired

    Date: Apr 29 2019

    Summary: There's a very bad bug in the app. When I open the app, I often see promotion on the map tab, with Save buttons. I often tap Save, the Save button becomes Redeem. Then when I tap Redeem and show the store clerk the offer. They often tell me that they don't see the offer on their computer. Then I would show them the offer on my phone, and we could never figure out what the two devices could never agree with each other.

    The app often sends notification about offers and promotions to my iPhone. When I tap these notifications, often the app opens without displaying the offer. I am left with the home screen (map tab). I try to tap the notification again, but sadly the notification is gone as soon as I tap it. So, I have just lost the offer/promotion.

    I wish there is a place where I can see all of the promotion and offer that I currently have from all merchants. I believe there used to be version of the app that did this, but the current version as of April 28 2019 does not do this. There is only Wallet, where I can only see the full list of merchants that I have ever saved offers with. Many of these merchants I don't even have any offer or points with, but I need to scroll through this list to search for promotions. This is horrendous. The scrolling on this Wallet screen is also very buggy. As I scroll, it keeps going crazy jumping around to random places.

    I stress that there needs to be a place where I can see a list of promotions that I have. I am not talking about points that I have. I am talking about limited time promotions that merchants send to me. I don't want to just see merchants around me either, because if there is a merchant offering good promotions, I don't mind driving there to get it. Often, where I go to eat depends on

    Positive: Able to correctly credit points after all of my purchases, so I guess it's a good thing.

    Negative: The user interface is really crude. I suggest that you get your designers to actually use the app and see how it is working.

    There is also a bug in the app that the person at Tous Les Jours was complaining today, saying that it happened multiple times today.

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  • Name: Angela M.
    Job Title: Account Manager
    Length of product use: 2+ Years
    Used How Often?: Monthly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Disappointed

    Date: Apr 25 2019

    Summary: It’s simple & easy to use but I think some important factors were missed...

    Positive: The rewards...the simplicity of the format, makes it easy to use.

    Negative: I got locked out of my account because I changed my phone number, I’m unable to recover it because I no longer have the number. There should be a recovery system that lets you reset it if something like this happens, otherwise it’s not too bad.

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  • Name: Kelly R.
    Job Title: Bartender
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Date: Apr 24 2019

    Summary: I can can live with or without. I need to spend alot of money to get a discount. No products I purchase have that offer.

    Positive: I like the discount given after I've purchased a healthy amount of product. I'm only offered a $10 discount after spending approximately $250 .

    Negative: Discounts are NEVER offered on products i purchase.

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  • Name: Kelly R.
    Job Title: Bartender
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Take it or leave it!

    Edited: Apr 24 2019

    Summary: I can can live with or without. I need to spend alot of money to get a discount. No products I purchase have that offer.

    Positive: I like the discount given after I've purchased a healthy amount of product. I'm only offered a $10 discount after spending approximately $250 .

    Negative: Discounts are NEVER offered on products i purchase.

    Read More...
  • Name: Neil N.
    Job Title: N/a
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 20,000 or More
    Features
    Design
    Ease
    Pricing
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Love the discounts; don't much care for the app

    Date: Apr 24 2019

    Summary: I'm not a fan of the app. I guess I can recommend it, simply for the discounts, but I would not be unhappy if my favorite restaurants switched to a different reward system.

    Positive: I like the discounts I get at my favorite restaurants

    Negative: Maybe it's just me, but I can't figure out the app. I get notifications on my phone about new rewards, so I click on the notification and open the app, and all I see is "nothing in your area".

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  • Name: Santosh T.
    Job Title: Journalist
    Length of product use: Free Trial
    Used How Often?: Monthly
    Role: User, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    poor

    Date: Apr 27 2019

    Summary: Very disappointing and not up to expectations at all. Many items that are available at very reasonable rates are priced here on the higher side and one just does not to make second visit. then the offer of one r two products at reasonable rates is limite to just three days where as many other desi stores make their on sale products available for a week.

    Positive: I liked nothing at all. The owners of this business know nothing about running such a business. If they need my suggestions, I can guide them to run a very successful business ,but their arrogance will be a hindrance.

    Negative: I in fact liked nothing ,pricewise, behaviour wise . Fact is one does not like to come here again for shopping.

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  • Name: Benjamin V.
    Job Title: Construction supervisor
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Horrible rewards Juice Bar La fitness off firestone

    Edited: Apr 25 2019

    Summary: I spend 15$ every visit which equates to ONLY one point for rewards only to get a measly small water bottle after spending hundreds of dollars . I feel this business is only there to take advantage of every person who stands at that register

    Positive: Fivestar.

    Negative: 1 point per visit
    Crap reward options
    Spend hundreds of dollars for a water bottle
    40 cent charge on cards spendin over 10$ ( pretty much a slap to the face)

    Read More...