Cognitive View Description
Establishes a system for real-time oversight of conduct-related risks, fostering positive behaviors and enhancing the organizational climate. It assists in managing customer interactions, addressing churn and complaints effectively. Through compliance automation and quality control, it highlights compliance shortcomings and areas lacking knowledge. The Cognitive View feature captures, secures, and transcribes audio from both new and existing communication channels, creating a well-organized dataset of recorded conversations. By analyzing these conversations, it provides valuable insights into customer satisfaction levels and the demeanor of agents, revealing whether they are courteous and empathetic. Additionally, it gauges emotional responses by examining conversational data, enabling businesses to scale their customer responses effectively. This monitoring of customer service interactions ensures that organizations can address customer needs promptly and appropriately, enhancing overall service quality. Ultimately, it supports a comprehensive understanding of customer sentiments and agent behaviors, contributing to a more effective service strategy.
Cognitive View Alternatives
Sumsub is a single verification platform that allows you to onboard more customers worldwide, speed up their access, reduce costs, and fight digital fraud. Sumsub combines effective verification flows with higher conversion rates worldwide through a powerful, all in one suite designed for a wide variety of needs: KYC/AML verification, KYB verifications, payment fraud prevention and face authentication.
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Compliance work eats engineering time. Hyperproof exists to give that time back by automating the parts of GRC that don't need a human: pulling evidence out of GitHub, Jira, ServiceNow, Snyk, and cloud storage on a schedule, running recurring tests against high-frequency controls, and kicking off a task automatically the moment something fails instead of waiting for the next audit cycle to find out.
Under the hood, Hyperproof maps one control to 160+ frameworks (SOC 2, ISO 27001, HIPAA, NIST, and others), so a control tested once can satisfy several standards instead of forcing teams to rebuild the same work per framework. AI agents handle the first pass on evidence review and gap-flagging, leaving humans to make the actual judgment calls rather than hunting down documentation.
Teams using it report cutting audit prep by roughly 350 hours a year, a 66% drop in duplicate controls, and about $150K saved annually on control orchestration. It also scales to messier org charts, with the ability to scope controls by business unit or entity instead of flattening everything into one program.
Built in 2018 out of the Seattle area, Hyperproof is used by engineering and security-heavy orgs like Reddit, Fortinet, Appian, and Outreach that are tired of treating compliance as a manual, spreadsheet and email process and want it to run more like the rest of their infrastructure: automated, monitored, and auditable.
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Kollate-it
Kollate-it is an all-in-one GRC and due diligence solution with over 400 features. It helps users to integrate their due diligence, compliance, risk management and audit activities and reporting into at lightning speed. Powered by AI designed workflows, automation and ingestion engines users can integrate, customize, automate their information and can select different product modules to meet their needs. Kollate-it gets rid of user frustration. The software helps all regulated companies document their processes for review across the business. The software solves a number of problems including:
(1) data input dramatically reduces
(2) work tasks speed up
(3) Activities get tracked instantly
(4) cost savings accelerate
(5) human errors reduce
(6) Information silos collapse
(7) reporting is faster and 24/7 and
(8) document retrieval is immediate.
The software is agile, adaptable and allows a user to add their own compliance framework. The document management module helps the user to upload their documentation to match their obligations so they can stop switching between multiple applications or trying to locate documents to show how the business meets to its obligations. Customized automation can also be done.
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Feedzai
Feedzai offers a comprehensive AI-driven platform designed to combat financial crime across its entire spectrum—from new account fraud and transaction monitoring to anti-money laundering (AML) compliance. Leveraging advanced behavioral analytics, Feedzai profiles normal customer activity to swiftly detect suspicious or fraudulent behavior. The platform supports real-time risk scoring and fraud prevention across various payment methods and geographic regions. Feedzai is trusted by retail and commercial banks, payment service providers, merchant acquirers, core banking providers, and government agencies worldwide. Its unified approach reduces fraud losses, optimizes operational workflows, and enables secure transactions. Feedzai’s solutions are fully compliant with regulations and integrate easily into existing systems. The platform has demonstrated significant improvements in fraud detection rates, reduction of false positives, and faster model deployment compared to legacy systems. By securing $8 trillion in payments annually, Feedzai is a leader in financial crime prevention and customer trust.
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Pricing
Free Trial:
Yes
Integrations
No Integrations at this time
Company Details
Company:
Cognitive View
Year Founded:
2018
Headquarters:
Australia
Website:
cognitiveview.com
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Customer Support
Business Hours
Online Support
Cognitive View Features and Options
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