Cahoot User Reviews

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  • Name: Michael S.
    Job Title: CEO
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Trapped by Fine Print, Penalized for Leaving

    Date: Aug 17 2025

    Summary: In our experience, Cahoot does not operate as a true business partner. As we learned, once you sign, they will use the contract to extract money even after the service breaks down. We suggest you proceed with caution.
    This review reflects our personal business experience with Cahoot and our interpretation of events

    Positive: We worked with Cahoot for over two years and paid over five figures for what we expected to be a reliable, automated fulfillment solution. What we got instead were frequent sync errors, delayed shipments, and customer complaints due to missing tracking data.

    Negative: Despite repeated complaints, there was no improvement. When we decided to terminate for cause the relationship, Cahoot used a buried renewal clause to continue billing us. They then blocked access to their platform and refused to return our inventory unless we paid fees that were never disclosed during onboarding.
    CEO Manish Chowdhary personally responded to our concerns with a harsh message: “This is not a negotiation. We expect full payment in accordance with your contract.” despite our termination with a valid cause. There was no willingness to acknowledge service failures or work toward a resolution.

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  • Name: Anonymous (Verified)
    Job Title: SVP
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Awful company to work with

    Edited: Aug 07 2021

    Summary: We had a very unpleasant experience and question their honesty and integrity. Please be aware of the initial short agreement they ask you to execute vs the "second" agreement they send after they get your money and your inventory is held hostage. Then look at their SLA for their #PL warehouse partners to see how they want no risk or liability but force their 3 PL warehouse partners to assume that same risk.

    Positive: The idea and concept is good. May work if you have all your inventory in their network. Just not an honest company to deal with.

    Negative: Not sure they do this with everyone, but I suspect this is how they operate.

    After we signed on with them and after they took our money for a year upfront and after shipped our inventory into their warehouse, they presented us with a new lop-sided Agreement that no sane person could sign (I apologize to anyone who signed this agreement because you felt you had no choice). We had to take back our inventory and lost over $10000 with this company. They refuse to refund for prepaid service and damage caused by their warehouse. (1) I believe that no honest company would present a new agreement and service levels that are undisclosed till after they take your money and hold your inventory hostage. (2) They accept no responsibility for any intentional or non intentional errors or damage to your inventory while demanding their fulfilment partners accept full responsibility for the same for any errors or mistakes.

    We will be filing a lawsuit and ask anyone who has either been swindled by Cahoot or were fortunate enough to avoid getting ripped off before you paid them to reach out to me.

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    Cahoot Company Response
    Date: Oct 01 2021
    First of all, we regret that this merchant had less than a positive experience with our company. We pride ourselves on open and honest communication with all our stakeholders; it’s one of our core values. But, here is what really happened in this case: After sending us their inventory, this customer ran into unforeseen difficulties with their internal systems and ultimately couldn’t send us the order feed we need to fulfill their orders. We hoped that they would take the time to resolve the issue, but they decided instead to end our partnership early. We cooperated in the timely return of all their inventory and, as a gesture of goodwill, even agreed to refund the pro-rated portion of their annual platform fee. After receiving all their inventory, the customer then went on to demand that we pay for all their freight charges (inbound and outbound), which we declined because this had nothing to do with our product or service. Nevertheless, we regret that this customer did not have a great experience, and we’ve learned from it.