Zendesk serves as a robust customer service platform aimed at optimizing support processes and improving the overall experience for customers. With an extensive array of features such as automated AI tools, messaging, live chat, and customizable workflows, it empowers companies to deliver tailored and effective support through various channels. The platform also integrates effortlessly with other applications and offers real-time analytics, enabling organizations to make informed, data-backed choices. Designed to accommodate businesses of any scale—from emerging startups to established corporations—Zendesk prioritizes scalability, security, and the satisfaction of its users. Ultimately, its versatile solutions ensure that companies can adapt their customer service approach to meet evolving demands efficiently.
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Universal Knowledge by KPSOL is a SaaS Knowledge Management System that helps organizations capture, manage, and share trusted knowledge from a single source of truth.
It combines powerful enterprise search, intuitive content authoring, collaborative workflows, and analytics to ensure employees and customer-facing teams can quickly find accurate, up-to-date information.
In the age of AI, Knowledge Management is more important than ever. AI is only as effective as the quality of the knowledge it can access. Universal Knowledge provides the trusted, governed content needed to power reliable AI search, assistants and automation while reducing misinformation and improving compliance.
Available as a standalone platform or integrated via comprehensive APIs, Universal Knowledge improves productivity, enhances customer experiences, and reduces operational costs.
SaaS deployments are in the region customers choose, to maintain data sovereignty.
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Discuss.io
Discuss.io is a smart platform that allows global brands and agencies to plan, execute, and share qualitative research conversations at scale. We assist enterprise market researchers, UX specialists, product managers, sales professionals and brand managers in accelerating consumer conversations and streamlining the workflow. Key features include live video interviews and mobile screen sharing, interactive whiteboards and powerful tagging. You can quickly create highlights reels that highlight key moments and save hours of video. We offer a wide range of market research services, including moderation, human translations, recruiting, and program management through our marketplace.
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Over the Shoulder
We developed the Over the Shoulder platform to provide qualitative researchers and insight-seekers with unparalleled access to the everyday lives, truths, and realities of their target consumers, enabling them to extract more impactful consumer insights. Our aim is to empower our partners to conduct the finest smartphone qualitative studies available while ensuring the process is remarkably straightforward. Unlike any other online research platform, Over the Shoulder, which is a division of 20|20 Research and part of the Schlesinger Group family, was specifically crafted for smartphones, allowing for unique insights that other platforms cannot offer. Additionally, when combined with the other research solutions from 20|20 and the Schlesinger Group, Over the Shoulder enhances the depth of insights available. We provide an extensive array of qualitative, quantitative, and recruiting services all conveniently located in one place. Designed from the ground up by enthusiastic qualitative experts, Over the Shoulder truly sets itself apart in the research landscape. This approach ensures that our clients receive tailored insights that are both relevant and actionable.
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