Advanced Customer Information System (A-CIS) Description
Information holds immense power. In the contemporary, fast-moving environment, having access to real-time data is crucial for ensuring customer satisfaction. Wabtec’s Advanced Customer Information System (A-CIS) leverages real-time data and predictive analytics to keep rail passengers updated on the latest service statuses, thereby improving their overall transit experience.
The user-friendly web-based graphical interface for operators includes features such as scheduled notifications, proximity alerts, and arrival updates, as well as ad hoc audio and visual messages. It also supports live audio announcements, text-to-speech integration, customizable message templates, and macros, alongside an API-driven message management system. Additionally, a mobile interface enables operators to make announcements remotely or on-site.
Furthermore, Wabtec’s A-CIS is designed to monitor critical components such as servers, station control units, and audio/visual systems for any failures, ensuring that operators and maintenance teams are promptly alerted. This includes oversight of essential equipment like Servers, Station Control Units, Serial and IP displays, connected audio devices including DSPs and amplifiers, as well as integrated subsystems. By maintaining constant vigilance over these systems, the A-CIS enhances the reliability and effectiveness of transit operations.
Advanced Customer Information System (A-CIS) Alternatives
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Eliminate communication silos and simplify enterprise content delivery across your entire workforce.
InfoBox provides IT and corporate communications teams with a secure, centralized hub for broadcasting updates, standard operating procedures (SOPs), and operational resources. Designed to overcome the low engagement of legacy intranets and messy email threads, InfoBox pushes targeted updates directly to mobile devices, web applications, and desktop email clients.
Core Technical & Platform Capabilities:
1. Granular Role-Based Access & Segmentation: Categorize content delivery by department, location, role, or administrative unit to ensure users receive strictly relevant information.
2. Flexible Authentication & External Access: Support for multi-provider authentication (Google Workspace, Microsoft 365, Yahoo, and personal email accounts) enables secure inclusion of contractors, frontline workers, and external partners without requiring additional core directory domain licenses.
3. Google Workspace /Microsoft 365: Native add-on integration allows users to consume visual updates and company feeds directly inside without additional costs.
4. Cross-Platform Accessibility: Native mobile clients for iOS and Android alongside a unified Web portal (infobox.info) ensure consistent UI/UX across all endpoint devices.
5. No-Code Content Builder & Resource Management: Equips administrators with visual templates for broadcasting policy updates, announcements, and searchable document libraries without IT intervention.
6. Engagement & Usage Analytics: Gain visibility into reach, content consumption, and search trends across the organization.
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Moovit
Moovit provides innovative Mobility as a Service (MaaS) solutions that facilitate the implementation of MaaS for cities, transit agencies, campuses, and corporations through a variety of resources, such as customized mobility applications, mobile payment systems, urban mobility insights, and both on-demand and scheduled transit services. Their branded and co-branded applications, built on the leading urban mobility platform, enhance the rider experience by delivering a comprehensive MaaS journey that includes real-time arrival information, service notifications, and a variety of mobility options, along with seamless mobile fare integration. This approach not only conserves time and resources but also ensures that customers receive top-tier service quality. Additionally, Moovit’s white-label application is grounded in their established native and web transit applications and is supported by a robust server infrastructure, which is engineered for unlimited scalability and can accommodate hundreds of millions of users globally without experiencing downtime. This commitment to reliability and user satisfaction positions Moovit as a leader in transforming urban mobility into a more accessible and efficient experience for all.
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Passio
Passio provides a comprehensive modular platform for transit and mobility solutions tailored for agencies, campuses, and institutions, which includes features such as real-time passenger information, vehicle tracking, passenger counting, onboard amenities like WiFi and announcements, rider applications, ID-card verification, contact tracing, feedback collection, and management of operations. By integrating hardware and cloud-based software, operators can efficiently oversee fixed-route, shuttle, or on-demand transit services as well as manage parking and campus mobility initiatives through a cohesive system. The platform's passenger app, Passio GO, enables agencies to relay information about stops, routes, estimated arrival times, and service notifications, while also offering automatic passenger counting and real-time analytics to aid transit agencies in understanding ridership patterns, expenses, utilization, and budgetary assessments. Furthermore, Passio’s capabilities extend to on-demand and paratransit services due to its acquisition of ParaPlan, which effectively merges scheduling, dispatching, and non-emergency medical transportation workflows into a seamless experience. This innovative approach not only enhances operational efficiency but also significantly improves the user experience for passengers.
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Integrations
No Integrations at this time
Company Details
Company:
Wabtec
Year Founded:
1869
Headquarters:
United States
Website:
www.wabteccorp.com/digital-intelligence/signaling-and-train-control/information-management/advanced-customer-information-system-a-cis
Media
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Product Details
Platforms
Windows
On-Premises
Types of Training
Training Docs
In Person
Customer Support
Business Hours
Live Rep (24/7)
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