Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Information holds immense power. In the contemporary, fast-moving environment, having access to real-time data is crucial for ensuring customer satisfaction. Wabtec’s Advanced Customer Information System (A-CIS) leverages real-time data and predictive analytics to keep rail passengers updated on the latest service statuses, thereby improving their overall transit experience.
The user-friendly web-based graphical interface for operators includes features such as scheduled notifications, proximity alerts, and arrival updates, as well as ad hoc audio and visual messages. It also supports live audio announcements, text-to-speech integration, customizable message templates, and macros, alongside an API-driven message management system. Additionally, a mobile interface enables operators to make announcements remotely or on-site.
Furthermore, Wabtec’s A-CIS is designed to monitor critical components such as servers, station control units, and audio/visual systems for any failures, ensuring that operators and maintenance teams are promptly alerted. This includes oversight of essential equipment like Servers, Station Control Units, Serial and IP displays, connected audio devices including DSPs and amplifiers, as well as integrated subsystems. By maintaining constant vigilance over these systems, the A-CIS enhances the reliability and effectiveness of transit operations.
Description
Enhance the rider experience by utilizing top-tier real-time passenger information along with groundbreaking prediction algorithms. Improve punctuality and adherence to schedules by making real-time modifications for your operators while providing historical insights for the operations team. Use user-friendly data visualizations to plan and assess service changes based on an extensive collection of billions of historical data points. Regardless of the time or nature of the inquiry, your customer service representatives can promptly address any questions riders may have regarding your transportation system. Determine which routes, trips, stops, and segments significantly affect your overall punctuality. Analyze actual vehicle speeds, run-times, and stop dwell times to discover immediate opportunities for enhancing the efficiency of your schedule. Differentiate between operational and scheduling issues using clear graphs that illustrate run-times and operator performance metrics, which can lead to more informed decision-making. Ultimately, this data-driven approach will empower your team to optimize service delivery and elevate rider satisfaction.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Wabtec
Founded
1869
Country
United States
Website
www.wabteccorp.com/digital-intelligence/signaling-and-train-control/information-management/advanced-customer-information-system-a-cis
Vendor Details
Company Name
Swiftly
Founded
2014
Country
United States
Website
www.goswift.ly/
Product Features
Public Transportation
Billing & Invoicing
No
Dispatch Management
No
Driver Data
No
Driver Logs
No
Fixed Route Management
No
Mileage Tracking
No
Multiple Route Support
No
Paratransit Management
No
Routing
No
Scheduling
No
Product Features
Fleet Management
Dispatch Management
Yes
Employee Management
No
Fuel Management
No
GPS Tracking
No
Incident Reporting
No
Inspection Management
No
Inventory Management
No
Maintenance Management
No
Mileage Tracking
No
Motor Pool
No
Routing
Yes
Tire Management
No
VIN Lookup
No
Work Order Management
No
Public Transportation
Billing & Invoicing
No
Dispatch Management
Yes
Driver Data
No
Driver Logs
No
Fixed Route Management
Yes
Mileage Tracking
No
Multiple Route Support
Yes
Paratransit Management
No
Routing
Yes
Scheduling
No