Alternatives to ALVAO Service Desk

Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.

Mint Service Desk software is the next-generation in ITSM Software. The main functionalities of Mint Service Desk include: – Incident Management – Asset Management – Customer Portal – Multi Channel Communication Dynamic attributes ­ Chat communication Ticket types ­ Custom views.

SysAid is an AI-first ITSM and Help Desk platform designed to make IT teams more efficient. Powered by Agentic AI, it accelerates issue resolution, automates repetitive tasks, and helps IT shift from firefighting to driving strategic impact. With no-code workflows, AI-powered ticket handling, and a modern self-service portal, SysAid lets your team focus on what matters most—delivering business value. At the core is Agentic AI: a powerful operational layer where AI Agents take the first action—boosting efficiency and speeding up resolutions. SysAid is built with enterprise-grade security, governance, and responsible AI—complete with customizable guardrails and controls. Go live in weeks with fast, code-free onboarding—no complex migrations or steep learning curves. Flexible, scalable, and supported by award-winning service, SysAid is ITSM run by AI—and by you.

Instant happiness, instant responses With Zoho Desk's embeddable Chat widget, you can respond to customers immediately. The embedded chat widgets of Zoho Desk allow you to be at your customers' side when they can't find the answer in your Help Center. Customers can instantly contact your agents via the Help Center to get answers and help faster. Agents can convert chat conversations into tickets if a customer has a more complex issue. Agents can save all chat conversation context, so there is no lost time. Your chat tickets can be left with the team's trusted experts. Zoho Desk allows you to assign tickets from different channels to specific agents and teams. This allows agents to work more efficiently and customers can feel secure.

InvGate Service Management, a reliable asset management and help desk solution, was created to optimize IT services and provide IT support. InvGate Service Management has the easiest to use and most intuitive user interface. It offers a multi-departmental solution for service fulfillment with federated assets management capabilities. This allows seamless integration between asset requests and service requests. InvGate Service Management includes a drag-and drop graphical workflow builder. It also features 100% code-free configuration and custom dashboards.

ProProfs Help Desk was created to meet the ever-growing customer service industry's needs. This tool allows agents to effectively track user queries and requests. This type of issue tracking results in faster ticket resolution. ProProfs Help Desk, a cloud-based ticketing platform, is best known for its "shared mailbox" feature. Agents can access, view, and assign tickets to the relevant individual or team from the cloud-based ticketing system while using the collaborative email-like interface. Managers can also prioritize, label, or mark tickets that require immediate attention and resolution. Managers can also set up workflow rules that include filters, priorities and service level agreements.

Serval is a cutting-edge platform for IT service management that leverages artificial intelligence to streamline processes such as help-desk requests, access management, and workflow creation for contemporary teams. Users can input tasks in natural language, allowing Serval to automatically create and implement workflows, offering both a user-friendly no-code interface and customizable code for developers to review. This platform efficiently manages help-desk issues across various channels, including Slack, Teams, email, and web portals, while also automating access requests—including just-in-time access and role provisioning—through integrations with identity management and SSO solutions. Additionally, it provides valuable analytics regarding ticket volume, automation success rates, SLA adherence, and team performance metrics. Serval also features synchronization with existing ticketing systems, ready-made workflows for expedited implementation, and a public API that facilitates seamless data integration, enhancing overall operational efficiency. Furthermore, its comprehensive capabilities make it an indispensable tool for any modern organization seeking to optimize their IT service processes.

An exceptional helpdesk solution tailored for your SharePoint environment significantly enhances the standard of your IT support services while promoting both efficiency and transparency. Users can submit requests via a website form or email, which are subsequently transformed into a centralized ticket list. HelpDesk operators receive immediate notifications about new incoming requests or user responses, effectively preventing any breaches of service level agreements (SLAs). The system tracks response times and allows for escalation or alerts regarding impending deadlines for requests, ensuring timely management. Detailed reports on the quality of support services can be generated to monitor key performance indicators. Additionally, if a request is not addressed within the designated timeframe, it is automatically escalated. Clients can confirm resolutions, reducing the risk of overlooked requests through a comprehensive suite of automatic notifications and escalation options. Furthermore, the system helps decrease the volume of incoming requests by proactively presenting related articles from the integrated knowledge base before a request is submitted, thereby enhancing user self-service capabilities. This approach not only streamlines the support process but also empowers users to find solutions independently, ultimately leading to a more efficient helpdesk operation.

Richdesk offers a comprehensive software solution for help desk and asset management. It enables efficient prioritization and assignment of tickets to the appropriate agents while streamlining ticket queues, allowing for the documentation of resolutions that promote knowledge sharing and enhance service quality. The platform empowers both staff and customers to find solutions independently through a guided workflow, online knowledge base, service catalog, and real-time resolution updates. Simplifying routine help desk operations, it automates tasks such as ticket triage, assignment of agents, team notifications, SLA alerts, as well as the use of ticket templates and canned responses. Users can upload, monitor, and manage various asset categories by using customizable configuration item styles, along with maintaining service history. The software also provides agents, teams, and customers with insightful statistics, allows for one-click exports from ticket queues and asset lists, and features an integrated dashboard with a report generator. With all essential service management capabilities consolidated in one platform, Richdesk also includes self-service portals designed to minimize repetitive inquiries. Moreover, its fully-integrated asset management system ensures seamless tracking and organization.

ServiceTonic stands as a robust, adaptable, and user-friendly service desk software that aligns with ITIL standards. It offers a distinct automation and service management platform that can be extensively configured without requiring coding skills. As an IT Service Management solution aligned with ITIL principles, ServiceTonic empowers IT departments to enhance their internal operations and boost user satisfaction through its multichannel service desk, automation of processes, and effective asset inventory management. Additionally, it provides easy access to key performance indicators (KPIs), which aids in informed decision-making. With its comprehensive ticketing system, ServiceTonic enables organizations to efficiently handle various requests, inquiries, and incidents, ensuring top-tier support for both customers and users alike. Moreover, any request can be logged through its versatile Multichannel Service Desk, which accommodates communication via Phone, Email, Mobile, Web, Chat, or even QR codes. This flexibility not only streamlines operations but also enhances the overall user experience.

Experience streamlined support team functionality that allows you to manage customer inquiries effortlessly: from contact forms and emails to orders. Efficiently consolidate all customer communication, whether it comes through email, Twitter, or Facebook, into a single platform. Each request is transformed into a helpdesk ticket and directed to the appropriate support team member. Explore options for both downloadable and cloud-based versions. This helpdesk solution is designed to handle a high volume of customer interactions while automatically routing them to the correct department or agent, ultimately minimizing workload and enhancing customer satisfaction. The Open Source PHP HelpDesk offers you the ability to oversee your support agents' workflows, thereby boosting customer contentment. Stay tuned for upcoming features, including response time analytics. The ecommerce-ready customer help desk ticketing system is the ideal choice for organizing customer support for your online or multivendor business, whether you are a small or medium-sized enterprise. This comprehensive solution not only streamlines operations but also fosters a more responsive customer service environment.

Rapidly deploy a cloud-based Instant Chime application – let our experts handle the setup – usually operational in under 24 hours. Equip your service desk and support teams, turning your IT service desk agents into champions. Direct both internal and external instant messaging click-to-chat inquiries from your website or other platforms to your sales or support divisions, fully utilizing your Microsoft O365 subscription. Enhance agent efficiency and knowledge management by enabling multiple simultaneous chat interactions to be managed and resolved effectively. Increase case handling capabilities with reduced resources and lower average response times. Facilitate connections between employees or customers and any agent regardless of their location through Microsoft Skype for Business. Leverage your current Microsoft Skype for Business (S4B) accounts to manage incoming service or sales inquiries, enabling seamless web chats to and from S4B. This innovative solution not only streamlines communication but also fosters a more responsive support environment.

Creating an issue has never been simpler, as OfficeAmp allows you to log your concerns effortlessly from any location. It efficiently assigns the issue to the appropriate individual and keeps you updated on its status until it's resolved. When employees have requests but are unsure whom to approach, OfficeAmp serves as the central hub for all their inquiries. You can manage all your needs directly within Slack or Teams, ensuring you receive notifications for all raised tickets at any time and from anywhere. Furthermore, you can establish rules to direct issues to various team members, balance workloads across your team, generate reports, and monitor key metrics. All issues are systematically categorized and prioritized, ensuring that you're always focused on the most critical tasks at hand. Setting up and training OfficeAmp is remarkably straightforward; simply enter your questions into the user-friendly dashboard and watch as it transforms into a powerful assistant. With its intuitive interface and robust functionality, OfficeAmp streamlines communication and enhances productivity across your organization.

Provide outstanding customer support in various languages via live chat, email, Facebook, and Twitter. Targeting small and medium-sized businesses (SMBs) seeking a comprehensive cloud-based help desk to promptly assist their clientele. Kayako’s help desk software is equipped with robust, ready-to-use features that allow customer service teams to efficiently handle inquiries and interactions originating from any platform. Enhance your customer support capabilities while maintaining a personal touch as your business expands. Included in Kayako’s acclaimed help desk solution is our live chat software, which is just one of the numerous tools designed to facilitate your customer support achievements. With Kayako’s live chat tool, you can deliver a customized and engaging chat experience around the clock. Assist customers in real time across all channels, all managed seamlessly from Kayako’s user-friendly dashboard. Customizing our live chat software for integration into your website, as well as iOS and Android applications, is straightforward and quick, ensuring you can meet your customers' needs effectively. Additionally, this integration allows for a more cohesive and responsive support system, ultimately driving customer satisfaction and loyalty.

Transform your service desk operations with ServicePRO! Whether you need to automatically sort incoming emails, elevate requests, track service level agreements, or dispatch personalized status updates to stakeholders, ServicePRO’s powerful rule engine allows you to accomplish all of this using its user-friendly rule designer interface. Effortlessly oversee requests designated to you and your team from a centralized dashboard. Create and handle service requests with ease to ensure optimal customer service. Set up alerts and notifications to ensure both your support representatives and customers remain informed in real time. Swiftly and effectively log new requests for frequently encountered issues. Select from a variety of project templates to manage multiple tasks simultaneously and streamline standard procedures. Collect additional data to expedite issue resolution, reduce resolution times, and improve reporting capabilities. An alert serves as an automated message indicating that a specific event has taken place, signaling that some action is required to address the situation. By implementing these features, teams can enhance their workflow efficiency and significantly improve overall service quality.

Risotto is an innovative platform powered by AI that serves as an IT help desk, specifically tailored to enhance IT service management within the Slack environment. This solution empowers organizations to alleviate the burden on IT staff, boost service efficiency, and ensure compliance, all while functioning seamlessly in Slack. By integrating with popular tools such as Slack, Jira, and Okta, Risotto effectively removes the delays associated with traditional IT and HR support requests. It carefully monitors software access requests and autonomously resolves tickets, while also providing escalation to team members with relevant information for cases that require human intervention. Additionally, Risotto aids users in troubleshooting issues it has previously encountered by guiding them through a step-by-step resolution process. Consequently, IT and HR teams are liberated to concentrate on more strategic initiatives. Offering a superior, faster, and more secure support experience, Risotto caters to the needs of organizations of all sizes and ensures efficiency across the board. Ultimately, Risotto not only transforms IT support but also empowers employees to resolve issues independently.

OTRS can be used to support any team within your company. It combines all the tools necessary to make service management successful. - Ticketing - calendaring, - CMDB Process management Reporting Multiple channels for customer access Knowledge base Service catalog and other information. Your teams have all the information they need and workflows at their fingertips to provide seamless service and customer satisfaction. Customers love the self-service options available through an external portal. They can share knowledge bases articles and informational pages, and they can send requests directly to your team. The SERVIEW CERTIFIED TOOL seal was given to the OTRS service management software.

Jira Service Management (formerly Jira Service Desk), empowers Dev/Ops teams to work at high-velocity to respond to business changes quickly and provide great customer and employee service experiences. Tune Jira Service Management for your specific needs. Every team member, from IT to legal to HR, can set up a service desk quickly, and then adapt to scale. Provide great service experiences quickly - without the complexity and cost of traditional ITSM solutions. An open, collaborative platform allows you to track work across your enterprise. You can link issues across Jira, as well as ingest data from other software-development tools, to give your IT support and operations teams richer contextual information that allows them to quickly respond to incidents, requests, and changes. Manage risk and deliver more customer impact. You can accelerate critical development work, eliminate the need for manual labor, and deploy changes quickly with an audit trail for each change.

House-on-the-Hill Software is designed to assist you and your key stakeholders effectively. We offer a range of four versatile solutions: IT Service Management, FOI & Case Management, Facilities Management, and Customer Service. Our software is adaptable, cost-effective, and developed with your needs in mind. The ready-to-use House-on-the-Hill Software is available for deployment either in the Cloud or on-site, allowing you to choose the option that best suits your organization's requirements. Enhance your ITIL-driven service desk with an extensive suite of tools, streamlined workflows, and a self-service portal for users. Our paperless solution facilitates the management of new requests submitted by the public through the portal or via email, enabling these cases to be classified into various types and workflows. This functionality empowers your sales team to deliver exceptional customer support. By leveraging data-driven insights from reports and key performance indicators, you can continuously refine and enhance your service offerings. A focus on innovation ensures that your organization remains adaptable and responsive to changing demands.

SolarWinds Service Desk (formerly Samanage) is an enterprise-level service-desk and IT asset management solution for IT, Human Resources, and Facilities professionals who need a clear and intuitive way to manage requests. The platform is fully customizable and allows users to collaborate on difficult tasks and share ideas via the in-app "whiteboard". SolarWinds Service Desk can be used by businesses to manage hardware and software, organize and manage licenses and contracts, detect risks, keep up-to date with licensing compliance, and many other functions. SolarWinds Service Desk understands how to manage services within your company. Your employees will be provided with world-class service and you can minimize the impact that incidents have on your business. To ensure that employees have the right tools to do their jobs, keep track of each asset.

Monday Service is a platform that prioritizes AI in managing enterprise services, effectively consolidating and automating various service operations spanning IT, HR, facilities, and other business teams. It comes equipped with an integrated AI agent that quickly addresses requests by utilizing historical ticket data and available knowledge bases, while advanced functionalities such as automatic categorization, smart routing, and AI-enhanced response suggestions facilitate efficient ticket processing. Teams benefit from the ability to oversee tickets originating from diverse sources on a single, cohesive board, allowing for incident escalation and interdepartmental collaboration via tailored workflows. To improve self-service capabilities, a customer portal is available, featuring request forms, knowledge articles, and organized resources that can be accessed through a dedicated external link. Furthermore, customizable dashboards and real-time reporting provide in-depth visibility into ticket patterns, performance indicators, and service delays, enabling teams to proactively tackle operational challenges. Overall, the platform enhances the efficiency of service management while fostering collaboration and transparency across various departments.

One platform for IT service management, HAM asset management, and all ESM requests. Octopus ITSM software provides a single platform for request and asset management at any scale. Octopus ITSM software will ensure that your internal services, ITSM, and CMMS strategies are centered on user satisfaction. Octopus ITSM software's Cloud architecture and numerous integration features ensure a quick, positive return on your investment. Octopus ITSM software allows you to quickly identify the right gains and make them happen to improve your IT team's work practices.

WonderDesk is a completely automated help desk software solution accessible via the web. It operates through a Perl CGI script that can be effortlessly installed on your web server. This tool significantly improves the interaction between your business and its clients, ensuring your operations remain organized and productive. There is no need for additional software on the part of your customers or support technicians, as it is entirely browser-based. By replacing your support email link with WonderDesk, you can eliminate the clutter of your email inbox and prevent support requests from being overlooked. The WonderDesk solution is designed to keep your customers satisfied for a variety of reasons. During each support request, they receive timely email notifications at every stage of the process. They can log in at their convenience to check the status or make updates to their requests. Additionally, they have the opportunity to engage directly with the technician assigned to their case, fostering a more personalized support experience. This level of transparency and communication greatly enhances customer satisfaction and trust in your support team.

Vision Helpdesk is a veteran product in satellite helpdesk, with over 20,000+ customers. With their four product platforms that help manage customer support for small to large businesses, Vision Helpdesk is a market leader. They offer solutions that include Help Desk Software (Multi-Channel Help Desk), Satellite Help Desk(Multi Company Help Desk), IT Service Desk/ITIL/ITSM Help Desk and Live Chat Software. Vision Helpdesk was specifically designed to provide support for multiple brands/products in one central location. It does not require integration with third-party software. Users can load the cloud-based or private server version on any Windows or iOS device. Vision Helpdesk leaders believe they can deliver all features that will simplify customer interaction and give you complete control over information flow within your company.

Remote management, contract management, ticket management, remote management, monitoring, and team management solutions that aid in productivity and control IT assets for service providers, software houses, and internal IT departments. To give your customers more confidence, you can set your brand, color, and URL at our white label plan. Remote access, password safe and monitoring are just a few of the tools available. Chat, mobile, and other tools are also available. You can organize your team's routines and processes with ease and simplicity. Manage stages, queues, inventories, communication and remote access. This section allows you to organize your service flows in an easy and simple way using integrated tools and management indicators. You will find reports on executive, performance, profitability, and other information that will assist you in making decisions. Our Service Desk's smart agent allows you to monitor customer assets and receive personalized attention notifications. You and your team can access requests via the smartphone and streamline service.

Effortlessly create, handle, and resolve all your IT service requests and ticketing needs. You can streamline the process of generating, managing, and resolving IT service tickets. This solution aims to decrease the volume of service tickets and expedite the resolution of IT issues. It is competitively priced at about one-third of what similar services charge. With VSA integration, you can resolve service tickets 40% more quickly. Technicians are empowered to work effectively and smoothly across various tools, ensuring they have the necessary information at their fingertips. This allows for less time spent on tracking tickets and more focus on enhancing customer satisfaction using a comprehensive IT helpdesk ticketing system. Additionally, it enables efficient staffing and management of IT projects while providing real-time updates on project statuses. By enhancing project management capabilities, forecasting becomes significantly improved. The Vorex Service Desk dashboard delivers up-to-date insights into the status and progress of tickets. You can also easily produce custom reports, gaining valuable insights that facilitate prompt and confident business decision-making. Ultimately, this solution ensures that your IT operations are not only efficient but also aligned with your strategic goals.

Helpdesk software tailored specifically for IT support functions, it encompasses all the capabilities of sitehelpdesk for managing service requests and incidents while also incorporating additional ITIL service management features to enhance efficiency without hampering service delivery. Designed primarily for internal support teams, sitehelpdesk-IT offers a comprehensive suite of tools, and for those interested in extending the same ITIL principles to external customer services, a review of sitewebdesk is recommended. The helpdesk is fully integrated with the Configuration Management Database, allowing for seamless access to essential records. By proactively addressing and resolving errors, along with identifying and reporting trends, organizations can significantly reduce the frequency of incidents. Furthermore, it facilitates the management of requests for change (RFC) within the IT infrastructure, thereby minimizing the potential disruptions caused by changes. Committing to effective problem management is essential for achieving timely resolutions and enhancing overall service quality. This approach not only improves operational efficiency but also fosters a more responsive IT environment.

Enhance the support experience for both customers and employees with a help desk software that can be set up in mere minutes and at a significantly reduced cost. Are you still relying on spreadsheets and emails to manage requests? Mojo Helpdesk consolidates everything into one intuitive platform. Reduce the volume of incoming requests by utilizing the integrated knowledge base. With Mojo, everything remains orderly, as tickets can be easily assigned and tagged. Thanks to Mojo's automation features, these processes can be handled seamlessly without manual intervention. Designed as a user-friendly cloud ticket tracking system, Mojo Helpdesk empowers organizations to deliver exceptional service to both employees and customers while keeping expenses low. Over a decade ago, Metadot, the company behind Mojo, recognized the need for a help desk solution that could provide our clients with personalized, engaging, and natural interactions. Unable to find a product that fulfilled our requirements, we took the initiative to create our own. Today, we're proud to offer this solution to organizations like yours, with thousands of businesses, from small teams to larger enterprises, relying on Mojo Helpdesk to efficiently assist their customers and staff every day. The platform's robust features make it an essential tool for any organization seeking to enhance their support operations.

Transform your Slack interactions into a streamlined ticketing system with Halp, a contemporary help desk designed for those who cherish Slack. By enhancing the happiness and productivity of your remote teams, Halp allows you to convert any message into a ticket simply by using an emoji. You can track your team's requests from any source, ensuring that you never repeat the same task. With a robust workflow engine and machine learning capabilities, Halp accelerates the resolution of routine inquiries and tasks. Your colleagues are more than just customers; they are your friends, and communicating naturally makes ticketing effortless. Halp's advanced Ticketing Platform is ideal for rapidly expanding teams, and if you already utilize another ticketing solution, we provide seamless integrations with platforms like Zendesk, Jira, and many others. Experience the difference in efficiency and collaboration that Halp brings to your team’s workflow.

Total Support HelpDesk offers a user-friendly SERVER|CLIENT solution that is efficient and straightforward. It operates independently with an integrated CRM system, or it can seamlessly connect with existing external contact managers like Act!, MicrosoftSQL Contacts, Oracle, and Sybase ASE as a HelpDesk Add-on. You can host your database in various environments, whether on a local area network or a Cloud Server, ensuring accessibility from any location at any time via your PC. This comprehensive tool is ideal for businesses or organizations that need to monitor client communications, whether through calls or emails, from the initial contact to resolution. Total Support HelpDesk incorporates built-in workflow features that enable you to reassure clients that their requests are addressed with utmost priority, aiming for rapid solutions. With customizable priorities and a robust escalation mechanism, you can ensure that no inquiry goes unnoticed or unresolved, providing peace of mind for both your team and your clients. Furthermore, its flexible deployment options make it suitable for companies of all sizes, enhancing overall productivity and client satisfaction.

Help Desk for Managed Services Providers Customer Service and Device Management. Managed Service Providers, or MSPs, are responsible for monitoring and servicing increasingly complex IT infrastructures. Automating these processes as much as possible helps minimize downtime and reduce inconvenience. It is not enough to provide a Help Desk portal for customers to stay competitive in the market. A complete tool is required to manage all aspects of a Service Providers' business. Our IT Asset Management gives you a complete view of all devices at your customers' locations. This includes their infrastructure such as IP addresses, subnets and network devices. It also shows installed software and operating system information. The Service Desk tool lets you manage deadlines and contracts, as well as respect SLAs. You can also include salespeople to inform them about the client status.

Everything HelpDesk is a web-based help desk solution that was specifically designed for K-12 schools and local and state governments. This robust help desk platform was developed by GroupLink, a top K-12 and government help desk. It simplifies incident requests, improves productivity, and improves user satisfaction. Everything HelpDesk offers a variety of features that allow organizations to track and streamline issues and report progress. These include email and calendar integration, ZENworks, directory integration, asset discovery and mass ticket updates.

C2 ITSM (integrated business service management solution) is a business process automation tool that automates and supports your business processes. It exceeds customer expectations. You can easily manage all types of requests and changes, assets, inventories as well as tasks and projects from one platform.

Alcea HelpDesk provides organizations with a distinct edge by promoting quicker response times, boosting efficiency, and ensuring proper attention to reported problems. This comprehensive tracking platform equips your organization with the tools necessary to enhance response times, elevate productivity, and effectively manage reported issues. The platform's workflow rules and ranking capabilities can identify and prioritize incidents or requests, allowing managers to access vital information needed for evaluating productivity and resource allocation. You have the flexibility to tailor the appearance of your system and gather information precisely as required. All user communications are seamlessly directed through the system, ensuring that submitters, assignees, and other stakeholders receive timely email updates. Additionally, managers and decision-makers can monitor the progress of issues or projects through customizable reports, all of which are accessible in real-time and entirely web-based. This level of customization and real-time tracking empowers organizations to respond proactively to challenges, ultimately enhancing overall operational effectiveness.

Supercharged ITSM. One platform for service, projects, and enterprise integration and automation. Are you struggling to keep up with the volume and repetitive nature of service requests? You can automate routine tasks with supercharged IT service management software and eliminate the need for manual labor. Drive self-service adoption, triage tickets, easily expand to ESM, automatically resolve tickets for user/group management, onboarding/offboarding, name changes, and more with a single click. IT service management (ITSM), systems are rapidly evolving. Download this report to learn about key drivers for top quadrant vendors. This guide will help you in your selection process. To gain a better understanding about ITSM vendor strengths, and emerging requirements, download the Info-Tech 2022 ITSM software Quadrant and Customer Viewpoint report.

Service.Direct is a flexible Service Management system that is available as a SaaS. It is compatible with ITIL for ITSM, but can also be used in other domains. This SaaS solution supports all service management processes. Service contracts (SLAs) are the driving force of the web application. They determine who, what, and how quickly issues should be addressed. The configurable workflow engine is the heart of the system and handles incidents, service requests, changes, and problems. The system handles incident classification, team assignment, and response/fix time. Customers can access the solution via a self service portal. This allows end users to control their own data and ensures better quality inbound tickets. Service.Direct was developed by the Dutch MSP Acknowledge Benelux B.V. This system is a safe and solid choice for organizations looking to improve service management.

SutiDesk offers a user-friendly online helpdesk software designed to assist customer support across organizations of various sizes. Its intuitive and collaborative interface facilitates quick and effective resolution of customer inquiries, while offering comprehensive oversight of support requests. The platform allows businesses to efficiently manage and monitor support tickets and associated activities all from one central location. With SutiDesk, there is no need for installation, making deployment a breeze. It helps in minimizing both ticket resolution times and overall support expenses. Accessible from any device at any time, it ensures top-tier support ticket management capabilities. Additionally, it enhances customer service efficiency through automated processes for converting emails into tickets and managing customer cases. This tool guarantees consistent support for both new and existing customers while enabling the collection of support tickets from various channels. Furthermore, it allows businesses to deliver personalized assistance to their clientele, making it a fully equipped solution that scales with organizational growth. SutiDesk not only streamlines operations but also fosters stronger customer relationships.

FocalScope serves as a comprehensive help desk and contact center solution that facilitates communication through various channels including email, voice, SMS, live chat, and popular social media platforms like Facebook, Telegram, and WhatsApp. It enables exceptional customer service across all these channels, catering to the diverse preferences of customers who may choose to connect via email, voice calls, live chats, or messaging apps. In today's landscape, offering omnichannel support has evolved from being a luxury to a critical component of successful business strategy. With FocalScope, organizations can enhance their customer service image while simplifying the work for agents and ensuring cost efficiency for the company. The platform allows for automatic request assignments from any communication channel, utilizing customizable routing rules and queues for optimal efficiency. You can prioritize high-value customers, align agents according to their expertise, or implement a round-robin assignment system as needed. Additionally, you can establish Service Level Agreement (SLA) policies, with FocalScope providing timely alerts to keep you informed when the workload becomes overwhelming, thus ensuring that service quality remains high. Through these features, FocalScope not only streamlines operations but also fosters a responsive and proactive customer support environment.

Ravenna is an innovative ITSM platform that leverages AI technology and is seamlessly integrated within Slack, aimed at enhancing internal support for various departments such as IT, HR, finance, and operations. By converting conversations into actionable support tickets, it eliminates the necessity for separate support portals. The AI functionality categorizes incoming requests, assigns priority levels, and directs them to the appropriate team members efficiently. Employees can easily generate, search for, and share knowledge articles straight from Slack channels, while the system continually refines existing documentation based on new insights. A self-service portal enables staff to access immediate solutions through an AI-driven search and recommendation system. Furthermore, customizable workflows facilitate no-code automation for routine IT tasks, including onboarding processes and access requests, and approval workflows can be established with automated notifications and reminders. Ravenna also incorporates SLA management, ensuring that service level agreements are monitored and enforced through automatic escalations and alerts, thus enhancing the overall efficiency of support operations. This comprehensive approach ultimately fosters a more productive work environment by streamlining communication and support processes.

The best and most comprehensive IT Help Desk available on SharePoint, Office 365 and Teams. Organizations around the globe use it! You can quickly resolve hardware and software problems with minimal downtime, keeping your staff focused on their jobs. IT support teams can become more efficient and provide better service to customers and employees with the right tools and features. Use Office 365, Teams, and SharePoint platforms to track IT-related requests and manage queues efficiently. Reduce downtime and improve end-user satisfaction by quickly resolving tickets. Your operational costs can be reduced while your staff remains productive and focused on their job.

Software that enables businesses of all sizes to deliver WOWing customer experiences is affordable, flexible, and easy-to-use. Wowdesk automates the recording, tracking, and life-cycle of customer service inquiries, and streamlines the resolution process. Wowdesk combines all customer requests from multiple channels into a single platform. Wowdesk automates your complaint management processes to meet regulatory and compliance requirements, ensure customer happiness, prevent recurring issues, and track and manage customer complaints more effectively. Dashboards and powerful reporting tools provide meaningful metrics for measuring performance, customer satisfaction, return on investment, and performance.

Gaspar AI serves as your smart AI ally for enhancing service desk functions and user experiences. Leveraging Generative AI, it can automatically resolve 40% of recurring employee inquiries on platforms like Slack, Microsoft Teams, and Jira Service Management, eliminating the need for switching between different systems and streamlining repetitive tasks such as employee onboarding. Administrators have complete control over their Gaspar AI setup via a user-friendly portal. The analytics dashboard provided by Gaspar AI delivers extensive insights and real-time tracking of essential KPIs, giving IT leaders a clear perspective on the effectiveness of their support operations. Furthermore, with the proactive insights feature, IT teams can foster better knowledge sharing and management, ultimately leading to the creation of a superior knowledge base. This all-in-one solution not only boosts efficiency but also enhances overall communication within the organization.

SeamlessDesk, a cloud-based help desk software, is affordable and easy to use. It allows you to achieve your company's support goals with intuitive and rich-featured software. SeamlessDesk is not like other help desk software. You can choose from a variety of packages to get the features you need. No matter what package you choose, you will have unlimited access to all features. Simply tell us how many agents are needed and that's all.

iSupport is available in two editions: Incident Management and Service Desk. Both editions include traditional help desk features such as workflow automation, asset tracking, multiple communication channels, asset tracking, and end-user self-service. Both editions allow you to modify specific forms, routing methods and business rules. The Service Desk Edition adds all the features of Incident Management Edition, plus Configuration Management Database functionality and Problem, Change, Service Catalog functionality. It also includes fully accessible Application Interface functionality to integrate with third-party tools. To see a complete list of features, click on one of these editions or to compare editions to find the one that suits you best.

The proficient handling of software issues and incidents significantly influences the ongoing maintenance of applications throughout their lifecycle. Implementing a solution that aligns with your organization's change management protocols can yield numerous advantages, such as enhanced control, streamlined workflows, and adherence to audit requirements. TURNOVER® Helpdesk facilitates comprehensive incident tracking and reporting from start to finish. By merging a full-service IT helpdesk with a mobile-optimized, browser-based self-service option for users, the system enhances the efficiency of technical support. End users can quickly and effortlessly access solutions to their technical inquiries, submit requests, and monitor the status of their issues, all while on the go. This not only empowers users but also allows your IT personnel to focus on more complex and pressing tasks, thereby improving overall productivity. Ultimately, the integration of such a system fosters a more responsive and capable IT environment.