8am Reviews

Summary: I appreciate the occasional improvements in using the product as indicated above. As a lawyer we are a captive population for this service given the ethical restraints/prohibitions governing commingling of funds, and I am glad your service can handle this, enabling us to accept charge card transactions (which many clients call for in order to financially manage and afford legal services)

Positive: I like that the product continues to update/adapt/improve, including the new payment.charge input page.

Negative: the fees/expense/costs rate charged to use users... pretty steep. Also, strangely, in this latest iteration, one must back-page to the home screen to log off--there seems to be no direct log off link on the page where one lands after successfully entering a charge. Weird and a PITA--very inconvenient and should be easy to fix.

Summary: Overall experience is mixed. We're still new at it so it's okay but, as our content grows, it will get more difficult to research client specific reports and transactions. I like this products a lot but need more instruction and more client-specific features.

Positive: Clients can immediately see why their payment isn't going through and fix it and the portal is simple so, less confusion, more successful payments. The added ability to pay online via check is a game-changer. From the other side, I like that it's a better looking receipt, a simple access, and connects seamlessly with MyCase.

Negative: I don't like that I don't seem to have individual profiles with all the information on one client, in one place. I don't like that I can't search by file number and that the file number isn't a required field. I wish that there was a more efficient way to look up information by the client to find all transactions or scheduled transactions.