8am Reviews

Summary: It's a great product! Easy to use, I've never had any issues, love the option to create schedules, refund clients, recharge clients and send links.

Positive: Easy to use, I've never had any issues, love the option to create schedules, refund clients, recharge clients

Negative: Changing a schedule doesn't always work. It will make me delete it and start a new one. I just need to change dates or amounts sometimes and it should work like that.

Summary: The website and reports are night and day compared to the platform that we came from! The support staff is very responsive and helpful, which goes a long way when you have a question.

Positive: - Ability to run auto payments for recurring invoices
- Change to funds being deposited in the bank next day
- Reporting

Negative: There really isn't much to write in this section since we are completely satisfied with CPACharge, the reporting, and the processing.

Summary: Very positive experience and would highly recommend LawPay to other firms. Using this program has increased our revenue and has saved our staff a lot of time that was previously wasted on billing. LawPay streamlines the payment process, making it easier to track payments, etc. It has been a game changer for our office.

Positive: User friendly. Easy and secure way for clients to run their own payments without having to waste the time of our staff. Allows our client's several payment methods. Very easy to track transactions.

Negative: Honestly, I don't really have any cons other than processing fees can be high at times but then again that would be because we had a good month.

Summary: I am very satisfied with LawPay. The accountability is important to me and to my accountant. I will continue to use LawPay

Positive: I really like the ease and convenience of using Law Pay. Not only is it easy for me to use but it allows my accountant to records payments without having to call me when there are multiple payments posted in the bank statement.

Negative: Sometimes it takes a few more days for the funds to be deposited in my account especially when the amount is large.

Summary: Highly satisfied. Able to perform work quickly and easily. Clients are able to use CPACharge easily as well.

Positive: The system is clean and efficient. Very few issues or problems. System always works well. Information presented in a very usable format.

Negative: No problems. Never have had any significant issues with CPACharge.

Summary: I enjoy using it. I don't worry about sending a link or running a report. I haven't used the mobile app yet, though it could come in handy.

Positive: Versatility, simplicity, clear and logical menu and pulldowns. Transfers to bank accounts occur without problems. Reporting is also simple.

Negative: No negatives, really. I'd like less turn around from the date of the transaction to the transfer of the funds, but the delay is reasonable.

Summary: Great experience of processing payments and tracking activity. Seamless use of the locating payments.

Positive: Extremely user friendly, makes processing payments seamless. Easy to track details and speedy updates.

Negative: N/A - as the setting may be altered to make any necessary changes.

Summary: This has been a great payment solution for my clients. It's easy for them to use, has lots of options for payment types. The Client Credit option means I don't have to wait for payment. The transaction history is also excellent. Easy easy easy to use.

Positive: It's easy for clients to select their payment type and make payment. PCI compliance certification, which has been a nightmare with other platforms, is easy and understandable.

Negative: It's actually all good. I have no criticism to offer.

Summary: Other than having to wait 5 business days to enter e-checks due to the possibility they can bounce, I am otherwise happy with the service.

Positive: Ease of use; ability to send links, invoices, and quick bills. I like that the customer service is really helpful.

Negative: e-checks can bounce - they should not show completed until they are past the nsf point.

Summary: The strongest value proposition is operational control. You can manage the entire matter lifecycle—intake, conflict clearance, scheduling, counsel communications, agreements, fees, documents, mediation preparation, conference status, reporting, and closure—from one case record. That becomes increasingly valuable as your mediation volume grows.

The primary drawback is that MyCase was built with law-firm workflows in mind, whereas you operate as a neutral. Some terminology, contact relationships, and workflows therefore need customization. You also need disciplined information governance so confidential mediation communications and mediator work product aren't unnecessarily mixed with routine administrative records.

Positive: Deadline management: Court-ordered mediation deadlines, document due dates, payment deadlines, conference dates, and follow-ups can be tracked rather than managed from memory or scattered emails.

Document control: Orders of referral, agreements to mediate, fee documents, mediation summaries, correspondence, reports, and administrative records can remain associated with the correct matter.

Contact management: Plaintiff counsel, defense counsel, assistants, parties, adjusters, corporate representatives, and other participants can be associated with the case.

Billing infrastructure: Your mediation charges, invoices, payments, and outstanding balances can be tracked alongside the matter rather than through a separate manual process.

Negative: Confidentiality management requires discipline: Mediation files can contain sensitive and confidential information. You need clear internal rules about where mediation communications, caucus information, mediator notes, and general administrative records are stored.

Party-role confusion: Traditional legal CRMs tend to think in terms of “clients” and “opposing parties.” As mediator, neither side is your client in the traditional representation sense. Your contact classifications and templates need to reflect your neutrality.

Document duplication: Court documents may already exist in the court docket, while correspondence exists in email and copies are stored in MyCase. Without a document-management protocol, you can end up maintaining multiple versions.

Administrative burden: A sophisticated CRM only produces value if cases are consistently updated. As your caseload increases, entering notes, changing stages, recording payments, uploading documents, and closing files becomes another operating responsibility.

Cost increases with growth: Adding users, staff, or functionality can increase your recurring software expenditure. You should periodically evaluate the cost per active mediation.

Customization limitations: You can configure MyCase extensively, but it isn't a purpose-built mediation case-management platform. Eventually you may encounter processes that don't map cleanly into its architecture.

Risk of storing too much: A CRM makes it very easy to document everything. For a mediator, more documentation isn't automatically better. Your records-management and retention policies should determine what actually belongs in the system.

Summary: Easy to use with a lot of great features. We have used other programs in the past and this one is far better.

Positive: The card vault is a lifesaver for our firm. We have the ability to run recurring payments without manually reinputting card information. The reports feature is easy to use and helps track our various accounts.

Negative: There isn't anything that I dislike about Lawpay. It is a great program!

Summary: Very, very good. I've been using this platform for several years now and don't plan to change it. As a solo practitioner, this is the right fit for me.

Positive: Easy to use; new features added over time, good customer service; affordable. I've been using this platform for several years now.

Negative: Not all features available as on a more expensive platforms, trust funds allocation feature is confusing

Summary: I am very satisfied with 8am MyCase. It has made my daily workflow much more organized and convenient. Having documents, tasks, and time tracking available within one system helps me stay on top of my responsibilities and complete my work more efficiently. I would recommend it to law firms and legal professionals who want a convenient way to organize their work and keep track of their time.

Positive: I love using 8am MyCase because it keeps my work organized and helps me clearly see what I need to do next. I especially like being able to incorporate and manage documents within the system. It makes completing my work quicker, easier, and more convenient. The time-tracking feature is also very helpful because it allows us to maintain a precise and accurate log of the time spent working on matters.

Negative: There are some features that may take a little time to learn and become familiar with when you first start using the system.

Summary: We are very happy with this program's abilities and high quality function. It is so easy to understand and use. We've been using LawPay for about 10 years and recommend it to all business people searching for the easiest way to handle payments.

Positive: We are a very busy law firm and LawPay makes receiving payments so convenient and fast. And it's convenient and fast for the client as well, so a win-win. We never have any issues with the program, and it is so easy to do a refund if needed, to download reports, and find old transactions via the "history" section. It is a well created program.

Negative: I have no negative comment to make. This program is excellent and I recommend it to any business.

Summary: Our experience with CPACharge has been very positive. Payment collection is an important part of running an accounting practice, and having a dedicated solution designed with accounting and professional-service firms in mind makes a meaningful difference.

CPACharge gives our clients multiple ways to pay, which is especially useful because different clients have different preferences. Some clients prefer the speed and convenience of paying by credit card, while others would rather use an electronic check. Having both options available makes it easier for us to accommodate our clients without requiring them to navigate a complicated payment process.

From the firm's perspective, the system has helped streamline the payment process and reduce some of the administrative effort traditionally associated with collecting client payments.

Positive: As an accounting firm, we place a high value on reliability, security, ease of use, and professionalism when it comes to collecting payments from clients. CPACharge has proven to be a valuable payment-processing solution for our firm, particularly because it allows us to accept both credit card and electronic check (eCheck/ACH) payments in a manner that is convenient for our clients and efficient for our staff. From a client-service standpoint, convenience matters. Accounting clients are often busy business owners and professionals, and they appreciate being able to make a payment quickly rather than having to mail a physical check or coordinate payment over the phone.

CPACharge provides a more modern payment experience that fits well with the way clients expect to interact with professional-service businesses today.

Making the payment process straightforward also helps eliminate unnecessary back-and-forth between our staff and clients. The easier it is for a client to pay an invoice, the easier it is for our firm to keep accounts receivable moving.

Negative: Electronic payments still need to be properly matched and reconciled with client accounts, but the overall process can be more efficient than handling paper checks.