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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

WWS Customer Management is a comprehensive solution aimed at equipping banks with the necessary technology to bolster and refine the role of their branches in fostering customer relationships and loyalty. Achieving this objective involves creating a more engaging in-branch experience through tailored interactions, whether via self-service kiosks or with staff members. From the instant visitors, including both customers and potential clients, enter the branch, they receive unwavering attention, which significantly boosts customer satisfaction and retention rates. In the banking sector, branches encounter a myriad of challenges as they strive to reduce operational expenses while enhancing their engagement with customers to be more effective and efficient. This need arises during a period when customers are increasingly selective and demand a cohesive, fluid omnichannel experience. The WWS Customer Management solution serves as a strategic approach to tackle these issues by improving how branches welcome and assist visitors, ultimately leading to a more personalized banking experience. By focusing on these enhancements, the solution not only addresses current challenges but also positions branches to better adapt to the evolving expectations of their clientele.

Description

eBSEG Digital Banking Solution offers a secure, rich UX application that provides a world-class banking and payment experience for your customers via mobile banking and internet banking. eBSEG omnichannel solution integrates seamlessly with your Back-end. eBSEG Digital Banking Solution offers a complete suite of the most recent banking services that allows banks to deliver banking services to customers anywhere, anytime. The Digital Banking OmniChannel Portal can be used on the following channels - Internet Banking (Desktop). - Mobile Banking Tablet Banking Chat Bot Banking (Text & Voice). Digital Bank Marketing - Apple Watch Banking - Business Banking Omnichannel - Facebook Banking - ATM / Kiosk Banking Call Center Banking eBranch Banking - Messaging Banking

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Auriga

Country

United States

Website

www.aurigaspa.com/en/banking/products-and-solutions/branch/wws-customer-management/

Vendor Details

Company Name

eBSEG

Founded

2000

Country

Canada

Website

www.ebseg.com/Digital-Banking.html

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Product Features

Mobile Banking

Bill Payment Yes 
Biometric No 
Cash Management Yes 
Chat / Messaging Yes 
Cross Selling Functionality No 
Digital Wallet No 
P2P Payments No 
Remote Deposit No 
SMS Banking Yes 
Transaction Monitoring Yes 
Voice Banking No 

Online Banking

Brokerage No 
Cash Management Yes 
Chat / Messaging Yes 
Credit Card Management Yes 
Electronic Statements Yes 
Fraud Detection No 
Loan Management Yes 
Marketing Automation No 
Retail Banking Yes 
Single Sign On No 
Transaction Monitoring No 

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