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Description
The VaxVoIP SIP Recording SDK is a development toolkit for Windows designed to help create SIPREC-compliant servers that can effectively capture and record audio from VoIP calls that utilize the SIP protocol. This toolkit is particularly useful for developers looking to build call-recording solutions suitable for use in contact centers, enterprise archiving, quality assessment, compliance processes, and audio analysis. Included with the SDK are various software components, comprehensive technical documentation, a demonstration application, and example projects for programming languages such as C#, VB.NET, Visual C++, and Delphi. Furthermore, it is compatible with SIPREC clients and Session Border Controllers, and can seamlessly integrate with both the VaxVoIP SIP Server SDK and the SIP Phone SDK clients. The supported audio codecs encompass G.711 u-law and a-law, GSM, iLBC, and G.729, ensuring versatility in audio quality. Additionally, the toolkit is designed to accommodate both Windows Server and desktop environments, facilitating multi-core and multi-processor functionality, managing recording sessions, and offering application-managed storage solutions. For those interested in exploring its capabilities, a fully functional 30-day trial version is provided, allowing users to evaluate its features thoroughly before making a commitment. This extensive range of features makes it an ideal choice for developers in the VoIP domain.
Description
The audio recording system is capable of monitoring and capturing data from various telephony platforms, VoIP systems, and any audio streams that utilize SIP and RTP protocols. This solution can be implemented on your organization's servers, or alternatively, audio traffic can be routed through a VPN tunnel to be recorded on our dedicated servers. The system ensures that recordings persist even during network disruptions, automatically uploading the files once the connection is restored. Multiple monitors can be recorded simultaneously, regardless of their positions or orientations, and during playback, these aspects are utilized to replicate the view as perceived by the agent. Each monitor is saved as a separate file, providing flexibility for playback speed and integration options. Users can create an unlimited number of custom forms, with each form capable of containing multiple categories, and each category can house numerous questions. Additionally, questions and categories can be shared across different forms, which not only promotes consistency in inquiries but also facilitates the ability to report on similar metrics across various datasets. This flexibility makes it easier to tailor the recording and reporting process to meet specific organizational needs.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
$4,880/year
The annual license costs $4,880 for one service and server, with unlimited concurrent calls. The license includes technical support, updates and maintenance. A fully functional 30-day trial is available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
VaxSoft
Founded
2004
Country
Pakistan
Website
www.vaxvoip.com/sip-recording-sdk
Vendor Details
Company Name
ZCloud
Founded
2019
Country
United States
Website
zcloud.site
Product Features
Call Recording
Archiving
No
Call Sharing
No
Distributed Call Recording
No
Event Triggered Recording
No
File Transfer
No
Instant Retrieval
No
On-Demand Recording
No
Recording Bookmarking
No
Scheduled Recording
No
Screen Activity Recording
No
Video Call Recording
No
Product Features
Call Recording
Archiving
Yes
Call Sharing
Yes
Distributed Call Recording
Yes
Event Triggered Recording
Yes
File Transfer
Yes
Instant Retrieval
Yes
On-Demand Recording
Yes
Recording Bookmarking
Yes
Scheduled Recording
Yes
Screen Activity Recording
Yes
Video Call Recording
Yes
