Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Intelligent Automation: The Complete Solution Advanced conversational AI and intuitive process automatization workflows allow you to understand your customers' needs and determine the next steps. Ushur is designed for high-contact industries such as financial services, logistics, and insurance. It engages customers via email, apps, SMS, and other channels. Ushur uses conversational AI and intuitive business processes automation workflows to understand what customers are saying and what they want to do next. Our end-to-end platform for automation accelerates time-to-value with features such as a visual builder, powerful data extraction tools, and integrations to backend systems such as Salesforce, ServiceNow, and even legacy systems. It's easy to use and designed for engagement. It's the first truly intelligent platform for process automation that understands your needs and those of your customers.
Description
Webio are specialists at conversational AI for customer engagement.
Webio takes the hassle out of connecting with customers. Our conversational AI acts as the 'central intelligence center' and manages all elements of customer conversations.
Customers can connect in their channels at-will and connect with live agents without losing context. It doesn't matter if customers stick to one channel or switch channels during the conversation. Webio can handle everything.
Webio is intuitive. Our conversational AI platform uses machine learning, natural language understanding, and AI to identify customer intents and drive successful outcomes. Webio AI chatbots automate low-value interactions, allowing live agents to focus on high-value conversations and increasing productivity. It's loved by customers, agents, and the business.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Facebook Messenger
No
Jira Service Management
Yes
Salesforce
Yes
ServiceNow
Yes
Slack
Yes
SpiceX
Yes
Viber
No
WhatsApp
No
Integrations
Facebook Messenger
Yes
Jira Service Management
No
Salesforce
No
ServiceNow
No
Slack
No
SpiceX
No
Viber
Yes
WhatsApp
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Ushur
Founded
2014
Country
United States
Website
ushur.com
Vendor Details
Company Name
Webio
Founded
2016
Country
Ireland
Website
www.webio.com
Product Features
Conversational AI
Code-free Development
Yes
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
Yes
Omni-Channel
Yes
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
Yes
Speech Synthesis
No
Virtual Assistant
No
Product Features
Conversational AI
Code-free Development
Yes
Contextual Guidance
Yes
For Developers
No
Intent Recognition
Yes
Multi-Languages
No
Omni-Channel
Yes
On-Screen Chats
Yes
Pre-configured Bot
Yes
Reusable Components
Yes
Sentiment Analysis
Yes
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
Yes
Customer Communications Management
Batch Communications
Yes
Chat / Messaging
Yes
Content Management
Yes
Email Distribution
No
Interactive Content
Yes
Multi-Channel Communications
Yes
On-Demand Communications
Yes
Personalization
Yes
Print Management
No
Template Management
Yes
Video Content
No
Customer Engagement
Analytics
Yes
Churn Management
No
Communication Management
Yes
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
Yes
Video Content
No
Debt Collection
Agency Management
No
Auto Dialer
No
Automated Notices
Yes
Callback Scheduling
No
Client Management
No
Commission Management
No
Compliance Management
No
Contact Management
Yes
Credit Bureau Reporting
No
In-House Collections
No
Payment Plans
No
Transaction Management
No