Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Our platform transforms employee feedback into actionable insights, allowing you to gain a deep understanding of your workforce's thoughts, emotions, and behaviors. By applying our neuroscience model, we link the comprehensive employee experience to essential factors that influence happiness and engagement throughout your organization. Leverage over 10 million data points from around the world to enhance your people strategy effectively. Evaluate the full spectrum of employee experiences through our Neuroscience-based Pre-Built Surveys. Utilize advanced neuroscience-driven machine learning and sentiment analysis to comprehend data in real time. Furthermore, effortlessly distribute online reports to your teams in various formats, including slides, spreadsheets, and PDFs, fostering collaboration and informed decision-making. Ultimately, this streamlined approach empowers organizations to cultivate a more engaged and productive workforce.
Description
The Verint Engagement Data Hub enables your contact center, branches, and online platforms to evolve into a highly efficient, data-oriented organization. Behavioral data accumulated during customer interactions is categorized as engagement data, encompassing everything from transcripts and recordings of conversations to surveys and customer feedback on their experiences. Additionally, it includes operational metrics related to each interaction, such as handle time, hold time, and quality scores. Engagement data can vary widely, covering metrics like average handle times as well as insights into customer sentiment and employee feedback. This wealth of information is vital for your organization, yet it frequently resides in isolated silos. To unlock the potential of this data for immediate, informed decision-making, it is crucial to establish connections between these disparate sources. By integrating these data streams, you can gain a comprehensive view of customer interactions and enhance overall operational efficiency.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
$145.00/month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
The Happiness Index
Website
thehappinessindex.com
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
www.verint.com/engagement-data/
Product Features
Employee Engagement
Benchmarking
No
Cultural Alignment
No
Employee Awards
No
Employee Guides
No
Employee Recognition
No
Feedback Management
No
Goal Management
No
Health & Wellness Programs
No
Performance Management
No
Pulse Surveys
No