Medallia Concierge Description
Medallia Concierge, formerly Zingle, is an intelligent text-based and in-app messaging system that enhances, personalizes and elevates the customer and employee experience and builds loyalty. Build brand loyalty by delighting customers with personalized engagement. AI-powered personalized promotions can drive sales. Discover meaningful insights to increase efficiency.
Use personalized two-way messages to build customer loyalty. This will allow you to address customer needs and wants in real-time. Communicate with your customers and solicit their feedback across all channels, from SMS to webchat to Facebook Messenger or other apps, wherever they are. Identify opportunities to improve the experience as it unfolds. Connect this data directly to the most popular CRM solutions and customer service tools. With Medallia’s advanced segmentation capability, customer data can also be used to design services that are brand-differentiated for each customer segment.
Medallia Concierge Alternatives
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-User-friendly interface with drag-and-drop conversation builder and pre-built templates.
-Out-of-the-box Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering, to better understand the context of each conversation in natural language.
-Retrieval-augmented generation (RAG) for accurate, contextual, and up-to-date conversational answers around the clock, grounded in your company's knowledge base.
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Pricing
Pricing Starts At:
$179 per month
Pricing Information:
Contact us for pricing
Free Trial:
Yes
Integrations
Company Details
Company:
Medallia
Year Founded:
2001
Headquarters:
United States
Website:
www.medallia.com/products/concierge/
Media
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Product Details
Platforms
Web-Based
iPhone App
iPad App
Android App
Types of Training
Training Docs
Live Training (Online)
In Person
Customer Support
Online Support
Medallia Concierge Features and Options
SMS Marketing Software
2-Way Messaging
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Reporting/Analytics
Scheduled Messaging
Shortcodes
Customer Experience Software
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Conversational Marketing Platform
Audience Segmentation
Group Messaging
Human Handover
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Hospitality Property Management Software
Maintenance Management
Marketing Automation
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