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Average Ratings 2 Ratings

Total
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features
design
support

Description

TeleCMI is an integrated communication and collaboration platform that is designed to improve business connectivity and streamline interactions with customers. SMS users can collaborate in real-time and make and receive calls of high quality. Integration with popular CRM software ensures seamless synchronization, enabling efficient and personalized customer service. TeleCMI prioritizes security by encrypting calls and messages. Its reliability and excellent call-quality ensure uninterrupted communication. TeleCMI empowers businesses with exceptional customer experience, facilitating effective collaboration and driving productivity.

Description

Tryvium is an Experience Orchestration platform that helps enterprises transform customer and employee experiences through intelligent AI agent orchestration. The platform supports a wide range of enterprise use cases across customer service, IT service management, HR, healthcare, financial services, retail, and other industries where complex service operations demand speed, accuracy, and governance. Built on leading cloud ecosystems, Tryvium works on Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP), enabling organizations to deploy AI agent orchestration within their preferred cloud environment. Our ecosystem is strengthened by strategic partnerships with Microsoft and Amazon, along with collaborations with leading global technology and consulting organizations, including TCS, Wipro, Technossus, and other enterprise IT leaders, helping customers accelerate AI adoption at scale.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

No images available

Integrations

Salesforce Yes 
BMC Helix ITSM No 
Cherwell Software No 
ConverSense No 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
LifeLinkr Yes 
Meritto Yes 
Microsoft Teams No 
NeoDove Yes 
Pipedrive Yes 
Rsoft CRM Yes 
Sell.Do Yes 
ServiceNow No 
Skype No 
Vitrify IVF Software Yes 
Zendesk No 
Zoho CRM Yes 

Integrations

Salesforce Yes 
BMC Helix ITSM Yes 
Cherwell Software Yes 
ConverSense Yes 
HubSpot CRM No 
HubSpot Customer Platform No 
LifeLinkr No 
Meritto No 
Microsoft Teams Yes 
NeoDove No 
Pipedrive No 
Rsoft CRM No 
Sell.Do No 
ServiceNow Yes 
Skype Yes 
Vitrify IVF Software No 
Zendesk Yes 
Zoho CRM No 

Pricing Details

$0
Business Voice Basic Plan
$0
Minimum 1 User

Business Voice Premium Plan
$15 yearly, $20 If Billed Monthly
Minimum 1 User

Business Voice Enterprise Plan
Per User/Month
$25 yearly, $30 If Billed Monthly
Minimum 2 Users

Contact Center Premium Plan
$30 Per User/Month
$40 If Billed Monthly
Minimum 4 Users

Contact Center Enterprise Plan
$40 Per User/Month
$50 If Billed Monthly
Minimum 4 Users
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

TeleCMI Technologies

Founded

2016

Country

India

Website

www.telecmi.com

Vendor Details

Company Name

Tryvium

Founded

2020

Country

United States

Website

www.tryvium.ai/

Product Features

Auto Dialer

Call Center Management Yes 
Call Recording Yes 
Call Reporting Yes 
Call Scripting Yes 
Lead Management Yes 
Power Dialer No 
Predictive Dialer No 
Preview Dialer No 
Progressive Dialer No 
Surveys No 

Business Phone Systems

Call Logging Yes 
Call Monitoring Yes 
Call Recording Yes 
Call Routing Yes 
Employee Directory No 
IVR / Voice Recognition Yes 
Mobile Access Yes 
Virtual Call Center Yes 
Web Conferencing No 

Business VoIP

Call Parking Yes 
Call Recording Yes 
Contact Management Yes 
Encryption No 
IVR / Voice Recognition Yes 
Ring Groups No 
SIP Trunking No 
Unified Communications No 
Voice Quality Enhancement No 

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Cloud PBX

Call Recording No 
Call Routing No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Virtual Extensions No 
Web Conferencing No 

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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