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features
design
support

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Write a Review

Description

TeleCMI is an integrated communication and collaboration platform that is designed to improve business connectivity and streamline interactions with customers. SMS users can collaborate in real-time and make and receive calls of high quality. Integration with popular CRM software ensures seamless synchronization, enabling efficient and personalized customer service. TeleCMI prioritizes security by encrypting calls and messages. Its reliability and excellent call-quality ensure uninterrupted communication. TeleCMI empowers businesses with exceptional customer experience, facilitating effective collaboration and driving productivity.

Description

Voiso, a cloud-based contact centre solution, allows you to easily set up, scale and manage your contact center, while improving customer experience and business metrics. Contact center capabilities include local calling experience, smart auto dialers, AI-powered voice recognition, agent management features and omnichannel support. Voiso combines it with pre-integrated integrations with major CRM/helpdesk systems. Voiso helps you scale your communications, reach customers even in highly regulated countries, and expand your business internationally.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Pipedrive Yes 
Salesforce Yes 
Zoho CRM Yes 
Bitrix24 No 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
LifeLinkr Yes 
Meritto Yes 
Microsoft Dynamics 365 No 
NeoDove Yes 
Outdoo AI No 
Proftit CRM No 
Rsoft CRM Yes 
Sell.Do Yes 
Sugar Sell No 
UTIP No 
Vitrify IVF Software Yes 
Zendesk No 

Integrations

Pipedrive Yes 
Salesforce Yes 
Zoho CRM Yes 
Bitrix24 Yes 
HubSpot CRM No 
HubSpot Customer Platform No 
LifeLinkr No 
Meritto No 
Microsoft Dynamics 365 Yes 
NeoDove No 
Outdoo AI Yes 
Proftit CRM Yes 
Rsoft CRM No 
Sell.Do No 
Sugar Sell Yes 
UTIP Yes 
Vitrify IVF Software No 
Zendesk Yes 

Pricing Details

$0
Business Voice Basic Plan
$0
Minimum 1 User

Business Voice Premium Plan
$15 yearly, $20 If Billed Monthly
Minimum 1 User

Business Voice Enterprise Plan
Per User/Month
$25 yearly, $30 If Billed Monthly
Minimum 2 Users

Contact Center Premium Plan
$30 Per User/Month
$40 If Billed Monthly
Minimum 4 Users

Contact Center Enterprise Plan
$40 Per User/Month
$50 If Billed Monthly
Minimum 4 Users
Free Trial Yes 
Free Version No 

Pricing Details

$49 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

TeleCMI Technologies

Founded

2016

Country

India

Website

www.telecmi.com

Vendor Details

Company Name

Voiso

Founded

2016

Country

Singapore

Website

voiso.com

Product Features

Auto Dialer

Call Center Management Yes 
Call Recording Yes 
Call Reporting Yes 
Call Scripting Yes 
Lead Management Yes 
Power Dialer No 
Predictive Dialer No 
Preview Dialer No 
Progressive Dialer No 
Surveys No 

Business Phone Systems

Call Logging Yes 
Call Monitoring Yes 
Call Recording Yes 
Call Routing Yes 
Employee Directory No 
IVR / Voice Recognition Yes 
Mobile Access Yes 
Virtual Call Center Yes 
Web Conferencing No 

Business VoIP

Call Parking Yes 
Call Recording Yes 
Contact Management Yes 
Encryption No 
IVR / Voice Recognition Yes 
Ring Groups No 
SIP Trunking No 
Unified Communications No 
Voice Quality Enhancement No 

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Cloud PBX

Call Recording No 
Call Routing No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Virtual Extensions No 
Web Conferencing No 

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

Product Features

Auto Dialer

Call Center Management Yes 
Call Recording Yes 
Call Reporting Yes 
Call Scripting Yes 
Lead Management Yes 
Power Dialer Yes 
Predictive Dialer Yes 
Preview Dialer No 
Progressive Dialer Yes 
Surveys Yes 

Business VoIP

Call Parking No 
Call Recording Yes 
Contact Management Yes 
Encryption Yes 
IVR / Voice Recognition Yes 
Ring Groups No 
SIP Trunking Yes 
Unified Communications No 
Voice Quality Enhancement Yes 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management Yes 
Email Management Yes 
Knowledge Base Yes 
Live Chat No 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration Yes 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management Yes 

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts No 
Phone Key Input No 
Survey Management Yes 
Text to Speech Yes 
Voice Customization Yes 
Voice Mail Yes 

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling No 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance No 
FTC Compliance No 
Lead Capture Yes 
Lead Management Yes 

Telemarketing

Auto Dialer Yes 
CRM Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Call Scripting Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Lead Distribution Yes 
Outbound Call Center Yes 

Telephony

Auto-Dialer Yes 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer Yes 
Telemarketing Management Yes 
VoIP Yes 
Voice & Data Integration Yes 

Alternatives

Alternatives

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