Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
SmileCRM is a cloud-based platform tailored for enhancing telemarketing activities. By utilizing SmileCRM, users can achieve a remarkable 100% increase in call rates and a significant 70% decrease in administrative burdens. You can sit back with a cup of coffee while reviewing your operations through our standard reporting features. With users accessing SmileCRM from various countries including the UK, Germany, France, Spain, Costa Rica, Italy, and the USA, it begs the question: why not embark on your own SmileCRM journey? The application boasts a contemporary interface that provides a refined experience for all users. This effectiveness is demonstrated by operators becoming productive within just an hour of logging in. Establishing and maintaining client trust is fundamental; it requires more than mere charm—actions that foster trust in your brand are essential. SmileCRM facilitates this by enabling automatic lead distribution, sending text notifications to clients' mobiles, granting clients access to view call logs, and even automating report deliveries to them, thereby enhancing transparency and communication. In this way, SmileCRM not only streamlines operations but also strengthens client relationships.
Description
Trakdesk offers a highly customizable customer support software and helpdesk solution designed to equip businesses with all the essential tools needed to deliver outstanding customer service and foster customer satisfaction. The inception of Trakdesk stemmed from the realization that the existing customer support software market had become stagnant, leaving us frustrated with the options available. We found the current offerings to be not only slow and outdated but also lacking in user-friendly features and intuitive interfaces. This inadequacy forced customer service representatives to juggle multiple applications just to handle a single task, leading to increased frustration for both agents and customers alike. Consequently, customers often walk away feeling dissatisfied with their interactions. Effective ticket management is crucial in any ticketing system, as it directly influences the overall customer experience. By streamlining support processes, Trakdesk aims to enhance both agent productivity and customer happiness.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$1.33 one-time payment
Free Trial
Yes
Free Version
No
Pricing Details
$11.99 per user per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
1st Consulting
Founded
2017
Country
United Kingdom
Website
www.smilecrm.co.uk
Vendor Details
Company Name
Trakdesk
Founded
2016
Country
United States
Website
Trakdesk.com
Product Features
Telemarketing
Auto Dialer
No
CRM
Yes
Call Logging
No
Call Recording
No
Call Routing
No
Call Scripting
Yes
IVR / Voice Recognition
No
Inbound Call Center
No
Lead Distribution
Yes
Outbound Call Center
Yes
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes