Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
SimpleVoIP offers an innovative AI-driven phone answering service tailored for small businesses. Rather than spending $22–27 per hour on a call-center representative, you can have five dedicated AI agents available 24/7 for just $99 a month, without any setup fees and with a complimentary 30-day trial to get started.
The AI is capable of managing incoming calls in fluent, unaccented English and Spanish, as well as in 20 additional languages, engaging with callers in a natural manner. It quickly assimilates information about your business from your website and manuals, successfully addressing 50–90% of inquiries immediately. If a call presents a question it cannot answer, it seamlessly connects the caller to a human agent, eliminating hold music for straightforward queries and optimizing agent time.
What sets this service apart is its capacity to learn continuously. When a call is redirected to a human agent, the system analyzes how your top employees tackle complex questions, focusing on aspects such as tone, reasoning, and de-escalation techniques, and subsequently incorporates this knowledge into its database, enhancing its performance over time. Additionally, you receive a printed transcript of each call for your records.
Setting up the service is straightforward: simply utilize the US phone number provided or redirect your existing phone number to get started. With this efficient solution, small businesses can enhance their customer service without breaking the bank.
Description
Yelp Host is an innovative AI-driven phone assistant designed specifically for restaurants, ensuring that every customer call is addressed efficiently by managing incoming inquiries 24/7. This platform is capable of responding to guest questions, scheduling and altering reservations, providing real-time updates on wait times, blocking unwanted spam calls, collecting special requests, and sending follow-up messages with menus or relevant links, all autonomously without the need for human intervention. Equipped with a robust foundation of restaurant-specific knowledge, the system seamlessly integrates with the establishment's operational processes, offering continuous support even when staff members are busy, unavailable, or off-site. By utilizing Yelp Host, restaurants can significantly enhance the customer experience through quick and precise phone responses, minimize missed opportunities, optimize reservation processes, and allow team members to concentrate more on providing excellent service rather than managing phone inquiries. Ultimately, this technology not only improves operational efficiency but also fosters greater customer satisfaction and loyalty.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Apple Maps
No
Google Cloud Search
No
Yelp
No
Yelp Guest Manager
No
Integrations
Apple Maps
Yes
Google Cloud Search
Yes
Yelp
Yes
Yelp Guest Manager
Yes
Pricing Details
$99 per month
Free Trial
Yes
Free Version
No
Pricing Details
$129 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Novatrope, Inc.
Founded
1986
Country
United States
Website
simplevoip.dev
Vendor Details
Company Name
Yelp
Founded
2004
Country
United States
Website
business.yelp.com/restaurants/products/yelp-host/