Numa is the AI Customer Operations System built for dealerships that are tired of losing revenue and customers to broken processes. Every day, service calls go unanswered, advisors spend their time fielding "where's my car?" instead of selling work, and managers only find out about unhappy customers after the bad review is already posted. Numa fixes this at the infrastructure level that can follow-up with your customers automatically and give visibility into customer satisfaction to your advisors, reps, and managers. Operator answers and routes every inbound call so nothing goes dark. Status Updates proactively reaches out to customers so advisors stop drowning in callbacks. Voice AI books appointments automatically so customers never wait. LiveCSI flags heat cases in real time so managers can intervene before a CSI score takes the hit. Opportunities can proactively reach out on declined services, open recalls, and equity moments. And it all runs through one unified system: one inbox, one shared context. The result: recovered revenue, freed-up advisors, and a customer experience that increases CSI and builds loyalty.
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Modernizing communication for your business, our service connects your business number seamlessly with your employees' phones. With an array of incredible features, callers can navigate through a dial menu voiced by professional actors, allowing them to make purchases, listen to MP3s, or reach specific staff members with ease. You can conveniently make and receive calls using your number across various devices without the caller being aware of the multiple lines. Employees benefit from hidden in-house menus, can transfer calls, and send voicemails directly to their email, all through an intuitive dialpad. Implementing these business functionalities requires no additional software or hardware, making it hassle-free. Your dialpad becomes a vibrant tool, enabling the effortless transfer of your business or personal number at the touch of a button. Choose from an array of contemporary voice features tailored for your business or personal line, and we'll handle the activation on your existing phone without any effort on your part. Our commitment is to adapt your number to your evolving needs whenever you desire.
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Upfirst
Upfirst is a small business answering service powered by AI. It works like a virtual assistant, answering calls and gathering information when you are unavailable.
Upfirst allows you to:
- Have your business calls answered professionally by forwarding them to a professional
- Increase your agent's expertise by adding FAQs, office hours, company policies and other relevant information
Receive conversation summaries by text or email
- Take calls, collect information about leads, and route them to the appropriate team members
You can customize your Upfirst agent's voice, greeting and instructions.
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Answering AI
Answering AI is an innovative call-answering solution powered by artificial intelligence, designed to provide round-the-clock support for your phone calls, guaranteeing that your customers receive prompt assistance at any time. Establishing your virtual receptionist is an easy process: you simply need to outline your preferences for call management, much like crafting a prompt for ChatGPT. The system is designed to integrate flawlessly with your current phone systems, calendars, and call forwarding configurations, allowing the AI to handle appointment scheduling, direct intricate questions to your staff, and keep everything synchronized across various platforms. Answering AI is suitable for a wide range of sectors, including small enterprises, legal practices, e-commerce businesses, healthcare providers, creative firms, software as a service (SaaS) organizations, and teams working remotely. Among its standout features is a customizable smart call button for your website that adjusts based on visitor interactions, context-aware intelligence that personalizes discussions according to the caller's activity on your site, and intelligent call routing that assesses when to address inquiries or connect callers with human specialists. This comprehensive approach not only enhances customer experience but also streamlines communication across all business functions.
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