Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Salesforce Agentforce Energy & Utilities is a purpose-built CRM platform tailored to the evolving needs of energy providers and utility companies. It centralizes customer, billing, asset, and operational data into a unified system. AI-powered automation enhances contact center performance with intelligent chat, digital self-service, and multi-channel engagement. Sales teams benefit from industry-specific configure, price, and quote capabilities designed for complex energy products and services. Order management and guided selling streamline customer acquisition and retention processes. The platform includes a comprehensive industry data model that supports both regulated and competitive markets. Clean energy program management tools help utilities track conservation initiatives and sustainability efforts. Field service and asset management features optimize workforce productivity and operational costs. Integration with Data 360, Tableau, MuleSoft, and business intelligence tools enhances analytics and decision-making. Agentforce Energy & Utilities empowers organizations to modernize operations, improve customer satisfaction, and accelerate digital transformation.
Description
In the current landscape of business challenges, where there is a heightened expectation for technology systems to enhance efficiency, security, and performance, utility organizations must adopt the most effective solutions available. At Able Software Company, we are devoted to equipping our clients with cutting-edge technology and solutions that empower them to achieve or surpass their organizational objectives. We are excited to unveil our latest advancement, Utility Star Enterprise, which builds upon over ten years of expertise in the utility and tech sectors. This system integrates state-of-the-art web technology with the proven strengths of our Utility Star Platinum platform. Utility Star Enterprise signifies the apex of innovation, delivering exceptional performance, security, reliability, and economic value, ensuring that organizations can thrive in a competitive environment. With this new offering, we aim to redefine the standards of excellence in utility management systems.
API Access
Has API
No
API Access
Has API
No
Integrations
CloudHub
Yes
DocuSend
No
Salesforce
Yes
Salesforce Data 360
Yes
Slack
Yes
Tableau
Yes
Integrations
CloudHub
No
DocuSend
Yes
Salesforce
No
Salesforce Data 360
No
Slack
No
Tableau
No
Pricing Details
$275 per month
Free Trial
Yes
Free Version
No
Pricing Details
$1000.00/one-time/user
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/energy-utilities/cloud/
Vendor Details
Company Name
Able Software
Founded
1995
Country
United States
Website
able-soft.com/use/
Product Features
Product Features
Utility Billing
ACH Payment Processing
Yes
Account Management
Yes
Billing & Invoicing
Yes
Cable
No
Collections Management
Yes
Customer Management
Yes
Electricity
No
Meter Management
Yes
Metered Billing
Yes
Move In / Move Out
No
Natural Gas
No
Non-Metered Billing
Yes
Online Payment Processing
Yes
Penalty / Cut-Off Processing
Yes
Rate Management
Yes
Service Call Management
No
Trash
No
Water
Yes
Work Order Management
Yes