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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The software that offers the most favorable cost-benefit ratio for producing SDTM/SEND datasets and define.xml is now available! SDTM-ETLTM is recognized as the most cost-effective and high-value software solution in the industry for the creation of SDTM and SEND datasets. It only requires that your EDC system can export clinical data in the CDISC ODM format, which is a standard feature in most EDC systems. Notably, SDTM-ETL operates completely without SAS®, meaning you do not have to invest in a costly SAS® license or any other statistical software. This tool features an exceptionally intuitive graphical user interface that allows users to create most mappings through simple drag-and-drop actions or mouse clicks. Additionally, the define.xml (versions 2.0 or 2.1) is automatically generated, and details can be input using smart wizards, eliminating the need for tedious XML editing or complicated Excel spreadsheets. Numerous CROs and service providers have already embraced SDTM-ETL for their regulatory submission preparations, making it a preferred choice in the market. This innovation is transforming the landscape of clinical data management and streamlining the submission process for many organizations.

Description

Trakdesk offers a highly customizable customer support software and helpdesk solution designed to equip businesses with all the essential tools needed to deliver outstanding customer service and foster customer satisfaction. The inception of Trakdesk stemmed from the realization that the existing customer support software market had become stagnant, leaving us frustrated with the options available. We found the current offerings to be not only slow and outdated but also lacking in user-friendly features and intuitive interfaces. This inadequacy forced customer service representatives to juggle multiple applications just to handle a single task, leading to increased frustration for both agents and customers alike. Consequently, customers often walk away feeling dissatisfied with their interactions. Effective ticket management is crucial in any ticketing system, as it directly influences the overall customer experience. By streamlining support processes, Trakdesk aims to enhance both agent productivity and customer happiness.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft Excel Yes 

Integrations

Microsoft Excel No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$11.99 per user per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

XML4Pharma

Country

Austria

Website

www.xml4pharma.com/SDTM-ETL/

Vendor Details

Company Name

Trakdesk

Founded

2016

Country

United States

Website

Trakdesk.com

Product Features

ETL

Data Analysis No 
Data Filtering No 
Data Quality Control No 
Job Scheduling No 
Match & Merge Yes 
Metadata Management Yes 
Non-Relational Transformations No 
Version Control No 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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