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Description
Oversee, document, and evaluate the requirements of employees from various departments within the organization from a corporate standpoint. Address the needs of clientele across multiple communication platforms. Automatically relay customer inquiries to the appropriate departments or individuals. In your everyday operations, you can establish teams within Seasy and designate specific roles to each based on their areas of expertise. Keep yourself updated and aware through email notifications. Design email alerts to ensure that your clients or agents are aware of significant upcoming events, enhancing overall communication and engagement. Additionally, this system streamlines collaboration and fosters a proactive approach to meeting both employee and customer needs.
Description
SupportBee's ticketing system is designed to help teams effectively manage, prioritize, and collaborate on customer support inquiries. Functioning similarly to an email platform, SupportBee's shared inbox keeps your interactions with customers seamless and discreet, preserving the personal nature of email communication. In contrast to a conventional email inbox, our system provides a smooth collaborative experience by allowing the assignment of tickets to specific agents and teams, ensuring accountability and preventing any issues from being overlooked. Additionally, our integrated knowledge base tool, KBee, empowers customers to find solutions independently, reducing the need for direct support requests. This feature is perfectly aligned with our Shared Inbox, allowing your team to quickly reference and share links to pertinent support articles while engaging with customers. Furthermore, this setup enhances the overall efficiency of customer service operations, ultimately leading to higher satisfaction rates.
API Access
Has API
API Access
Has API
Integrations
Aritic PinPoint
Asana
Basecamp
CA Flowdock
ClickUp
Customer.io
Desktop.com
GitHub
Insightly
Integry
Integrations
Aritic PinPoint
Asana
Basecamp
CA Flowdock
ClickUp
Customer.io
Desktop.com
GitHub
Insightly
Integry
Pricing Details
$29.99 per month
Free Trial
Free Version
Pricing Details
$49 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
S-easy
Founded
2015
Country
Turkey
Website
s-easydesk.com
Vendor Details
Company Name
SupportBee
Founded
2011
Country
United States
Website
supportbee.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
