Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
A significant 91% of employees are willing to compromise security in favor of maintaining business continuity. RealTyme provides a secure platform for collaboration, ensuring that you retain full control over your data. It enables you to protect and manage your most confidential discussions within exclusive, members-only private circles. Users can configure all content to automatically delete either on command or after it has been viewed, leaving no traces or data stored on RealTyme's servers. You can efficiently oversee your team in real-time, facilitating essential resilient communications that keep operations flowing smoothly. By minimizing unnecessary emails, you can enhance productivity and support secure collaboration across decentralized teams. With prioritized notifications, regaining focus becomes easier. Every file and message is safeguarded with end-to-end encryption, offering lifespan options and complete data sovereignty. This platform serves as an excellent on-premises substitute for Skype for Business. Streamline internal communications, elevate engagement, and keep all employees informed through real-time messaging, calls, and meetings, accessible from any device and network, ensuring that collaboration is both effective and secure. Embrace a new era of communication where security and efficiency go hand in hand.
Description
Introducing a revolutionary AI solution that enhances customer service ticket handling far beyond the capabilities of traditional agents. Transform your retail experience with Tymely, which seamlessly integrates with your existing systems and employs Generative AI to autonomously manage intricate customer service requests via email and chat, including processing refunds and exchanges or applying discounts, just as human agents would. Every AI-generated response is thoroughly verified in real-time by Tymely’s team of experts, ensuring an accuracy that surpasses human performance, all while maintaining the cost-effectiveness and speed of AI available around the clock. Our team of native English-speaking customer service professionals not only validate each response but also infuse a personal touch, delivering the compassionate and high-quality support that your customers desire. Delight your customers with prompt, 24/7 service, and benefit from an impressive average First Resolution Time of just 20 minutes. This innovative approach represents a significant leap forward in customer service efficiency and satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
AfterShip
No
ChannelApe
No
Freshdesk
No
Gorgias
No
Happy Returns
No
Magento
No
Manhattan SCALE
No
Oracle Service
No
Salesforce
No
Shopify
No
Integrations
AfterShip
Yes
ChannelApe
Yes
Freshdesk
Yes
Gorgias
Yes
Happy Returns
Yes
Magento
Yes
Manhattan SCALE
Yes
Oracle Service
Yes
Salesforce
Yes
Shopify
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$1.50 / resolution
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
RealTyme
Founded
2007
Country
Switzerland
Website
www.realtyme.com
Vendor Details
Company Name
Tymely
Founded
2020
Country
United States
Website
www.tymely.ai/
Product Features
Collaboration
Brainstorming
No
Calendar Management
No
Chat / Messaging
No
Contact Management
Yes
Content Management
Yes
Document Management
Yes
Project Management
No
Real Time Editing
No
Task Management
Yes
Version Control
Yes
Video Conferencing
Yes
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No