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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

A significant 91% of employees are willing to compromise security in favor of maintaining business continuity. RealTyme provides a secure platform for collaboration, ensuring that you retain full control over your data. It enables you to protect and manage your most confidential discussions within exclusive, members-only private circles. Users can configure all content to automatically delete either on command or after it has been viewed, leaving no traces or data stored on RealTyme's servers. You can efficiently oversee your team in real-time, facilitating essential resilient communications that keep operations flowing smoothly. By minimizing unnecessary emails, you can enhance productivity and support secure collaboration across decentralized teams. With prioritized notifications, regaining focus becomes easier. Every file and message is safeguarded with end-to-end encryption, offering lifespan options and complete data sovereignty. This platform serves as an excellent on-premises substitute for Skype for Business. Streamline internal communications, elevate engagement, and keep all employees informed through real-time messaging, calls, and meetings, accessible from any device and network, ensuring that collaboration is both effective and secure. Embrace a new era of communication where security and efficiency go hand in hand.

Description

Introducing a revolutionary AI solution that enhances customer service ticket handling far beyond the capabilities of traditional agents. Transform your retail experience with Tymely, which seamlessly integrates with your existing systems and employs Generative AI to autonomously manage intricate customer service requests via email and chat, including processing refunds and exchanges or applying discounts, just as human agents would. Every AI-generated response is thoroughly verified in real-time by Tymely’s team of experts, ensuring an accuracy that surpasses human performance, all while maintaining the cost-effectiveness and speed of AI available around the clock. Our team of native English-speaking customer service professionals not only validate each response but also infuse a personal touch, delivering the compassionate and high-quality support that your customers desire. Delight your customers with prompt, 24/7 service, and benefit from an impressive average First Resolution Time of just 20 minutes. This innovative approach represents a significant leap forward in customer service efficiency and satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AfterShip No 
ChannelApe No 
Freshdesk No 
Gorgias No 
Happy Returns No 
Magento No 
Manhattan SCALE No 
Oracle Service No 
Salesforce No 
Shopify No 
Zendesk No 

Integrations

AfterShip Yes 
ChannelApe Yes 
Freshdesk Yes 
Gorgias Yes 
Happy Returns Yes 
Magento Yes 
Manhattan SCALE Yes 
Oracle Service Yes 
Salesforce Yes 
Shopify Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$1.50 / resolution
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

RealTyme

Founded

2007

Country

Switzerland

Website

www.realtyme.com

Vendor Details

Company Name

Tymely

Founded

2020

Country

United States

Website

www.tymely.ai/

Product Features

Collaboration

Brainstorming No 
Calendar Management No 
Chat / Messaging No 
Contact Management Yes 
Content Management Yes 
Document Management Yes 
Project Management No 
Real Time Editing No 
Task Management Yes 
Version Control Yes 
Video Conferencing Yes 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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