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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Paradialer functions as a cloud-based parallel dialing solution designed specifically for business-to-business sales teams, sales development representatives, outbound agencies, and other organizations that conduct prospecting calls. The system initiates multiple calls simultaneously and connects agents to the first prospect that picks up, while efficiently screening out voicemails. Users have the capability to categorize their contact lists into targeted campaigns, adhere to tailored in-call scripts for various openings and objections, and effortlessly continue a session from where it left off. The platform meticulously records call outcomes, durations, notes, and, if enabled, voice recordings, while showcasing campaign metrics such as total calls made, connections established, and appointments scheduled. Additionally, it offers integrations with CRM systems, automations related to calls, transcripts, and dedicated workspaces for agencies managing distinct client campaigns. Paradialer operates on a subscription basis, providing one primary seat with options for adding extra seats for additional representatives. This flexibility makes it an ideal tool for teams aiming to enhance their prospecting efficiency and effectiveness.

Description

The SpitFire Enterprise Predictive Dialer is a comprehensive software solution designed for managing blended inbound and outbound call center operations, featuring an unlimited number of lines and an intuitive interface that is both user-friendly and cost-effective. This robust enterprise system includes six distinct dialer modes: Predictive Dialer, Fixed Rate Dialer, Quick Connect Dialer, Preview Dialer, Manual Dialer, and Click to Dial. With a pre-loaded database of phone numbers, SEP efficiently initiates outbound calls and seamlessly connects answered calls to available agents, optimizing performance. Furthermore, the system meticulously tracks call center activity and call durations, dynamically adjusting the dialing rate to reduce idle time for agents, thereby enhancing productivity and overall efficiency in call management. Such features make the SEP an invaluable tool for any organization looking to streamline its calling processes and maximize agent utilization.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Pipedrive Yes 
Act! No 
HubSpot CRM Yes 
Salesforce Yes 
Zoho CRM No 

Integrations

Pipedrive Yes 
Act! Yes 
HubSpot CRM No 
Salesforce No 
Zoho CRM Yes 

Pricing Details

$199/month
$199/month for the primary seat and $99/month per additional rep seat. Prices exclude VAT. The monthly subscription has no commitment. The primary seat includes 1,500 minutes/month, and each additional seat adds 750 minutes/month. Additional calling credits are available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Paradialer

Website

paradialer.com

Vendor Details

Company Name

OPC Marketing

Founded

2001

Country

United States

Website

www.spitfiredialers.com

Product Features

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition No 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance Yes 
FTC Compliance Yes 
Lead Capture Yes 
Lead Management Yes 

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