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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Pam serves as an innovative AI voice and customer experience solution specifically designed for automotive dealerships, efficiently managing both incoming and outgoing calls around the clock to schedule appointments, address common inquiries, qualify potential sales leads, and conduct follow-ups, thereby allowing staff to focus on more complex tasks. Acting as a virtual receptionist, Pam adeptly handles routine questions such as dealership hours and location, employs intelligent call routing or warm transfers, and seamlessly integrates with dealership systems to document conversations for future reference. Its AI-driven scheduling capability enables the platform to arrange service appointments in real time, aligning them with shop availability while matching customer concerns to relevant operation codes, and sending out confirmation texts to minimize no-show rates. On the sales front, Pam is equipped to present vehicle inventory, answer questions about features and options, and directly arrange test drives with prospective clients. Additionally, the Pam Console offers comprehensive insights into unresolved calls, call drop-offs, alerts, text communication logs, and revenue analytics related to both sales and service operations, ultimately enhancing dealership efficiency and customer satisfaction. Overall, Pam is a game-changer for dealerships seeking to optimize their customer engagement and internal processes.

Description

Comprehensive solutions tailored for your dealership's sales and service departments are crafted to attract and secure more clients. The Service Performance Package itself typically boosts customer pay revenue by an impressive average of $60,000. With XSellerator’s Communicator, you can engage with customers in the manner they prefer, whether through text or email. The platform offers mobile-friendly, visual reporting that dives deep into essential metrics, utilizing the renowned Microsoft Power BI engine for effective business management. XSellerator’s Sales Performance Pack enhances your sales workflows and elevates the customer experience throughout the entire new vehicle purchasing journey. This web-based solution is optimized for all devices, allowing dealerships to deliver tailored interactions for each online inquiry while simultaneously generating high-quality leads. The system also integrates chat and texting functionalities. Plus, you can stay informed about your customer's contract timelines and their current equity position seamlessly. Overall, these tools empower dealerships to maximize efficiency and customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

CDK Global Yes 
Dealer-FX Yes 
REDCap Yes 
Tekion Yes 
XRM Yes 
Xtime Yes 
eCredit Complete No 

Integrations

CDK Global No 
Dealer-FX No 
REDCap No 
Tekion No 
XRM No 
Xtime No 
eCredit Complete Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$1 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Pam

Founded

2023

Country

United States

Website

www.pamhq.com

Vendor Details

Company Name

Quorum Information Technologies

Founded

1996

Country

Canada

Website

www.quorumdms.com

Product Features

Auto Dealer

Accounting No 
Buy-Here-Pay-Here No 
Collections Management No 
Contact Database No 
Customer Database No 
Document Management No 
F&I Management No 
Financing Management No 
Form Printing No 
Inventory Management No 
Lease Management No 
New Car Dealer No 
New Car Lot No 
Online Inventory No 
Parts Management No 
Sales Management No 
Service Department No 
Used Car Lot No 
Website Integration No 

Product Features

Auto Dealer

Accounting Yes 
Buy-Here-Pay-Here No 
Collections Management No 
Contact Database Yes 
Customer Database Yes 
Document Management Yes 
F&I Management Yes 
Financing Management Yes 
Form Printing Yes 
Inventory Management Yes 
Lease Management Yes 
New Car Dealer Yes 
New Car Lot Yes 
Online Inventory No 
Parts Management Yes 
Sales Management Yes 
Service Department Yes 
Used Car Lot Yes 
Website Integration Yes 

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