Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Oki-Toki Cloud Contact Center is a one-stop solution for contact centres of any size or industry. It has everything a contact center needs to stay in the top 3 leaders.
Cloud Contact Center includes:
Low-Code allows you to launch any inbound, blended, or outbound project in a minimum amount of time.
- Share agents between teams, projects, and companies.
- Integration of Toll Free, Local, and Non-Geographic SIP Numbers.
- Handling missed phone calls with a Callback mode.
- A system for employee motivation that calculates bonuses and penalties automatically.
- Automated KPI Tracking, integrated with Speech Analytics and Evaluation Sheets.
- Dynamic scripts for conversations that standardize responses and automate triggers.
- Performance analysis for each agent, team and the entire Contact Center.
Other features that can be added to the CC are: chats, WFM (Web-based messaging), CRM, Dialer and voice broadcasts.
Description
Equipped with a tailored dashboard and engaging communication tools, you can effectively connect with the ideal prospects with remarkable precision. To satisfy the demands of businesses, our call center software suite incorporates cutting-edge technologies such as custom CRM, Predictive Dialing, Call Routing, Blending calls, IVR, and Voice Broadcasting. Since the inception of our call center dialer software, the Vert-Age Dialer has consistently propelled the industry towards a more efficient and productive landscape. The Vert-Age Call Center Software is technologically sophisticated, streamlining processes within call centers to enhance productivity. Designed to align with modern needs, the dialer software is crafted to fulfill the specific requirements of businesses. Additionally, the Vert-Age Dialer Software encompasses a variety of other advanced technologies, ensuring versatility. You also have the option to tailor the software program to fit your unique business demands, providing an adaptable solution for your operational needs. This customization capability allows businesses to thrive in a competitive market by optimizing their call center functionalities.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Bitrix24
Yes
Discord
Yes
Dropbox
Yes
Facebook
Yes
Facebook Groups
Yes
Facebook Messenger
Yes
FreeSWITCH
Yes
Gmail
Yes
Google Drive
Yes
Instagram
Yes
Integrations
Bitrix24
No
Discord
No
Dropbox
No
Facebook
No
Facebook Groups
No
Facebook Messenger
No
FreeSWITCH
No
Gmail
No
Google Drive
No
Instagram
No
Pricing Details
$30/user/month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Oki-Toki
Founded
2015
Country
United Kingdom
Website
www.oki-toki.cloud/
Vendor Details
Company Name
Xenottabyte Services
Country
India
Website
www.vert-age.com
Product Features
Auto Dialer
Call Center Management
No
Call Recording
No
Call Reporting
No
Call Scripting
No
Lead Management
No
Power Dialer
No
Predictive Dialer
No
Preview Dialer
No
Progressive Dialer
No
Surveys
No
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
Yes
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Product Features
Auto Dialer
Call Center Management
No
Call Recording
No
Call Reporting
No
Call Scripting
No
Lead Management
No
Power Dialer
No
Predictive Dialer
No
Preview Dialer
No
Progressive Dialer
No
Surveys
No