Average Ratings 0 Ratings
Average Ratings 23 Ratings
Description
Envision having a highly intelligent assistant that diligently tracks all feedback, encourages your team, and distills the most significant action items for your focus. Cutting-edge algorithms uncover underlying challenges on your behalf, presenting all findings in well-organized, prioritized to-do lists. Instant notifications will alert you if urgent matters arise, ensuring you can act more effectively than your competitors. Relax knowing that there’s always someone monitoring the key individuals. We’ve consolidated all feedback into a single KPI that clearly indicates what requires your attention and when. This streamlined approach makes it simpler than ever to share and discuss insights. Do you think this necessitates consulting services, a complex installation, or new systems? Rethink that! OMBEA Insights is designed to be user-friendly for organizations of any size, allowing everyone to benefit from humanized insights. You’ll be operational in just a few minutes, transforming how your team interacts with data and drives results. Plus, the ease of use means that even those unfamiliar with analytics can effectively harness its power.
Description
vtenext, the first and only All-In-One Customer Relationship Management (CRM) equipped with a BPMN engine and AI algorithms.
Avoid departmental silos. They are a productivity killer.
Holistic CRMs are a powerful tool that can improve the efficiency of every business area.
BPMN Engine
This is a natively-integrated tool that, through a graphical interface, allows to automate and digitize any type of business process. It avoids collaborators from doing tasks with low added-value and minimizes time loss and errors.
Artificial Intelligence
Integrated algorithms can make your organization more efficient and effective through:
- automatic tickets, leads classificators
Lead generation chatbot
Chatbot for internal and external support
OCR
vtenext automates marketing, pre-sales, sales, customer service, and project management.
API Access
Has API
No
API Access
Has API
No
Integrations
3CX
No
Google Calendar
No
HubSpot CRM
No
HubSpot Customer Platform
No
Jira Align
No
Magento
No
Mailchimp
No
Microsoft Exchange
No
PrestaShop
No
Salesforce
No
Integrations
3CX
Yes
Google Calendar
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Jira Align
Yes
Magento
Yes
Mailchimp
Yes
Microsoft Exchange
Yes
PrestaShop
Yes
Salesforce
Yes
Pricing Details
$35 per month
Free Trial
No
Free Version
No
Pricing Details
$24/month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
OMBEA
Founded
2011
Country
Sweden
Website
www.ombea.com
Vendor Details
Company Name
vtenext
Founded
2006
Country
Italy
Website
www.vtenext.com
Product Features
360 Degree Feedback
Dashboard
Yes
Feedback / Surveys
Yes
Progress Tracking
No
Question Library
No
Rater Selection
No
Self Service Portal
No
Supports External Reviewers
No
Complaint Management
Case Management
No
Complaint Classification
No
Corrective Actions (CAPA)
No
Customer Complaint Tracking
No
Feedback Management
Yes
Forms Management
No
Issue Tracking
Yes
Quality Assurance Management
Yes
Routing
No
Self Service Portal
No
Social Media Monitoring
No
Survey Management
Yes
Customer Engagement
Analytics
Yes
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
Yes
Gamification
No
Live Chat
No
Video Content
No
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
No
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
Yes
Sentiment Analysis
No
Survey Management
Yes
Text Analysis
No
Trend Analysis
No
Customer Satisfaction
360 Degree Feedback
No
Analytics
Yes
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
Yes
Survey Management
Yes
Employee Engagement
Benchmarking
No
Cultural Alignment
No
Employee Awards
No
Employee Guides
No
Employee Recognition
Yes
Feedback Management
Yes
Goal Management
Yes
Health & Wellness Programs
No
Performance Management
Yes
Pulse Surveys
Yes
Experience Management
Action Management
No
Analytics
Yes
Customer Segmentation
No
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
Yes
Sentiment Analysis
No
Survey Management
Yes
Text Analysis
No
Trend Analysis
No
Performance Management
360 Degree Feedback
No
Compensation Management
No
Custom Rating Scales
Yes
Customizable Templates
No
Individual Development Plans
No
On-going Performance Tracking
No
Peer Appraisals
No
Review Cycle Tracking
No
Self Service Portal
Yes
Self-Appraisals
Yes
Skills Assessments
No
Weighted Performance Measures
No
Talent Management
Career Development Planning
No
Compensation Management
No
Competency Management
No
Employee Lifecycle Management
No
Goal Setting / Tracking
No
Job Description Management
No
Onboarding
Yes
Performance Appraisal
Yes
Recruiting Management
No
Succession Planning
No
Training Management
No
Product Features
Business Process Management
Access Controls / Permissions
No
Alerts / Notifications
Yes
Business Process Automation
Yes
Business Rules Management
Yes
Collaboration
Yes
Process Change Tracking
Yes
Process Mapping
Yes
Process Modeling & Design
Yes
Visual Workflow Management
No
Collaboration
Brainstorming
Yes
Calendar Management
Yes
Chat / Messaging
Yes
Contact Management
Yes
Content Management
Yes
Document Management
Yes
Project Management
Yes
Real Time Editing
Yes
Task Management
Yes
Version Control
Yes
Video Conferencing
Yes
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
No
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
Yes
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
Yes
Call Reporting
Yes
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
Yes
Customer Service
Alerts / Escalation
Yes
Appointment Management
Yes
Call Center Management
Yes
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
Yes
Event Management
Attendee Management
Yes
Badge Management
Yes
Conferences / Conventions
Yes
Exhibit / Vendor Management
Yes
Gamification
Yes
Room Block Management
No
Social Media Promotion
Yes
Sponsorship Management
No
Surveys & Feedback
Yes
Ticketing
Yes
Volunteer Management
Yes
Weddings / Parties
No
Lead Management
Activity Tracking
Yes
Campaign Management
Yes
Lead Capture
Yes
Lead Distribution
Yes
Lead Nurturing
Yes
Lead Scoring
Yes
Lead Segmentation
Yes
Pipeline Management
Yes
Prospecting Tools
Yes
Source Tracking
Yes