Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Merge various legal entities into a unified central system that facilitates seamless transactions and comprehensive reporting. Enhance your understanding and stay informed about your performance through adaptable real-time reports that cover all your companies or business divisions. Optimize intercompany transactions by executing the entire procedure from start to finish within a singular database, allowing for the inclusion of multiple legal entities in a single transaction while ensuring accurate allocations and reporting. Address your organization's security requirements now and lay the groundwork for future expansion by overseeing individual user access based on entity and role specifications. Confidently accelerate your growth with a reliable security framework. Create a distinct organizational hierarchy while gaining clarity on the access privileges associated with each role. Centralize the management of security roles to eliminate discrepancies and reduce the likelihood of errors. Streamline the processing of intercompany transactions across various business units, ensuring efficiency and accuracy in every step of the process. Emphasizing automation will not only simplify tasks but also enhance the overall operational effectiveness of your organization.
Description
Spiraldesk is a comprehensive online helpdesk solution designed for businesses that operate under various brands, profit centers, locations, or product lines, effectively managing customer service and communication across these entities. Many organizations have multiple disconnected business units managed by the same leadership team, and Spiraldesk serves as a unified platform to oversee customer service operations for each unit, even when they follow distinct processes. Each business unit might utilize different applications, such as a CRM system, to streamline their operations. You can categorize your tickets by various criteria, including brands, products, companies, locations, or clients, all viewed in a consolidated interface. The platform allows you to create personalized filters for easy access through both the web and mobile app, while also enabling you to tag tickets by subject, content, customer, and more, ensuring quick retrieval with just a click. This flexibility enhances collaboration and ensures that all customer inquiries are addressed efficiently and effectively.
API Access
Has API
No
API Access
Has API
No
Integrations
Mekorma
Yes
Microsoft Dynamics 365 Business Central
Yes
Microsoft Dynamics GP
Yes
Vivid Reports
Yes
Integrations
Mekorma
No
Microsoft Dynamics 365 Business Central
No
Microsoft Dynamics GP
No
Vivid Reports
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$10 per user per month
Billed annually
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Binary Stream Software
Founded
1999
Country
Canada
Website
www.binarystream.com
Vendor Details
Company Name
Spiraldesk Holdings
Country
India
Website
www.spiraldesk.com
Product Features
MRP
Bills of Material
Yes
Compliance Management
No
Document Management
Yes
Forecasting
No
Formula Management
No
Inventory Management
Yes
Order Management
Yes
Process Manufacturing
No
Product Configurator
No
Production Scheduling
Yes
Quality Control
No
Quality Management
Yes
Quote Management
No
Reporting/Analytics
Yes
Resource Management
No
Safety Management
Yes
Supplier Management
No
Supply Chain Management
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No