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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Merge various legal entities into a unified central system that facilitates seamless transactions and comprehensive reporting. Enhance your understanding and stay informed about your performance through adaptable real-time reports that cover all your companies or business divisions. Optimize intercompany transactions by executing the entire procedure from start to finish within a singular database, allowing for the inclusion of multiple legal entities in a single transaction while ensuring accurate allocations and reporting. Address your organization's security requirements now and lay the groundwork for future expansion by overseeing individual user access based on entity and role specifications. Confidently accelerate your growth with a reliable security framework. Create a distinct organizational hierarchy while gaining clarity on the access privileges associated with each role. Centralize the management of security roles to eliminate discrepancies and reduce the likelihood of errors. Streamline the processing of intercompany transactions across various business units, ensuring efficiency and accuracy in every step of the process. Emphasizing automation will not only simplify tasks but also enhance the overall operational effectiveness of your organization.

Description

Spiraldesk is a comprehensive online helpdesk solution designed for businesses that operate under various brands, profit centers, locations, or product lines, effectively managing customer service and communication across these entities. Many organizations have multiple disconnected business units managed by the same leadership team, and Spiraldesk serves as a unified platform to oversee customer service operations for each unit, even when they follow distinct processes. Each business unit might utilize different applications, such as a CRM system, to streamline their operations. You can categorize your tickets by various criteria, including brands, products, companies, locations, or clients, all viewed in a consolidated interface. The platform allows you to create personalized filters for easy access through both the web and mobile app, while also enabling you to tag tickets by subject, content, customer, and more, ensuring quick retrieval with just a click. This flexibility enhances collaboration and ensures that all customer inquiries are addressed efficiently and effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Mekorma Yes 
Microsoft Dynamics 365 Business Central Yes 
Microsoft Dynamics GP Yes 
Vivid Reports Yes 

Integrations

Mekorma No 
Microsoft Dynamics 365 Business Central No 
Microsoft Dynamics GP No 
Vivid Reports No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$10 per user per month
Billed annually
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Binary Stream Software

Founded

1999

Country

Canada

Website

www.binarystream.com

Vendor Details

Company Name

Spiraldesk Holdings

Country

India

Website

www.spiraldesk.com

Product Features

MRP

Bills of Material Yes 
Compliance Management No 
Document Management Yes 
Forecasting No 
Formula Management No 
Inventory Management Yes 
Order Management Yes 
Process Manufacturing No 
Product Configurator No 
Production Scheduling Yes 
Quality Control No 
Quality Management Yes 
Quote Management No 
Reporting/Analytics Yes 
Resource Management No 
Safety Management Yes 
Supplier Management No 
Supply Chain Management No 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

Alternatives

TPdoc Reviews

TPdoc

TaxModel International

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