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design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

MindTouch is a robust knowledge management solution powered by AI, aimed at improving customer self-service, assisting agents, and enhancing the overall customer experience. This platform allows businesses to create, manage, and distribute personalized, consistent content through multiple channels, such as websites, support portals, and CRM applications. Noteworthy features encompass advanced search functionality, tailored content delivery, access control mechanisms, and seamless integration with platforms such as Salesforce and ServiceNow. In addition to supporting content in multiple languages, it provides analytics tools to refine the effectiveness of the knowledge base. By serving as a centralized information hub, MindTouch significantly lowers support costs, boosts customer satisfaction, and enhances operational efficiency, ultimately leading to a more streamlined service experience for users. Its ability to adapt to various organizational needs makes it an invaluable asset for businesses striving to provide exceptional customer service.

Description

Wikis don’t have to be complicated, ugly or difficult to manage. The future of Wiki is here. Your team can focus on your business with simple, powerful and flexible features. We've thought carefully about design so that you don’t have to. We make your content look great. Drag-and-drop layout and placement of images and files makes it easy to create rich, useful content. It is easy to quickly compare pages, see who made changes, and revert any changes. All data is protected, backed-up and exportable. You can make content visible to the entire company, to a particular Team, or to the content creator only. The user experience is optimized and the performance is fast. This means that there is no barrier to content creation or editing. SlimWiki looks great on any device, whether it's a tablet, a phone or a desktop. Our responsive design adapts perfectly to all screens.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Five9 Yes 
Indent Yes 
SAP CRM Yes 
SAP Knowledge Central Yes 
SAP Service Cloud Yes 
SAP SuccessFactors Yes 
Salesforce Agentforce Service Yes 
Salesforce Experience Cloud Yes 
SearchUnify Yes 
ServiceNow Yes 
Zendesk Yes 
Zoho Directory Yes 

Integrations

Five9 No 
Indent No 
SAP CRM No 
SAP Knowledge Central No 
SAP Service Cloud No 
SAP SuccessFactors No 
Salesforce Agentforce Service No 
Salesforce Experience Cloud No 
SearchUnify No 
ServiceNow No 
Zendesk No 
Zoho Directory No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$20.00/month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

MindTouch

Founded

2005

Country

United States

Website

www.mindtouch.com

Vendor Details

Company Name

SlimWiki

Founded

2014

Country

Thailand

Website

slimwiki.com

Product Features

Help Authoring Tools

Collaboration Tools No 
Content Library No 
Drag & Drop Editing No 
Image Library No 
Import HTML / Word No 
Multi-Format Output No 
Offline Editing No 
Preview Output No 
Screenshot Tool No 
Search No 
Templates No 
Text Editor / Word Processor No 
Translation Tools No 
Version Control No 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management No 
Decision Tree Yes 
Discussion Boards No 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Alternatives

Alternatives

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