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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The on-premises business phone solution that provides all the essential tools for your organization to enhance customer interactions. At the core of Mitel's premier on-site communication offerings lies MiVoice Business, which includes MiCollab, MiTeam Meetings, and MiContact Center Business, allowing employees to reap the benefits of unified, scalable, and mobile communication seamlessly. This solution equips your business with everything necessary to elevate communication standards through effective mobility, team collaboration, video conferencing, and outstanding customer experience management. MiVoice Business is tailored to accommodate businesses ranging from 5 to 130,000 users, whether operating from a single location or across multiple sites worldwide. Furthermore, the software installed on Mitel Collaboration Service Appliances can run on standard x-86 servers within a virtualized setup, streamlining operations by reducing the need for multiple appliances—an especially valuable feature for clients opting for a centralized unified communications deployment. With MiVoice Business, organizations can ensure that their communication infrastructure is both flexible and robust, fostering growth and innovation.

Description

Ribbon’s EdgeMarc IP Business Gateway Appliances offer an economical solution for service providers, managed service providers, and resellers to effectively manage bundled voice and data services. These devices merge internet access of up to 1 Gbps with tools for ensuring voice security and monitoring quality of service. The product lineup features various options, including gateways for analog lines and stations (FXO/FXS) as well as power over Ethernet (PoE) capabilities. Centralized configuration and management are facilitated through the EdgeView Service Control Center, enabling seamless tracking of the customer experience across hundreds or even thousands of locations. Positioned at the customer’s site, EdgeMarc serves as a critical asset for service providers, providing insights into issues and streamlining troubleshooting processes, while also delivering detailed real-time access to each location and comprehensive reporting tools for network-wide management. This comprehensive solution not only enhances operational efficiency but also significantly improves service reliability and customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

CASH+ Call Recording Software Yes 
Microsoft Teams No 
OfficeWatch Call Reporting Yes 
OpenScape Session Border Controller Yes 
OpenText CX-E Voice Yes 
Oreka TR Yes 
TimelyBill Yes 

Integrations

CASH+ Call Recording Software No 
Microsoft Teams Yes 
OfficeWatch Call Reporting No 
OpenScape Session Border Controller No 
OpenText CX-E Voice No 
Oreka TR No 
TimelyBill No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Mitel Networks

Founded

1973

Country

Canada

Website

www.mitel.com

Vendor Details

Company Name

Ribbon Communications

Founded

1977

Country

United States

Website

ribboncommunications.com/products/service-provider-products/session-border-controllers/edgemarc-ip-business-gateway-appliances

Product Features

Business Phone Systems

Call Logging No 
Call Monitoring No 
Call Recording No 
Call Routing No 
Employee Directory No 
IVR / Voice Recognition No 
Mobile Access No 
Virtual Call Center No 
Web Conferencing No 

Business VoIP

Call Parking No 
Call Recording No 
Contact Management No 
Encryption No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Unified Communications No 
Voice Quality Enhancement No 

Cloud PBX

Call Recording No 
Call Routing No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Virtual Extensions No 
Web Conferencing No 

Telephony

Auto-Dialer No 
Call Center Management Yes 
Call Monitoring No 
Contact Management Yes 
IVR / Voice Recognition No 
Inbound Reporting Yes 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP Yes 
Voice & Data Integration Yes 

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