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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Methodia offers a versatile SaaS solution designed for managing customer lifecycles and revenue, encompassing features such as Billing, CRM, Self-Service Portals, Broker Portal, Back-Office Portal, EAM, and BI/Reporting. This innovative suite empowers utilities to streamline their service bundling, automate the entire order-to-cash process, and provide tailored self-service options that lower operational costs while enhancing customer loyalty. The Methodia Utility Suite boasts adjustable modules and portals that fit seamlessly with current IT infrastructures, simplifying catalog management, lowering integration risks, and accelerating the launch of new services. By leveraging these capabilities, organizations can achieve a more efficient approach to service delivery and customer engagement.

Description

S2K eBusiness OnCloud leverages IBM WebSphere Portal technology to deliver a tailored and interactive website experience for your customers, ensuring they have access to the applications and information they require. The platform employs cutting-edge responsive design methods, allowing the website to function seamlessly on any device, thereby facilitating business transactions for your customers whether they are using a desktop or a mobile device. Customers can easily familiarize themselves with various offerings, including product features, pricing, and availability. Furthermore, they can swiftly carry out transactions across different applications and retrieve enterprise data in real-time. Many customers appreciate and favor self-service options over direct human interaction. Utilizing online self-service not only saves valuable time but also enhances accuracy, boosts customer retention, and fosters loyalty. By offering self-service capabilities, your sales team can concentrate on more strategic activities, ultimately driving greater business success. This shift towards self-service channels represents a significant advantage in a competitive landscape, as it meets the evolving needs of customers who prefer convenience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

HubSpot CRM Yes 
IBM Maximo Application Suite Yes 
Kraken Yes 
MarkMagic No 
SAP HANA Yes 
Salesforce Yes 
SupplyMover No 

Integrations

HubSpot CRM No 
IBM Maximo Application Suite No 
Kraken No 
MarkMagic Yes 
SAP HANA No 
Salesforce No 
SupplyMover Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Methodia

Founded

1998

Country

United Kingdom

Website

www.methodia.com

Vendor Details

Company Name

VAI

Founded

1978

Country

United States

Website

www.vai.net

Product Features

Utility Billing

ACH Payment Processing No 
Account Management Yes 
Billing & Invoicing Yes 
Cable No 
Collections Management Yes 
Customer Management Yes 
Electricity Yes 
Meter Management Yes 
Metered Billing Yes 
Move In / Move Out Yes 
Natural Gas Yes 
Non-Metered Billing Yes 
Online Payment Processing No 
Penalty / Cut-Off Processing No 
Rate Management Yes 
Service Call Management No 
Trash No 
Water Yes 
Work Order Management Yes 

Utility Management Systems

Billing & Invoicing Yes 
Cable Yes 
Customer Management Yes 
Demand Planning Yes 
Electricity Yes 
Natural Gas Yes 
Plant Management Yes 
Service Call Management Yes 
Trash No 
Water Yes 
Work Order Management Yes 
Workforce Management Yes 

Product Features

eCommerce

CRM Yes 
Catalog Management Yes 
Channel Management No 
Customer Accounts Yes 
Data Security Yes 
Email Marketing Yes 
Inventory Management Yes 
Kitting Yes 
Loyalty Program Yes 
Mobile Access Yes 
Multi-Store Management Yes 
Order Management Yes 
Product Configurator Yes 
Promotions Management No 
Returns Management Yes 
Reviews Management Yes 
SEO Management Yes 
Shopping Cart Yes 
Templates Yes 

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