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Description
LiveAgent provides a complete help desk and live chat platform that simplifies customer interactions by integrating them into a hybrid ticketing system, ensuring easy management and accessibility. It combines a universal inbox, real-time live chat, a self-operating AI chatbot, a built-in call center, and a comprehensive customer self-service portal. Packed with features like sophisticated automation rules, tags, and more than 200 integrations, LiveAgent offers robust customer service software for companies of all sizes. Known for having the fastest chat widget on the market, LiveAgent has supported over 150 million end users worldwide, including notable companies like BMW, Yamaha, Huawei, and Oxford University. Join the growing number of satisfied LiveAgent users delivering exceptional customer service. Start your free 30-day trial today—no credit card required.
Description
maaiiconnect makes customer engagement simple. It is the only cloud-based platform that combines digital and telecom communications to enable businesses to deliver seamless customer experiences.
Be truly multichannel. You can centralize channels such as WhatsApp Messenger, Facebook Messenger, WeChat and Facebook Messenger, SMS and Virtual Numbers, Video Conferencing and a Web Communications Widget to Live Chat and Web calls into one place. This includes all customer information, CRM, ticketing system and rich insights.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
WhatsApp
Yes
Akita
Yes
Braintree
Yes
CustomerSuccessBox
Yes
EdgeTier
Yes
Facebook
Yes
Google Analytics
Yes
Help Desk Migration
Yes
Integrately
Yes
Joomla!
Yes
Integrations
WhatsApp
Yes
Akita
No
Braintree
No
CustomerSuccessBox
No
EdgeTier
No
Facebook
No
Google Analytics
No
Help Desk Migration
No
Integrately
No
Joomla!
No
Pricing Details
$15.00/month/user
Free - $0 per agent per month
Small plan - $15 per agent per month
Medium plan - $29 per agent per month
Large plan - $49 per agent per month
Enterprise plan - $69 per agent per month
Small plan - $15 per agent per month
Medium plan - $29 per agent per month
Large plan - $49 per agent per month
Enterprise plan - $69 per agent per month
Free Trial
Yes
Free Version
Yes
Pricing Details
Free
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Quality Unit
Founded
2004
Country
Slovakia
Website
www.liveagent.com/
Vendor Details
Company Name
M800
Founded
2007
Country
Hong Kong
Website
www.maaiiconnect.com
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
Yes
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
No
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Call Recording
Archiving
Yes
Call Sharing
Yes
Distributed Call Recording
Yes
Event Triggered Recording
Yes
File Transfer
Yes
Instant Retrieval
No
On-Demand Recording
Yes
Recording Bookmarking
No
Scheduled Recording
No
Screen Activity Recording
Yes
Video Call Recording
Yes
Call Tracking
CRM
Yes
Call Log
Yes
Call Recording
Yes
Call Routing
Yes
Caller Identification
Yes
Campaign Management
No
Conversion Tracking
No
IVR / Voice Recognition
Yes
Keyword Tracking
No
Cloud Communication Platform
Audio / Video Conferencing
Yes
Call Center
Yes
Call Recording
Yes
Call Routing
Yes
Chat / Messaging
Yes
Fax Management
No
File Sharing
Yes
IVR / Voice Recognition
Yes
Complaint Management
Case Management
Yes
Complaint Classification
No
Corrective Actions (CAPA)
No
Customer Complaint Tracking
Yes
Feedback Management
Yes
Forms Management
Yes
Issue Tracking
Yes
Quality Assurance Management
No
Routing
Yes
Self Service Portal
Yes
Social Media Monitoring
Yes
Survey Management
Yes
Customer Communications Management
Batch Communications
Yes
Chat / Messaging
Yes
Content Management
Yes
Email Distribution
Yes
Interactive Content
No
Multi-Channel Communications
Yes
On-Demand Communications
Yes
Personalization
Yes
Print Management
No
Template Management
Yes
Video Content
Yes
Customer Engagement
Analytics
Yes
Churn Management
No
Communication Management
Yes
Community Management
Yes
Content Syndication
No
Feedback Collection
Yes
Gamification
Yes
Live Chat
Yes
Video Content
Yes
Customer Satisfaction
360 Degree Feedback
No
Analytics
Yes
Call Reporting
Yes
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
Yes
Customer Service
Alerts / Escalation
Yes
Appointment Management
Yes
Call Center Management
Yes
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
Yes
Customer Success
Account Alerts
Yes
Account Management
Yes
Communication Management
Yes
Customer Engagement
Yes
Customer Lifecycle Management
No
Health Score
No
Onboarding
Yes
Revenue Management
No
Usage Tracking / Analytics
Yes
Win / Loss Analysis
No
Email Management
Data Recovery
No
Email Archiving
Yes
Email Deletion
No
Email Discovery
No
Email Monitoring
Yes
Email Recall
No
Queue Manager
Yes
Response Management
Yes
Routing
Yes
Shared Inboxes
Yes
Signature Management
Yes
Spam Blocker
Yes
Whitelisting / Blacklisting
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
IVR
Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Routing
Yes
Multiple Scripts
Yes
Phone Key Input
Yes
Survey Management
No
Text to Speech
Yes
Voice Customization
Yes
Voice Mail
Yes
Knowledge Management
Artificial Intelligence (AI)
Yes
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
No
Discussion Boards
Yes
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes
Remote Support
Diagnostic Tools
No
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
No
Surveys & Feedback
Yes
Remote Work
Collaboration
No
Credential Management
No
Electronic Signature
No
Employee Monitoring
Yes
Live Chat
Yes
Meeting Management
No
Project Management
No
Remote Access
No
Remote Support
Yes
Screen Sharing
No
Softphone
Yes
Task Management
No
Time Zone Tracking
No
Video Chat
Yes
Web Conferencing
No
Product Features
Call Recording
Archiving
Yes
Call Sharing
Yes
Distributed Call Recording
No
Event Triggered Recording
No
File Transfer
Yes
Instant Retrieval
No
On-Demand Recording
Yes
Recording Bookmarking
No
Scheduled Recording
No
Screen Activity Recording
Yes
Video Call Recording
Yes
Cloud Communication Platform
Audio / Video Conferencing
Yes
Call Center
Yes
Call Recording
Yes
Call Routing
Yes
Chat / Messaging
Yes
Fax Management
No
File Sharing
Yes
IVR / Voice Recognition
Yes
Cloud PBX
Call Recording
Yes
Call Routing
Yes
IVR / Voice Recognition
Yes
Ring Groups
Yes
SIP Trunking
Yes
Virtual Extensions
No
Web Conferencing
Yes
Conversational Marketing
Appointment Scheduling
No
Audience Segmentation
No
Chatbot
Yes
Email Automation
No
Group Messaging
Yes
Human Handover
No
Lead Distribution
Yes
Lead Qualification
Yes
Mobile Messaging
Yes
Multi-Channel Communication
Yes
Product Recommendations
No
Video Chat
Yes
Customer Engagement
Analytics
No
Churn Management
No
Communication Management
Yes
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
Yes
Video Content
Yes
Customer Service
Alerts / Escalation
No
Appointment Management
Yes
Call Center Management
Yes
Email Management
No
Knowledge Base
No
Live Chat
Yes
Performance Metrics
Yes
Queue Management
No
Self Service Portal
No
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
No
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Messaging
End-to-End Encryption (E2EE)
Yes
File Sharing
Yes
Groups / Channels
Yes
Payments
No
Search / Filter
Yes
Self-Destructing Messages
No
Stickers / GIFs
No
Threaded Discussion
Yes
Video Conferencing
Yes
Voice Calling
Yes
Sales Engagement
CRM Integration
Yes
Call Scripts / Call Steps
No
Email Sequences
No
Email Tracking / Automation
No
Lead Management
Yes
Reporting / Analytics
Yes
Sales / Voice Dialer
Yes
Sales Automation
No
Search
No
Task Management
No
Templates
No
Workflow Management
No
Social Selling
Automated Publishing
No
Compliance Management
No
Content Discovery
No
Content Management
No
Employee Advocacy
No
Gamification
No
Lead Engagement
No
Performance Metrics
No
Pre-Approved Content Library
No
Single Sign On
No
Social Media Monitoring
No
Softphone
Audio / Video Conferencing
Yes
Call Logging
Yes
Call Recording
Yes
Call Transfer
Yes
Caller Identification
Yes
Chat / Messaging
Yes
Contact Management
Yes
Fax Management
No
Video Conferencing
Electronic Hand Raising
No
Mobile Access
No
On-Demand Webcasting
No
Presentation Streaming
No
Presentation Tools
No
Private Chat
Yes
Real-Time Chat
No
Record & Playback Ability
Yes
Screen Sharing
Yes
Two-Way Audio & Video
No
Video Conferencing
Yes
Whiteboard
No
Web Conferencing
Electronic Hand Raising
No
Mobile Access
Yes
On-Demand Webcasting
No
Presentation Streaming
Yes
Presentation Tools
No
Private Chat
Yes
Real-Time Chat
No
Record & Playback Ability
No
Screen Sharing
Yes
Two-Way Audio & Video
Yes
Video Conferencing
Yes
Whiteboard
No
