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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Enhance the effectiveness of locate teams to guarantee both precision and profitability. Implement automation for ticket workflows by allocating and prioritizing tickets according to status, geographical location, time of day, and other relevant factors. Mitigate liability by generating documentation for work, including photographic evidence. Elevate the appropriate tickets to minimize risk and facilitate the easy identification of which tickets should be prioritized for auditing purposes. One call centers are experiencing a consistent yearly rise in locate requests throughout North America. In response to this growing demand, your team must utilize dependable tools tailored to optimize locate operations and achieve maximum productivity. KorTerra Locate Management equips your organization to enhance staff utilization, lower expenses, and conduct locate tasks both safely and efficiently. By automating workflows, you can cut down on costs related to locator dispatch while maintaining timely schedules. This approach helps to diminish late locates by providing tools that bolster overall productivity and effectiveness. Ultimately, the strategic deployment of these resources will position your team to excel in a competitive environment.

Description

Spiraldesk is a comprehensive online helpdesk solution designed for businesses that operate under various brands, profit centers, locations, or product lines, effectively managing customer service and communication across these entities. Many organizations have multiple disconnected business units managed by the same leadership team, and Spiraldesk serves as a unified platform to oversee customer service operations for each unit, even when they follow distinct processes. Each business unit might utilize different applications, such as a CRM system, to streamline their operations. You can categorize your tickets by various criteria, including brands, products, companies, locations, or clients, all viewed in a consolidated interface. The platform allows you to create personalized filters for easy access through both the web and mobile app, while also enabling you to tag tickets by subject, content, customer, and more, ensuring quick retrieval with just a click. This flexibility enhances collaboration and ensures that all customer inquiries are addressed efficiently and effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$10 per user per month
Billed annually
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

KorTerra

Founded

1990

Country

United States

Website

www.korterra.com

Vendor Details

Company Name

Spiraldesk Holdings

Country

India

Website

www.spiraldesk.com

Product Features

Risk Management

Alerts/Notifications No 
Auditing No 
Business Process Control No 
Compliance Management No 
Corrective Actions (CAPA) No 
Dashboard No 
Exceptions Management No 
IT Risk Management No 
Internal Controls Management No 
Legal Risk Management No 
Mobile Access No 
Operational Risk Management No 
Predictive Analytics No 
Reputation Risk Management No 
Response Management No 
Risk Assessment No 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

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