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Average Ratings 2 Ratings

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features
design
support

Description

Cloud Telephony Solutions and Deep Insights that are AI-enabled. Automate communication, bring operations online, and manage the large call inflow. Automated Outbound Solutions can be used to reach students and parents. With just one missed call, conduct surveys and collect valuable data. Automated Outbound Solutions can help you reach your customers. Hosted call center solutions and IVR are available for verification, reducing cancellations and operational expenses. Our hosted call center solutions make it possible to provide assistance to patients 24x7. Customers can save time by combining IVR and ASR. This allows them to reach the person they need in half the time, especially during emergency situations. They also receive regular updates. Smart IVR allows you to collect customer data and handle large calls. Our automated outbound solutions will help you reach your customers with important updates.

Description

Each customer is significant, and every transaction is crucial. Focus on maximizing your efforts in sales, marketing, and customer support to ensure customer satisfaction. Happy customers lead to satisfied teams. Effective communication facilitates consistent messaging across all platforms. Utilizing the right tools enhances communication through advanced technology and improved problem-solving capabilities. Show appreciation to your customers and enhance their perception of your products and services. Automation not only simplifies tasks for you but also personalizes interactions with your customers. Say farewell to cumbersome manual tracking and engagement processes. Your sales team will always operate with the same understanding. Strive to create better deals and foster stronger customer relationships. Discuss the importance of delighting customers! Exceptional support is essential to a thriving business. Aim not just to cultivate loyal customers but to turn them into enthusiastic brand advocates. By prioritizing customer experience, you establish a foundation for sustained success.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

CentraHub CRM Yes 
Freshdesk Yes 
Freshsales Yes 
Gnani Bot Builder Platform Yes 
HelloLeads Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
LeadSquared Yes 
Meritto Yes 
MyClassboard Yes 
OneHash CRM Yes 
Picky Assist Yes 
Pipedrive Yes 
ProManage Yes 
PropFlo Yes 
Quickwork Yes 
Salesforce Yes 
Zendesk Yes 
Zoho Desk Yes 
Zoho One Yes 

Integrations

CentraHub CRM No 
Freshdesk No 
Freshsales No 
Gnani Bot Builder Platform No 
HelloLeads No 
HubSpot CRM No 
HubSpot Customer Platform No 
LeadSquared No 
Meritto No 
MyClassboard No 
OneHash CRM No 
Picky Assist No 
Pipedrive No 
ProManage No 
PropFlo No 
Quickwork No 
Salesforce No 
Zendesk No 
Zoho Desk No 
Zoho One No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Knowlarity Communications Pvt. Ltd.

Founded

2009

Country

India

Website

knowlarity.com

Vendor Details

Company Name

Office24by7

Founded

2011

Country

India

Website

office24by7.com

Product Features

Auto Dialer

Call Center Management Yes 
Call Recording Yes 
Call Reporting Yes 
Call Scripting Yes 
Lead Management Yes 
Power Dialer No 
Predictive Dialer No 
Preview Dialer Yes 
Progressive Dialer Yes 
Surveys Yes 

Business VoIP

Call Parking No 
Call Recording No 
Contact Management No 
Encryption No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Unified Communications No 
Voice Quality Enhancement No 

Call Tracking

CRM Yes 
Call Log No 
Call Recording Yes 
Call Routing Yes 
Caller Identification Yes 
Campaign Management Yes 
Conversion Tracking No 
IVR / Voice Recognition Yes 
Keyword Tracking Yes 

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Cloud Communication Platform

Audio / Video Conferencing Yes 
Call Center Yes 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management Yes 
File Sharing No 
IVR / Voice Recognition Yes 

IVR

Call Center No 
Call Logging No 
Call Recording No 
Call Routing No 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail No 

Speech Analytics

Automatic Transcription No 
Call Center Management No 
Call Recording No 
Customer Experience Management No 
Data Security No 
Natural Language Processing No 
Predictive Analytics No 
Self-Service Search No 
Sentiment Analysis No 
Surveys & Feedback No 

Telephony

Auto-Dialer Yes 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer No 
Telemarketing Management Yes 
VoIP No 
Voice & Data Integration Yes 

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing No 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access No 
Quotes / Proposals No 
Segmentation No 
Social Media Integration No 
Task Management No 
Territory Management No 

Email Marketing

A/B Testing No 
Artificial Intelligence No 
Auto-Responders No 
CAN SPAM Compliance No 
Customer Surveys No 
Drip Campaigns No 
Dynamic Content No 
Event Triggered Email No 
Image Library No 
Landing Pages/Web Forms No 
Mailing List Management No 
Mobile Optimized Emails No 
Reporting/Analytics No 
Subscriber Management No 
Template Management No 
WYSIWYG Email Editor No 

IVR

Call Center No 
Call Logging No 
Call Recording No 
Call Routing No 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail No 

SMS Marketing

2-Way Messaging No 
Artificial Intelligence No 
Contact Management No 
MMS No 
Mass Texting No 
Message Personalization No 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics No 
Scheduled Messaging No 
Shortcodes No 
Text-to-Win No 

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

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