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Description
Knova operates under a straightforward design principle: enhancing the help desk agent's efficiency leads to increased productivity, satisfied customers, and content employees. By enabling users to independently address their issues as needed and providing timely updates on known problems, Knova fosters a more effective support environment. Often, your most knowledgeable product advocates are your customers themselves, which is why Knova integrates forums to cultivate user-driven knowledge-sharing communities. With intelligent search capabilities, users can quickly locate the exact information they need, whether they are internal team members or external clients. This approach significantly surpasses conventional enterprise search methods, FAQs, and outdated content management systems. Going further than just basic search functionality, Knova becomes increasingly intelligent with each interaction. The incorporation of star ratings and user feedback on the quality of articles ensures that individuals receive the most reliable guidance available while consistently improving the overall support experience. Additionally, by harnessing the collective knowledge of its users, Knova creates a dynamic ecosystem that continually evolves to meet the needs of its community.
Description
Information equates to influence, and applying that knowledge enhances effectiveness.
Support teams possess the deepest understanding of customer challenges and the optimal solutions to address them, making a knowledge base an essential element of an organization's strategy for customer experience. This resource organizes common inquiries, product information, policies, and additional resources, providing valuable insights to both customers and support agents. Zendesk Guide, when integrated with Zendesk Support, functions as an intelligent knowledge base designed to assist your team in consistently refining content, ensuring it remains current, and delivering it to customers almost instantaneously. By utilizing a well-structured knowledge base, companies can not only enhance customer satisfaction but also streamline their support processes significantly.
API Access
Has API
No
API Access
Has API
No
Integrations
Campaign Monitor
No
Crowdin
No
Lokalise
No
Okta
No
Pendo
No
Slack
No
Squelch
No
Strategy Overview
No
Sunshine Conversations
No
Truto
No
Integrations
Campaign Monitor
Yes
Crowdin
Yes
Lokalise
Yes
Okta
Yes
Pendo
Yes
Slack
Yes
Squelch
Yes
Strategy Overview
Yes
Sunshine Conversations
Yes
Truto
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$15 per agent per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
IgniteTech
Country
United States
Website
ignitetech.com/softwarelibrary/knova
Vendor Details
Company Name
Zendesk
Founded
2007
Country
United States
Website
www.zendesk.com/guide/
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
Yes
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
Yes
Self Service Portal
Yes
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
Yes
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
