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Description
Knova operates under a straightforward design principle: enhancing the help desk agent's efficiency leads to increased productivity, satisfied customers, and content employees. By enabling users to independently address their issues as needed and providing timely updates on known problems, Knova fosters a more effective support environment. Often, your most knowledgeable product advocates are your customers themselves, which is why Knova integrates forums to cultivate user-driven knowledge-sharing communities. With intelligent search capabilities, users can quickly locate the exact information they need, whether they are internal team members or external clients. This approach significantly surpasses conventional enterprise search methods, FAQs, and outdated content management systems. Going further than just basic search functionality, Knova becomes increasingly intelligent with each interaction. The incorporation of star ratings and user feedback on the quality of articles ensures that individuals receive the most reliable guidance available while consistently improving the overall support experience. Additionally, by harnessing the collective knowledge of its users, Knova creates a dynamic ecosystem that continually evolves to meet the needs of its community.
Description
Harness the potential of your organization's most valuable insights with a reliable knowledge management system tailored for legal professionals. West km seamlessly combines knowledge management software with your organization's outputs, enhanced by Thomson Reuters Westlaw and advanced legal research tools. This solution effectively boosts both productivity and efficiency. Its unique algorithms facilitate "intelligent searches," a feature not found in other knowledge management systems, allowing for quick access to the most relevant documents. Attorneys benefit from comprehensive information through this robust online legal research platform, which includes connections via KeySearch and KeyCite. With a single search, you can pull together the finest aspects of your work alongside the best resources from Westlaw on any given issue, ensuring that no critical detail is overlooked. West km simplifies your search processes and provides precise information, ultimately conserving your time and effort. This system truly makes knowledge management accessible and straightforward for legal practitioners, empowering them to focus on what matters most.
API Access
Has API
No
API Access
Has API
No
Integrations
Kibana
No
SQL Server
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
IgniteTech
Country
United States
Website
ignitetech.com/softwarelibrary/knova
Vendor Details
Company Name
Thomson Reuters
Founded
2008
Country
Canada
Website
legal.thomsonreuters.com/en/products/west-km
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
Yes
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
Yes
Self Service Portal
Yes
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
No
Self Service Portal
No
