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Description
Knova operates under a straightforward design principle: enhancing the help desk agent's efficiency leads to increased productivity, satisfied customers, and content employees. By enabling users to independently address their issues as needed and providing timely updates on known problems, Knova fosters a more effective support environment. Often, your most knowledgeable product advocates are your customers themselves, which is why Knova integrates forums to cultivate user-driven knowledge-sharing communities. With intelligent search capabilities, users can quickly locate the exact information they need, whether they are internal team members or external clients. This approach significantly surpasses conventional enterprise search methods, FAQs, and outdated content management systems. Going further than just basic search functionality, Knova becomes increasingly intelligent with each interaction. The incorporation of star ratings and user feedback on the quality of articles ensures that individuals receive the most reliable guidance available while consistently improving the overall support experience. Additionally, by harnessing the collective knowledge of its users, Knova creates a dynamic ecosystem that continually evolves to meet the needs of its community.
Description
PeopleOne is a Modern Intranet solution that enable organizations to bring their workplace culture to life. A feature-rich solution built on Microsoft SharePoint, PeopleOne, acts as the unified communication and engagement platform for organizations looking to build a high-performance culture. With its iOS & Android app, teams are empowered to better communicate, collaborate and engage seamlessly anywhere and anytime.
PeopleOne is designed for HR and Internal Communication teams of SMBs and Enterprises across Manufacturing, Logistics, Construction, Healthcare, Finance, Professional Services and many more verticals.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Microsoft 365
No
Microsoft Excel
No
Microsoft Forms
No
Microsoft OneDrive
No
Microsoft Outlook
No
Microsoft Planner
No
Microsoft Power Automate
No
Microsoft Power BI
No
Microsoft PowerPoint
No
Microsoft SharePoint
No
Integrations
Microsoft 365
Yes
Microsoft Excel
Yes
Microsoft Forms
Yes
Microsoft OneDrive
Yes
Microsoft Outlook
Yes
Microsoft Planner
Yes
Microsoft Power Automate
Yes
Microsoft Power BI
Yes
Microsoft PowerPoint
Yes
Microsoft SharePoint
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Our modules are grouped to help you pick the right features as a package. You pay exactly once for any feature.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
IgniteTech
Country
United States
Website
ignitetech.com/softwarelibrary/knova
Vendor Details
Company Name
Coventus
Founded
2004
Country
United States
Website
www.peopleone.io
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
Yes
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
Yes
Self Service Portal
Yes
Product Features
Employee Communication Tools
Activity / News Feed
Yes
Audio / Video Conferencing
No
Blogs
Yes
Chat / Messaging
Yes
Employee Directory
Yes
Event Calendar
Yes
File Sharing
Yes
Knowledge Management
Yes
Newsletter Management
Yes
Surveys & Feedback
Yes
Employee Engagement
Benchmarking
No
Cultural Alignment
Yes
Employee Awards
Yes
Employee Guides
Yes
Employee Recognition
Yes
Feedback Management
Yes
Goal Management
Yes
Health & Wellness Programs
Yes
Performance Management
Yes
Pulse Surveys
No
Internal Communications
App Integration
Yes
Blogs
No
Chat/Messaging
Yes
Email Management
Yes
Employee Directory
Yes
Event Calendar
Yes
Newsletter Management
Yes
Photo Gallery
Yes
Social Sharing
Yes
Survey Management
Yes
Telephony
No
Video Chat
No
Voice Chat
No
Intranet
Activity / News Feed
Yes
Blogs
No
Calendar Management
Yes
Content Management
Yes
Discussions / Forums
Yes
Employee Directory
Yes
Knowledge Management
Yes
Policy Management
Yes
Search
Yes
Wiki
No
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
No
Discussion Boards
Yes
Full Text Search
No
Knowledge Base Management
Yes
Self Service Portal
Yes
