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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Transform your Google Drive folders into a rapid, easily searchable wiki for both you and your team. By converting your existing Google Drive files and folders, you can establish a polished wiki that features comprehensive full-text search capabilities for all your materials. Within Google Drive, you can edit and collaborate on wiki entries seamlessly without the need to switch platforms. You have the option to allow access to your wiki for anyone or restrict it to specific individuals and groups. Additionally, you can personalize your wiki's domain, logo, color palette, and overall layout to suit your needs. Kbee is designed with SEO in mind, automatically creating meta tags, sitemaps, and robots.txt files. The articles in your wiki are built statically and delivered through a content delivery network (CDN) that enhances search engine optimization. However, we soon encountered challenges with collaboration in the tool itself. This led to a frustrating cycle where we would work together to develop content in Drive, only to face the tedious task of manually transferring that information to our help center, which both of us found to be an exhausting and inefficient process. Seeking a more effective solution became a constant priority for us.

Description

Knova operates under a straightforward design principle: enhancing the help desk agent's efficiency leads to increased productivity, satisfied customers, and content employees. By enabling users to independently address their issues as needed and providing timely updates on known problems, Knova fosters a more effective support environment. Often, your most knowledgeable product advocates are your customers themselves, which is why Knova integrates forums to cultivate user-driven knowledge-sharing communities. With intelligent search capabilities, users can quickly locate the exact information they need, whether they are internal team members or external clients. This approach significantly surpasses conventional enterprise search methods, FAQs, and outdated content management systems. Going further than just basic search functionality, Knova becomes increasingly intelligent with each interaction. The incorporation of star ratings and user feedback on the quality of articles ensures that individuals receive the most reliable guidance available while consistently improving the overall support experience. Additionally, by harnessing the collective knowledge of its users, Knova creates a dynamic ecosystem that continually evolves to meet the needs of its community.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Docs Yes 
Google Drive Yes 
Google Workspace Yes 

Integrations

Google Docs No 
Google Drive No 
Google Workspace No 

Pricing Details

$ 15 per month
Billed annually
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Kbee

Founded

2020

Country

United States

Website

www.kbee.app/

Vendor Details

Company Name

IgniteTech

Country

United States

Website

ignitetech.com/softwarelibrary/knova

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree Yes 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management Yes 
Self Service Portal Yes 

Alternatives

Alternatives