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Description

Our proven methodology enhances your knowledge base by identifying the inquiries users frequently have, subsequently crafting responses that are accessible and easy to digest. We consistently track tickets for recurring questions, ensuring your knowledge base remains up-to-date. IT tickets serve as indicators of the queries users pose. We highlight tickets that could have been resolved through self-service assistance, such as 'how-tos' and various other Tier 1 issues. Utilizing advanced machine learning classifiers, we categorize self-service tickets based on over 1000 ontologies, organizing them by inquiry. These categorized groups are prioritized according to their frequency, allowing us to pinpoint the most essential FAQs. Quality control checks are conducted on answer segments before they are linked to the corresponding FAQs. Once this process is complete, the questions and answers are primed and ready to be integrated into your knowledge base, enhancing user experience and self-service efficiency. This systematic approach not only streamlines access to information but also empowers users to find solutions independently.

Description

Quora aims to disseminate and enhance global knowledge. Much of the valuable information that could benefit numerous individuals remains confined to a select few, either trapped in personal memories or accessible only to certain groups. Our goal is to bridge the gap between those who possess knowledge and those in need of it, fostering connections among individuals with diverse viewpoints to promote mutual understanding, while also encouraging everyone to share their insights for the greater good. At its core, Quora revolves around questions — inquiries that impact the world, elucidate current events, inform crucial life choices, and offer clarity on differing perspectives. It serves as a platform where users can pose meaningful questions and receive remarkable answers. Importantly, Quora features a singular version of each question, devoid of variations influenced by political or regional biases, ensuring clarity and focus in discourse. This approach allows for a more unified exploration of topics, enriching the conversation for all participants.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Cerby No 
CodeeQR No 
Convosight No 
Driftrock No 
Electrik.Ai No 
HARPA AI No 
JustAnotherPanel No 
Kochava No 
Ours Privacy No 
Pixela No 
QSourcer No 
Queue No 
SignalMelo No 
Smally No 
SmmLite No 
SourceWhale No 
Stackpile No 
Supermetrics No 
TLinky No 
Taplink No 

Integrations

Cerby Yes 
CodeeQR Yes 
Convosight Yes 
Driftrock Yes 
Electrik.Ai Yes 
HARPA AI Yes 
JustAnotherPanel Yes 
Kochava Yes 
Ours Privacy Yes 
Pixela Yes 
QSourcer Yes 
Queue Yes 
SignalMelo Yes 
Smally Yes 
SmmLite Yes 
SourceWhale Yes 
Stackpile Yes 
Supermetrics Yes 
TLinky Yes 
Taplink Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Kaleo Software

Founded

2013

Country

United States

Website

www.kaleosoftware.com

Vendor Details

Company Name

Quora

Founded

2009

Country

United States

Website

quora.com

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration No 
Content Management Yes 
Decision Tree Yes 
Discussion Boards No 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Product Features

Social Networking

Activity / News Feed Yes 
Advertising Management No 
Blogs No 
Data Security No 
Event Management No 
Group Management No 
Media Library No 
Privacy Options No 
Real-time Chat No 
Social Media Integration No 
Social Media Tagging No 
User Profiles Yes 

Alternatives

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