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Description
                    Intouch Insight's powerful Customer Experience Management (CEM) software allows brands to drive business improvement through better experiences.
Intouch makes it easy for customers to provide feedback via any source: surveys, email, SMS, online reviews, call center, or social media.
There are hundreds of integrations that seamlessly combine feedback and data from any source such as CRM, POS sensors, mystery shopping, IoT sensors, and many more to give a complete view on customer experience and business performance.
The platform offers unlimited role-based dashboards as well as an AI-powered reporting engine that can provide predictive analytics and robust reporting.
The platform offers automated case management tools that allow customers to respond to feedback and close the loop with them. Businesses can use the platform's patent-pending technology to create Action Campaigns™ that drive action at the frontlines, make proactive improvements in CX, measure the impact of actions on business metrics, and take advantage of the platform's patent-pending technology.
                
            
        
            Description
                    You can assess customer, channel, and employee sentiment to significantly improve your ability retain accounts, increase revenue and maximize customer lifetime value. You can view real-time dashboards from external facing clients to see how well you are meeting their needs. You can view dashboards for account managers, which allow you to see how each account manager is performing across their business book. STAMP not only provides the Net Promoter Score (NPS), it also uses our proprietary algorithm for calculating your STAMP Score. This allows you to quickly see which clients are loyal and at risk of losing their business. This summary provides a high-level overview of account performance on key indicators like Net Promoter and Ease to Do Business. Based on STAMP's proprietary algorithm, an overall "customer sentiment score" is also provided.
                
            
        
            API Access
            
                Has API
            
            
        
        
    
                API Access
            
                Has API
            
            
        
        
    
                Integrations
            
                
    InfoTrack
            
            
        
        
    
        
        
            
                
    IntouchCheck
            
            
        
        
    
        
        
            
                
    Microsoft Excel
            
            
        
        
    
        
        
            
                
    NetSuite
            
            
        
        
    
        
        
            
                
    SAP Analytics Cloud
            
            
        
        
    
                
            Integrations
            
                
    InfoTrack
            
            
        
        
    
        
        
            
                
    IntouchCheck
            
            
        
        
    
        
        
            
                
    Microsoft Excel
            
            
        
        
    
        
        
            
                
    NetSuite
            
            
        
        
    
        
        
            
                
    SAP Analytics Cloud
            
            
        
        
    
                
            Pricing Details
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                Free Version
            
            
        
        
    
            Pricing Details
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                Free Trial
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
            Deployment
            
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                Deployment
            
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                Customer Support
            
                Business Hours
            
            
        
        
    
        
        
            
                Live Rep (24/7)
            
            
        
        
    
        
        
            
                Online Support
            
            
        
        
    
                Customer Support
            
                Business Hours
            
            
        
        
    
        
        
            
                Live Rep (24/7)
            
            
        
        
    
        
        
            
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                Types of Training
            
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                Types of Training
            
                Training Docs
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Live Training (Online)
            
            
        
        
    
        
        
            
                In Person
            
            
        
        
    
                Vendor Details
Company Name
Intouch Insight
Founded
1992
Country
United States & Canada
Website
www.intouchinsight.com
Vendor Details
Company Name
Stonegate Advisors
Founded
2005
Country
United States
Website
www.stampcsm.com
Product Features
Customer Experience
                                        Action Management
                                        
                                    
                                    
                                    
                                        Analytics
                                        
                                    
                                    
                                    
                                        Customer Segmentation
                                        
                                    
                                    
                                    
                                        Dashboard
                                        
                                    
                                    
                                    
                                        Feedback Management
                                        
                                    
                                    
                                    
                                        Knowledge Management
                                        
                                    
                                    
                                    
                                        Multi-Channel Collection
                                        
                                    
                                    
                                    
                                        Sentiment Analysis
                                        
                                    
                                    
                                    
                                        Survey Management
                                        
                                    
                                    
                                    
                                        Text Analysis
                                        
                                    
                                    
                                    
                                        Trend Analysis
                                        
                                    
                            
                        Customer Loyalty
                                        CRM
                                        
                                    
                                    
                                    
                                        Corporate Memberships
                                        
                                    
                                    
                                    
                                        Customer Activity Tracking
                                        
                                    
                                    
                                    
                                        Discount Management
                                        
                                    
                                    
                                    
                                        Gift Card System
                                        
                                    
                                    
                                    
                                        Loyalty Card System
                                        
                                    
                                    
                                    
                                        Member Portal
                                        
                                    
                                    
                                    
                                        Membership Management
                                        
                                    
                                    
                                    
                                        No-Card Loyalty System
                                        
                                    
                                    
                                    
                                        Referral Tracking
                                        
                                    
                                    
                                    
                                        Rewards Management
                                        
                                    
                            
                        Customer Satisfaction
                                        360 Degree Feedback
                                        
                                    
                                    
                                    
                                        Analytics
                                        
                                    
                                    
                                    
                                        Call Reporting
                                        
                                    
                                    
                                    
                                        Complaint Monitoring
                                        
                                    
                                    
                                    
                                        Feedback Collection
                                        
                                    
                                    
                                    
                                        Survey Management
                                        
                                    
                            
                        Customer Success
                                        Account Alerts
                                        
                                    
                                    
                                    
                                        Account Management
                                        
                                    
                                    
                                    
                                        Communication Management
                                        
                                    
                                    
                                    
                                        Customer Engagement
                                        
                                    
                                    
                                    
                                        Customer Lifecycle Management
                                        
                                    
                                    
                                    
                                        Health Score
                                        
                                    
                                    
                                    
                                        Onboarding
                                        
                                    
                                    
                                    
                                        Revenue Management
                                        
                                    
                                    
                                    
                                        Usage Tracking / Analytics
                                        
                                    
                                    
                                    
                                        Win / Loss Analysis
                                        
                                    
                            
                        Product Features
Customer Success
                                        Account Alerts
                                        
                                    
                                    
                                    
                                        Account Management
                                        
                                    
                                    
                                    
                                        Communication Management
                                        
                                    
                                    
                                    
                                        Customer Engagement
                                        
                                    
                                    
                                    
                                        Customer Lifecycle Management
                                        
                                    
                                    
                                    
                                        Health Score
                                        
                                    
                                    
                                    
                                        Onboarding
                                        
                                    
                                    
                                    
                                        Revenue Management
                                        
                                    
                                    
                                    
                                        Usage Tracking / Analytics
                                        
                                    
                                    
                                    
                                        Win / Loss Analysis
                                        
                                    
                            
                         
         
         
         
         
         
         
        