STAMP Description
You can assess customer, channel, and employee sentiment to significantly improve your ability retain accounts, increase revenue and maximize customer lifetime value. You can view real-time dashboards from external facing clients to see how well you are meeting their needs. You can view dashboards for account managers, which allow you to see how each account manager is performing across their business book. STAMP not only provides the Net Promoter Score (NPS), it also uses our proprietary algorithm for calculating your STAMP Score. This allows you to quickly see which clients are loyal and at risk of losing their business. This summary provides a high-level overview of account performance on key indicators like Net Promoter and Ease to Do Business. Based on STAMP's proprietary algorithm, an overall "customer sentiment score" is also provided.
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SogoCX improves every aspect of a company's customer experience. This means improved conversion rates, simplified data management, and understanding customers to increase return on investment. Organizations can use SogoCX to measure key metrics like NPS, CSAT and CES.
SogoEX software is used by organizations to collect and use data to improve engagement and reduce turnover. This platform allows HR and leadership to drive organizational changes through real-time feedback collection and employee engagement.
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Trust Stamp
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DOPE
DOPE is an innovative customer intelligence and recovery platform specifically designed for D2C and Shopify brands. This platform plays a crucial role in helping businesses recognize dissatisfied and potentially lost customers before they post negative reviews, cease their purchases, or opt to leave. After a purchase, DOPE engages with customers through various communication channels including WhatsApp, SMS, email, and phone calls, while simultaneously evaluating customer sentiment and categorizing their reactions into promoters, passives, and detractors.
Additionally, it offers real-time insights into vital metrics such as customer trust scores, Net Promoter Score (NPS), sentiment trends, revenue at risk, product performance issues, delivery complications, packaging problems, and opportunities to win back customers. DOPE empowers brands by facilitating proactive measures through automated recovery workflows, effective customer segmentation, ticket creation, and outreach across multiple channels. By converting customer feedback into actionable insights, DOPE not only aids brands in enhancing customer retention and boosting repeat purchases but also plays a significant role in fortifying their reputation and minimizing negative reviews, ultimately fostering a more loyal customer base.
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Pricing
Free Trial:
Yes
Integrations
No Integrations at this time
Company Details
Company:
Stonegate Advisors
Year Founded:
2005
Headquarters:
United States
Website:
www.stampcsm.com
Media
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Product Details
Platforms
Web-Based
iPhone App
iPad App
Types of Training
Training Docs
Live Training (Online)
Customer Support
Business Hours
Online Support
STAMP Features and Options
Customer Success Software
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
STAMP User Reviews
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