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Description
Instaply offers a messaging channel designed to enhance customer interactions and boost sales. If you find yourself burdened by incoming calls, frustrated with the confines of live chat, or exhausted from having a single social media manager focusing solely on Messenger, Instaply’s messaging solution effectively tackles these challenges and more. By leveraging conversational keyword tracking and streamlined follow-up methods, our users discover efficient strategies for both customer service and upselling. The dedicated team at Instaply U.S. caters to businesses of all sizes, emphasizing customer support, transparency, and efficiency. As we look to the future, it is clear that text and messaging will emerge as the dominant means of communication between businesses and their customers. Stay ahead of the competition by choosing Instaply, whose platform is compatible across devices and can be seamlessly integrated, whether your business operates from physical locations or utilizes one or more call centers. Embrace this innovative approach to customer engagement and transform the way you connect with your audience.
Description
Medallia Concierge, formerly Zingle, is an intelligent text-based and in-app messaging system that enhances, personalizes and elevates the customer and employee experience and builds loyalty. Build brand loyalty by delighting customers with personalized engagement. AI-powered personalized promotions can drive sales. Discover meaningful insights to increase efficiency.
Use personalized two-way messages to build customer loyalty. This will allow you to address customer needs and wants in real-time. Communicate with your customers and solicit their feedback across all channels, from SMS to webchat to Facebook Messenger or other apps, wherever they are. Identify opportunities to improve the experience as it unfolds. Connect this data directly to the most popular CRM solutions and customer service tools. With Medallia’s advanced segmentation capability, customer data can also be used to design services that are brand-differentiated for each customer segment.
API Access
Has API
No
API Access
Has API
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$179 per month
Contact us for pricing
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Instaply
Founded
2013
Country
France
Website
www.instaply.com/en/
Vendor Details
Company Name
Medallia
Founded
2001
Country
United States
Website
www.medallia.com/products/concierge/
Product Features
SMS Marketing
2-Way Messaging
No
Artificial Intelligence
No
Contact Management
No
MMS
No
Mass Texting
No
Message Personalization
No
Mobile Coupons
No
Mobile Keywords
No
Polls / Voting
No
Reporting/Analytics
No
Scheduled Messaging
No
Shortcodes
No
Text-to-Win
No
Product Features
Conversational Marketing
Appointment Scheduling
No
Audience Segmentation
Yes
Chatbot
No
Email Automation
No
Group Messaging
Yes
Human Handover
Yes
Lead Distribution
No
Lead Qualification
No
Mobile Messaging
Yes
Multi-Channel Communication
Yes
Product Recommendations
Yes
Video Chat
No
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Hospitality Property Management
Built-in Accounting
No
CRM
No
Catering
No
Employee Management
No
Extended Stay
No
Front Office Management
No
GDS / OTA Integration
No
Group Management
No
Guest Experience (GEM)
No
Housekeeping Management
No
Loyalty Program
No
Maintenance Management
Yes
Marketing Automation
Yes
Marketing Management
No
Multi-Property
No
Online Booking
No
Point of Sale (POS)
No
Reservations Management
No
Reviews Management
No
Single Property
No
Vacation Rental
No
SMS Marketing
2-Way Messaging
Yes
Artificial Intelligence
No
Contact Management
Yes
MMS
Yes
Mass Texting
Yes
Message Personalization
Yes
Mobile Coupons
Yes
Mobile Keywords
Yes
Polls / Voting
No
Reporting/Analytics
Yes
Scheduled Messaging
Yes
Shortcodes
Yes
Text-to-Win
No
