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features
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support

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Write a Review

Description

IncidentIQ is committed to supporting teaching, learning and asset management by transforming technology support, asset administration and services delivery to meet today's needs of K-12 schools. IncidentIQ is digitizing service delivery in K-12 schools to empower teachers, students, and support staff. IncidentIQ is revolutionizing how school districts offer and manage services, from help desk ticketing to IT asset management and maintenance work orders. Get learning devices into students' hands quickly. You can quickly check out devices. You can track previous ownership and storage location. Asset management tools for enterprises, designed to handle the complexity of today's K-12 technology. Asset management software allows you to keep track of important asset information in real time. This software reduces administrative costs, streamlines the service management process, and gives you greater visibility into asset usage.

Description

Lightspeed Mobile Device Management™ offers district IT administrators a comprehensive, cloud-driven platform designed for unlimited scalability in managing devices, applications, and policy regulations. This solution ensures the safe and secure oversight of student learning tools, providing crucial real-time visibility and reporting that supports effective remote education. With Lightspeed MDM™, managing applications becomes straightforward and adaptable, allowing for remote configuration and deployment tailored to specific schools, grades, classrooms, and individual students without the need for physical device interaction. Additionally, the Self-Service App Library significantly reduces the IT team's burden by enabling teachers and students to easily access and install pre-approved educational resources and tools. By utilizing Lightspeed Systems®, technology teams within districts benefit from a structured device management system that facilitates tiered administrative permissions and visibility. Moreover, these IT teams can swiftly implement, modify, and rescind numerous policies remotely, minimizing both device handling and associated downtime while also cutting costs effectively. This streamlined approach to device management not only enhances operational efficiency but also fosters a more productive learning environment for all users involved.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Administrator's Plus Yes 
BeyondTrust Endpoint Privilege Management Yes 
ClassDojo Yes 
Formative Yes 
Google Yes 
LearnZillion Yes 
Microsoft Azure Yes 
Microsoft Intune Yes 
NIM Yes 
Nearpod Yes 
Noko Yes 
Prodigy Yes 
ProgressBook Suite Yes 
SapphireK12 Yes 
TADS Admissions & Enrollment Yes 
TeamViewer Yes 
Turnitin Yes 
Tyler SIS Classroom 360 Yes 
VNC Connect Yes 
Wayground Yes 

Integrations

Administrator's Plus No 
BeyondTrust Endpoint Privilege Management No 
ClassDojo No 
Formative No 
Google No 
LearnZillion No 
Microsoft Azure No 
Microsoft Intune No 
NIM No 
Nearpod No 
Noko No 
Prodigy No 
ProgressBook Suite No 
SapphireK12 No 
TADS Admissions & Enrollment No 
TeamViewer No 
Turnitin No 
Tyler SIS Classroom 360 No 
VNC Connect No 
Wayground No 

Pricing Details

Pricing based on district student enrollment
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Incident IQ

Country

United States

Website

www.incidentiq.com

Vendor Details

Company Name

Lightspeed Systems

Founded

1999

Country

United States

Website

www.lightspeedsystems.com

Product Features

Asset Tracking

Activity Tracking Yes 
Audit Trails Yes 
Barcoding / RFID Yes 
Checkout / Check-In Yes 
Depreciation Tracking No 
Disposal Tracking No 
Inventory Management Yes 
Location Tracking Yes 
QR Codes Yes 
Reservations No 
Service History Yes 

CMMS

Asset Tracking Yes 
Calibration Management No 
Inventory Control Yes 
Key & Lock Management No 
Mobile Access Yes 
Preventive Maintenance Yes 
Purchasing No 
Scheduling Yes 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Inventory Management

Alerts/Notifications Yes 
Barcoding / RFID Yes 
Forecasting No 
Inventory Optimization No 
Kitting No 
Manufacturing Inventory Management No 
Mobile Access Yes 
Multi-Channel Management No 
Product Identification Yes 
Reorder Management No 
Reporting/Analytics Yes 
Retail Inventory Management No 
Supplier Management No 
Warehouse Management No 

K-12

Attendance Tracking No 
Classroom Management No 
Communication Management No 
Curriculum Management No 
Enrollment Management No 
Financial Management No 
Parent Portal No 
Progress Reports No 
Skill Testing No 
Student Information / Records No 

School Management

Bookstore Management No 
Cafeteria Management No 
Curriculum Management No 
Facility Management Yes 
Financial Management No 
Higher Education No 
Housing Management No 
Independent / Private Yes 
K-12 Yes 
Library Management No 
Online Calendar No 
Online Payments No 
Parent / Student Portal Yes 
Preschool No 
Reporting/Analytics Yes 
School District Yes 
Special Education No 
Vocational / Trade Schools No 

Product Features

K-12

Attendance Tracking No 
Classroom Management No 
Communication Management Yes 
Curriculum Management No 
Enrollment Management No 
Financial Management No 
Parent Portal No 
Progress Reports No 
Skill Testing No 
Student Information / Records Yes 

Mobile Device Management (MDM)

Automatic Device Recognition Yes 
Data Management Yes 
Deployment Management Yes 
Inventory Management Yes 
Maintenance Utilities No 
Procurement Management No 
Remote Update / Installation Yes 
Software Management Yes 
Synchronization Management Yes 
Wireless Network Support Yes 

Network Monitoring

Bandwidth Monitoring No 
Baseline Manager No 
Diagnostic Tools No 
IP Address Monitoring No 
Internet Usage Monitoring No 
Real Time Analytics Yes 
Resource Management No 
SLA Monitoring No 
Server Monitoring No 
Uptime Monitoring No 
Web Traffic Reporting No 

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