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Description
ITK Communications provides customized cloud-based communication solutions catering to businesses of all sizes and diverse needs. Unlike traditional telephone systems that are fixed within a company's premises, our offerings are delivered flexibly, securely, and conveniently from three German high-security data centers. The modular design allows for seamless relocation of telephony services to our data centers, enabling companies to easily adjust their service packages on a monthly basis according to their preferences. A significant advantage of our cloud solutions is the extensive array of options for CTI, contact centers, and mobility solutions, which can be integrated with ERP and CRM systems for enhanced functionality. Moreover, system updates and upgrades occur automatically in the background, ensuring that you consistently operate with the latest features and highest quality standards. To top it off, our complete system redundancies guarantee optimal protection against any potential failures, providing peace of mind for your communication needs. In today’s rapidly evolving business environment, having such flexible and reliable communication tools is essential for maintaining a competitive edge.
Description
MiCloud Connect offers a user-friendly, comprehensive solution for cloud communications, collaboration, and contact center needs. It merges a straightforward user interface with the trusted dependability of Google Cloud, ensuring that every feature is both simple and secure. With Google Cloud's top-notch reliability, security, and scalability, users can count on consistent uptime along with SOC 2 and HIPAA compliance. The modern and intuitive design allows both end users and administrators to swiftly complete tasks through single-click options, a smooth cross-device experience, and real-time management capabilities. Transitioning to this service is made seamless with clearly defined expectations and timelines, allowing for a quick and assured switch. Administrators find it straightforward to enhance functionality and adjust permissions instantly through the admin portal. Its robust PBX capabilities, sophisticated call management, and versatile communication options—including softphone, mobile, and IP desk phones—empower users to communicate and collaborate effortlessly from anywhere. Ultimately, MiCloud Connect redefines how teams interact in a dynamic work environment.
API Access
Has API
No
API Access
Has API
No
Integrations
Clobba
No
DVSAnalytics
No
Daisee
No
Gong
No
Horizon Hosted Phone System
No
MercuryTel
No
Microsoft Exchange
No
Mitel Teamwork
No
OfficeWatch Call Reporting
No
Outdoo AI
No
Integrations
Clobba
Yes
DVSAnalytics
Yes
Daisee
Yes
Gong
Yes
Horizon Hosted Phone System
Yes
MercuryTel
Yes
Microsoft Exchange
Yes
Mitel Teamwork
Yes
OfficeWatch Call Reporting
Yes
Outdoo AI
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
ITK Communications
Country
Germany
Website
www.itk-communications.de
Vendor Details
Company Name
Mitel Networks
Founded
1973
Country
Canada
Website
www.mitel.com
Product Features
Telephony
Auto-Dialer
No
Call Center Management
Yes
Call Monitoring
Yes
Contact Management
Yes
IVR / Voice Recognition
Yes
Inbound Reporting
Yes
Outbound Reporting
Yes
Predictive Dialer
Yes
Telemarketing Management
Yes
VoIP
Yes
Voice & Data Integration
Yes
Product Features
Business Phone Systems
Call Logging
No
Call Monitoring
No
Call Recording
No
Call Routing
No
Employee Directory
No
IVR / Voice Recognition
No
Mobile Access
No
Virtual Call Center
No
Web Conferencing
No
Business VoIP
Call Parking
No
Call Recording
No
Contact Management
No
Encryption
No
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
No
Unified Communications
No
Voice Quality Enhancement
No
Cloud Communication Platform
Audio / Video Conferencing
Yes
Call Center
No
Call Recording
No
Call Routing
No
Chat / Messaging
Yes
Fax Management
No
File Sharing
No
IVR / Voice Recognition
No
Cloud PBX
Call Recording
No
Call Routing
No
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
No
Virtual Extensions
No
Web Conferencing
No
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
No
Contact Management
No
IVR / Voice Recognition
No
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
Yes
Voice & Data Integration
No
