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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

HyperDial is an all-encompassing AI-driven cloud telephony solution designed to enhance connection rates and convert more calls into profit. It integrates a worldwide database of local and toll-free numbers with features like local-presence dialing, automatic number rotation, and AI-driven number health monitoring to prevent carriers from marking numbers as spam. The platform employs predictive, auto, power, and parallel dialing methods to ensure representatives spend more time conversing rather than waiting, complemented by automated follow-ups, voicemail drops, call scheduling, and disposition management. A browser-based softphone utilizing WebRTC supports both inbound and outbound communications, providing advanced functionalities such as IVR, smart routing, call queues, forwarding, recording, transfers, and conferencing. Users can access real-time dashboards, alongside call, user, and number reporting tools, to monitor connect rates and evaluate team effectiveness. With built-in integrations for platforms like HubSpot, Salesforce, Zoho, Pipedrive, Freshdesk, Slack, and Zapier, as well as an open API and webhooks, every call is synced automatically. The system maintains compliance with GDPR regulations, offers encryption, and features role-based access from the outset, ensuring both security and ease of use for organizations. Ultimately, HyperDial not only streamlines communication but also empowers businesses to maximize their outreach and revenue potential.

Description

Wink AI serves as an innovative sales assistant designed for teams engaged in telephonic sales. This tool captures and transcribes conversations from both participants in real-time, accommodating 30 different languages tailored for phone audio and various regional dialects. It not only provides product recommendations based on ongoing discussions, prior transactions, and an up-to-date catalog but also ensures that these suggestions consider stock availability, dimensions, and pricing, complete with concise descriptions for agents to relay. When relevant items are unavailable, the suggestions remain hidden to avoid confusion. Additionally, agents can input product queries during calls without needing to place customers on hold, enhancing the overall experience. Following each interaction, Wink generates a comprehensive summary and evaluates it against the team's established quality standards. It intelligently pauses recording in sync with the phone system's pauses, safeguards sensitive information by redacting credit card numbers from transcripts, and supports seamless agent access through single sign-on. Operating within a browser alongside the dialer, Wink integrates effortlessly with Five9 and also features a Windows companion application that captures audio from other softphone platforms. Retail giants such as ShopLC and TJC have adopted Wink, utilizing it to empower their personal shopping services effectively. This integration not only streamlines the sales process but also significantly enhances customer engagement and satisfaction.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Five9 No 
Freshdesk Yes 
HubSpot CRM Yes 
Pipedrive Yes 
Salesforce Yes 
Slack Yes 
Zapier Yes 
Zoho CRM Yes 

Integrations

Five9 Yes 
Freshdesk No 
HubSpot CRM No 
Pipedrive No 
Salesforce No 
Slack No 
Zapier No 
Zoho CRM No 

Pricing Details

$16/month
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

HyperDial Technologies

Founded

2026

Country

New Zealand

Website

www.hyperdial.io

Vendor Details

Company Name

Ambi Labs

Founded

2025

Country

United States

Website

trywink.io

Product Features

Business Phone Systems

Call Logging No 
Call Monitoring No 
Call Recording No 
Call Routing No 
Employee Directory No 
IVR / Voice Recognition No 
Mobile Access No 
Virtual Call Center No 
Web Conferencing No 

Product Features

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