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Description
GESTSUP is a fully web-based Support Management tool that facilitates the oversight of tickets and equipment. It is designed for simplicity, ensuring a quick and easy onboarding experience for both users and administrators alike. Additionally, it offers a customizable experience, allowing you to turn on only the features that you require. Since its inception in 2007, the application has been under continuous development and maintenance to enhance its functionality. Moreover, you can connect with a vast community of users ready to offer assistance and share their insights. This collaborative environment further enriches the user experience, making it easier to navigate challenges.
Description
We are an intelligent HelpDesk. We will optimize your management processes, increase productivity of your team, and increase the efficiency in your support. Your customers will have more options by opening tickets from different devices. You have more control over how you configure your customers' SLA. The inventory management app can be used to monitor and control the entire equipment park of customers. You can increase the productivity of your technical support staff with intelligent and automated inventory management. Optimize your customer relationship and management! Receive alerts about key machine features via your dashboard. Automation, workflow and ticket triggers. Password Vault, satisfaction survey and ticket scheduling. Follow customer, service catalog, follow tickets, ticket conference, advanced dashboard.
API Access
Has API
Yes
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Apify
No
Azure Marketplace
No
ChatGPT Plus
No
ChatGPT Pro
No
Coral
No
Elestio
No
Haystack
No
Kong AI Gateway
No
LLMWare.ai
No
Langflow
No
Integrations
Apify
Yes
Azure Marketplace
Yes
ChatGPT Plus
Yes
ChatGPT Pro
Yes
Coral
Yes
Elestio
Yes
Haystack
Yes
Kong AI Gateway
Yes
LLMWare.ai
Yes
Langflow
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$25 per month
(PROFESSIONAL)
US$25.00
/per user
(ENTERPRISE)
US$35.00
/per user
US$25.00
/per user
(ENTERPRISE)
US$35.00
/per user
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
GestSup
Founded
2007
Country
France
Website
gestsup.fr/
Vendor Details
Company Name
Milvus
Founded
2016
Country
Brazil
Website
milvus.com
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
Yes
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
