Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
As the world evolves at an unprecedented speed, utility companies must reconstruct their operations to align with sustainable practices. Gentrack delivers cutting-edge cleantech solutions to prominent utilities globally, partnering with major energy and water providers as well as agile challenger brands to redefine the essence of utility services. Our commitment to fostering a positive impact drives us to empower these companies to innovate, enhance customer satisfaction, and ensure profitability. By exploring our diverse portfolio, it becomes clear that utilities aiming for transformation require reliable technologies and trusted partnerships. In this rapidly changing landscape, Gentrack stands out as a pivotal ally for utilities aspiring to embrace a greener future.
Description
Your utility's lifeblood are your customers. Your success is measured by their satisfaction. Modern technology gives staff the ability to empower them and provide consistent customer service at every touchpoint. NorthStar Customer Information System, (CIS), helps utilities manage millions in customer accounts and utility bills each month. NorthStar CIS supports all customer interactions, from new account setup to credit history profiling. It is a robust, reliable and highly configurable suite of applications.
API Access
Has API
No
API Access
Has API
No
Integrations
CheddrSuite
No
Eat App
No
Fresh KDS
No
Legion
No
Pricing Details
$500000 one-time payment
Free Trial
No
Free Version
No
Pricing Details
$250000.00/one-time
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Gentrack
Founded
1980
Country
New Zealand
Website
www.gentrack.com
Vendor Details
Company Name
Northstar Utilities
Founded
1976
Country
Canada
Website
www.northstarutilities.com
Product Features
Utility Billing
ACH Payment Processing
No
Account Management
Yes
Billing & Invoicing
Yes
Cable
No
Collections Management
Yes
Customer Management
Yes
Electricity
Yes
Meter Management
Yes
Metered Billing
Yes
Move In / Move Out
No
Natural Gas
No
Non-Metered Billing
Yes
Online Payment Processing
Yes
Penalty / Cut-Off Processing
Yes
Rate Management
Yes
Service Call Management
No
Trash
No
Water
Yes
Work Order Management
Yes
Product Features
Utility Billing
ACH Payment Processing
No
Account Management
Yes
Billing & Invoicing
Yes
Cable
No
Collections Management
Yes
Customer Management
Yes
Electricity
No
Meter Management
Yes
Metered Billing
Yes
Move In / Move Out
No
Natural Gas
No
Non-Metered Billing
Yes
Online Payment Processing
Yes
Penalty / Cut-Off Processing
Yes
Rate Management
Yes
Service Call Management
No
Trash
No
Water
No
Work Order Management
Yes