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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Futura offers a comprehensive and fully integrated software solution tailored for enterprise retail operations, specifically catering to the needs of dynamic multi-channel lifestyle retailers like yourself. This solution encompasses everything required for success, ranging from an advanced, feature-rich EPOS system to essential head office management functionalities, all enabled by immediate access to seamless, real-time data for informed decision-making. Critical operations such as merchandise planning, purchasing, receiving goods, allocating stock to branches, managing customer orders, executing replenishments, controlling inventory, facilitating inter-branch transfers, and generating detailed reports and business intelligence are all included, alongside CRM and loyalty programs. Additionally, its modular design allows you to select only the components you need, and it is fully scalable to adapt to your business growth. Supporting a variety of business models—including single outlets, branch networks, department stores, online sales, concessions, and franchise operations—this solution is equipped with multi-language and multi-currency functionalities to ensure global applicability. With Futura, you can confidently manage your retail operations while focusing on delivering the best customer experience.

Description

WWS Customer Management is a comprehensive solution aimed at equipping banks with the necessary technology to bolster and refine the role of their branches in fostering customer relationships and loyalty. Achieving this objective involves creating a more engaging in-branch experience through tailored interactions, whether via self-service kiosks or with staff members. From the instant visitors, including both customers and potential clients, enter the branch, they receive unwavering attention, which significantly boosts customer satisfaction and retention rates. In the banking sector, branches encounter a myriad of challenges as they strive to reduce operational expenses while enhancing their engagement with customers to be more effective and efficient. This need arises during a period when customers are increasingly selective and demand a cohesive, fluid omnichannel experience. The WWS Customer Management solution serves as a strategic approach to tackle these issues by improving how branches welcome and assist visitors, ultimately leading to a more personalized banking experience. By focusing on these enhancements, the solution not only addresses current challenges but also positions branches to better adapt to the evolving expectations of their clientele.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Alumio Yes 
Nominow Yes 

Integrations

Alumio No 
Nominow No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Futura Retail Solutions

Founded

1992

Country

United Kingdom

Website

www.futura4retail.co.uk/solutions/enterprise-retail-system

Vendor Details

Company Name

Auriga

Country

United States

Website

www.aurigaspa.com/en/banking/products-and-solutions/branch/wws-customer-management/

Product Features

Retail Management

CRM No 
Commission Management No 
Email Marketing No 
Employee Management No 
Loyalty Program No 
Mail Order No 
Merchandise Management No 
Multi-Location No 
Order Management No 
Purchase Order Management No 
Reporting/Analytics No 
Returns Management No 
eCommerce No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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