Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
                    Freshsuccess is an innovative customer success platform designed to empower software and subscription businesses to reduce churn, enhance expansion efforts, and cultivate stronger customer relationships. It provides enhanced visibility into customer accounts, allowing for quick assessments of account health, support inquiries, billing records, communications, and user engagement metrics. By identifying potential risks and opportunities, businesses can take proactive measures to mitigate customer churn while also uncovering potential advocates or avenues for growth. The platform standardizes workflows, streamlines task automation, and establishes best practices for Customer Success teams, ensuring efficiency and consistency. Key performance indicators such as churn rates, expansion metrics, product adoption statistics, and overall customer health are easily accessible. Trusted by leading B2B software and subscription companies, Freshsuccess utilizes customer health scores to reflect the characteristics and behaviors of satisfied customers. This data-driven approach allows Customer Success professionals to identify risks and opportunities without relying solely on instinct, ultimately leading to better decision-making and enhanced customer satisfaction.
                
            
        
            Description
                    You can assess customer, channel, and employee sentiment to significantly improve your ability retain accounts, increase revenue and maximize customer lifetime value. You can view real-time dashboards from external facing clients to see how well you are meeting their needs. You can view dashboards for account managers, which allow you to see how each account manager is performing across their business book. STAMP not only provides the Net Promoter Score (NPS), it also uses our proprietary algorithm for calculating your STAMP Score. This allows you to quickly see which clients are loyal and at risk of losing their business. This summary provides a high-level overview of account performance on key indicators like Net Promoter and Ease to Do Business. Based on STAMP's proprietary algorithm, an overall "customer sentiment score" is also provided.
                
            
        
            API Access
            
                Has API
            
            
        
        
    
                API Access
            
                Has API
            
            
        
        
    
                Integrations
            
                
    5X
            
            
        
        
    
        
        
            
                
    AskNicely
            
            
        
        
    
        
        
            
                
    Chargebee
            
            
        
        
    
        
        
            
                
    Freshdesk
            
            
        
        
    
        
        
            
                
    Freshsales
            
            
        
        
    
        
        
            
                
    Google Cloud Identity
            
            
        
        
    
        
        
            
                
    Help Scout
            
            
        
        
    
        
        
            
                
    HubSpot Customer Platform
            
            
        
        
    
        
        
            
                
    Intercom
            
            
        
        
    
        
        
            
                
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            Integrations
            
                
    5X
            
            
        
        
    
        
        
            
                
    AskNicely
            
            
        
        
    
        
        
            
                
    Chargebee
            
            
        
        
    
        
        
            
                
    Freshdesk
            
            
        
        
    
        
        
            
                
    Freshsales
            
            
        
        
    
        
        
            
                
    Google Cloud Identity
            
            
        
        
    
        
        
            
                
    Help Scout
            
            
        
        
    
        
        
            
                
    HubSpot Customer Platform
            
            
        
        
    
        
        
            
                
    Intercom
            
            
        
        
    
        
        
            
                
    Maxio
            
            
        
        
    
                
                    
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
                
            Pricing Details
        $79 per user per month
        
    
    
    
        
        
            
                Free Trial
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
            Pricing Details
        No price information available.
        
        
    
    
    
        
        
            
                Free Trial
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
            Deployment
            
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                Deployment
            
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                On-Premises
            
            
        
        
    
        
        
            
                iPhone App
            
            
        
        
    
        
        
            
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                Customer Support
            
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                Live Rep (24/7)
            
            
        
        
    
        
        
            
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                Live Rep (24/7)
            
            
        
        
    
        
        
            
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                Types of Training
            
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                Types of Training
            
                Training Docs
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Live Training (Online)
            
            
        
        
    
        
        
            
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                Vendor Details
Company Name
Freshworks
Founded
2010
Country
United States
Website
www.freshworks.com/customer-success-software/
Vendor Details
Company Name
Stonegate Advisors
Founded
2005
Country
United States
Website
www.stampcsm.com
Product Features
Customer Success
                                        Account Alerts
                                        
                                    
                                    
                                    
                                        Account Management
                                        
                                    
                                    
                                    
                                        Communication Management
                                        
                                    
                                    
                                    
                                        Customer Engagement
                                        
                                    
                                    
                                    
                                        Customer Lifecycle Management
                                        
                                    
                                    
                                    
                                        Health Score
                                        
                                    
                                    
                                    
                                        Onboarding
                                        
                                    
                                    
                                    
                                        Revenue Management
                                        
                                    
                                    
                                    
                                        Usage Tracking / Analytics
                                        
                                    
                                    
                                    
                                        Win / Loss Analysis
                                        
                                    
                            
                        Product Features
Customer Success
                                        Account Alerts
                                        
                                    
                                    
                                    
                                        Account Management
                                        
                                    
                                    
                                    
                                        Communication Management
                                        
                                    
                                    
                                    
                                        Customer Engagement
                                        
                                    
                                    
                                    
                                        Customer Lifecycle Management
                                        
                                    
                                    
                                    
                                        Health Score
                                        
                                    
                                    
                                    
                                        Onboarding
                                        
                                    
                                    
                                    
                                        Revenue Management
                                        
                                    
                                    
                                    
                                        Usage Tracking / Analytics
                                        
                                    
                                    
                                    
                                        Win / Loss Analysis
                                        
                                    
                            
                         
         
        